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Pollo Tropical
Pollo Tropical

44 Pollo Tropical Shift Leader Jobs Hiring Near You

Pollo Tropical

Team Leader - Hialeah

Hialeah, FL · On-site

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Overview The Team Leader in Training (TLIT) position is designed to prepare individuals for shift ...

Pollo Tropical

Team Leader - Fort Lauderdale

Davie, FL · On-site

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Overview The Team Leader in Training (TLIT) position is designed to prepare individuals for shift ...

Pollo Tropical

Team Leader - South Orlando

Orlando, FL · On-site

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Overview The Team Leader in Training (TLIT) position is designed to prepare individuals for shift ...

Pollo Tropical

Team Leader - Homestead

Miami, FL · On-site

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Overview The Team Leader in Training (TLIT) position is designed to prepare individuals for shift ...

Pollo Tropical

Team Leader - Tampa/Sarasota

Tampa, FL · On-site

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Overview The Team Leader in Training (TLIT) position is designed to prepare individuals for shift ...

Pollo Tropical

General Manager - Hialeah

Hialeah, FL · On-site

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Supervise and assist in leading a team of 25+ employees, ensuring adherence to company and ...

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Pollo Tropical Jobs Information

Do workers at Pollo Tropical get paid breaks?

No. Most people don’t get paid breaks.
100% of people say they don’t get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Pollo Tropical pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
95% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

At Pollo Tropical, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do part-time workers get paid time off at Pollo Tropical?

Most people who work part-time don’t get paid time off.
89% of people who work part-time say they don’t get paid time off
Based on data from 9 people who took the Breakroom Quiz between June 2025 and August 2026.

Do people get paid time off at Pollo Tropical?

Some people get paid time off from work.
57% of people say they don’t get paid time off.
Based on data from 14 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 74% of people with changing schedules find out their shifts one week or less ahead of time.
  • 21% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers at Pollo Tropical worry about hours?

Some people worry about getting enough hours.
39% of people report they worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Pollo Tropical workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it for Pollo Tropical workers to change shifts?

Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to get time off at Pollo Tropical?

Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Pollo Tropical managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
44% of people say their manager changes their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and August 2026.

Do jobs at Pollo Tropical spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to take sick days at Pollo Tropical?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and August 2026.

Is a Pollo Tropical job good for students?

Only some students say this is a good place to work if you’re studying.
38% of students report this isn’t a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Pollo Tropical feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Pollo Tropical get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Pollo Tropical?

Most people feel stressed here.
90% of people say they often feel stressed at work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Pollo Tropical enjoy their jobs?

Only some people enjoy their job.
56% of people report they don’t enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Pollo Tropical recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Pollo Tropical?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Pollo Tropical?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Pollo Tropical’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Pollo Tropical is doing?

Only some people feel well informed about how the company is doing.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Shift Leader jobs?

What are the most popular jobs at Pollo Tropical?

What are the most popular categories at Pollo Tropical?

Infographic showing various Shift Leader job openings at Pollo Tropical in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Physical job distribution.

Team Leader - Hialeah

Pollo Tropical

Hialeah, FL • On-site

Part-time

Re-posted yesterday

Pollo Tropical rating

5.2

Company rating: 5.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Be a Part of the Fiesta...
Come Join The Pollo Nation!
You will need an email account click here to create one if you do not currently have one: Create Email Account
When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character.
Overview
The Team Leader in Training (TLIT) position is designed to prepare individuals for shift leadership by providing hands-on experience in restaurant operations. The TLIT supports essential aspects of daily management, including food safety, guest service, labor support, and team engagement. Working closely with the leadership team, the TLIT will develop the skills to help lead shifts, coach hourly team members, and contribute to a positive and efficient work environment that promotes operational success.
Qualities and Responsibilities:
  • Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
  • Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
  • Support team engagement by practicing coaching, communication, and motivation techniques.
  • Observe and participate in daily pre-shift meetings (huddles) to align on goals, service standards, and operational priorities.
  • Model high standards of guest service and assist in resolving guest concerns with urgency and care.
  • Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep.
  • Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly.
  • Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures.
  • Shadow leadership during team member development activities, including training and onboarding.
  • Practice proper decision-making in high-pressure environments and develop problem-solving abilities.
  • Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.
  • Follow all company policies and perform other duties as assigned.
  • Education, Experience and Additional Skills:
  • Must be at least 18 years of age.
  • High school diploma or GED required.
  • 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
  • Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
  • Strong verbal and written communication skills in English.
  • Desire to grow in leadership, build team development skills, and contribute to operational excellence.

Computer Skills:
  • Basic computer skills
  • Excel knowledge preferred

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Temperature controlled restaurant.
  • The noise level in the work environment is low to moderate.

Equipment Used:
  • Computer, fax, calculator, copier, phone.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are a current employee, please apply using the internal application process. Reach out to your manager for more information

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