4 Professional Staffing Group Customer Service Representative Jobs Hiring Near You

Job Summary:
The Estimator is responsible for inspecting damaged properties, preparing accurate estimates for mitigation and reconstruction services, and managing insurance-related documentation and communications. This position requires expertise in insurance claims, restoration processes, and X-actimate software to ensure estimates are complete, compliant, and profitable.

Key Responsibilities:

• Conduct on-site inspections of fire, water, mold, and storm-damaged properties.
• Prepare detailed estimates for mitigation and reconstruction projects using Xactimate software.
• Review and interpret insurance policies, scopes of work, and claim documentation.
• Communicate and negotiate with insurance adjusters regarding estimates, supplements, and claim approvals.
• Identify and document all necessary repairs and restoration services.
• Prepare and submit supplements and change orders as additional damages are discovered.
• Collaborate with project managers, technicians, and office staff to ensure accurate project scopes and smooth project execution.
• Maintain thorough and organized documentation, including photos, measurements, sketches, and claim files.
• Monitor project costs and estimate accuracy to maximize profitability while ensuring customer satisfaction.
• Serve as a point of contact for customers, insurance carriers, and adjusters throughout the claims process.
• Stay current on industry standards, insurance guidelines, and Xactimate pricing updates.

Qualifications:

• Previous experience in restoration estimating, insurance claims, and reconstruction/mitigation services required.
• Proficiency with Xactimate software required.
• Strong understanding of fire, water, and mold restoration processes.
• Knowledge of insurance claims handling, supplements, and negotiations with adjusters.
• Excellent communication, organizational, and customer service skills.
• Ability to read construction plans, scopes, and estimates and manage multiple projects simultaneously.