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Pollo Tropical
Pollo Tropical

60 Pollo Tropical Customer Service Representative Jobs Hiring Near You

Pollo Tropical

Team Member

Lauderdale Lakes, FL · On-site

$12 - $15.75/hr

Join The Pollo Nation Be a part of the Fiesta... Come join The Pollo Nation! Responsible for the ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

New

Pollo Tropical

Team Member

Lauderdale Lakes, FL

$12 - $15.75/hr

Join The Pollo Nation Be a part of the Fiesta... Come join The Pollo Nation! Responsible for the ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

New

Pollo Tropical

Team Member

Palm Springs, FL

$10.75 - $14/hr

Come join The Pollo Nation! Responsible for the completion of a variety of tasks relating to the preparation and service of food to customers, and to the maintenance of a clean and pleasant dining ...

New

Pollo Tropical

Team Member - 10039

Hialeah, FL · On-site

$11.50 - $15/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

Pollo Tropical

Team Member

Flagler, CO

$10.75 - $14/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

New

Pollo Tropical

Team Member - 10254

Pinecrest, CA · On-site

$14.50 - $18.75/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

Pollo Tropical

Team Member - 10025

North Miami, OK · On-site

$10.75 - $13.75/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

Pollo Tropical

Team Member - 10113

Fort Myers, FL · On-site

$12 - $15.50/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

Pollo Tropical

Team Member - 10014

Boynton Beach, FL · On-site

$12 - $15.50/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

Pollo Tropical

Team Member - 10031

Fort Lauderdale, FL · On-site

$12.25 - $15.75/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

Pollo Tropical

Team Member - 10063

Pompano Beach, FL · On-site

$11.25 - $14.75/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

Pollo Tropical

Team Member - 10236

Hialeah, FL · On-site

$10.75 - $14.25/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

Pollo Tropical

Team Member - 10010

Miami Lakes, FL · On-site

$11.75 - $15/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

Pollo Tropical

Team Member

Plantation, FL · On-site

$12.75 - $16.50/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

Pollo Tropical

Team Member

Palm Springs, FL · On-site

$10.75 - $14/hr

Come join The Pollo Nation! Responsible for the completion of a variety of tasks relating to the preparation and service of food to customers, and to the maintenance of a clean and pleasant dining ...

New

Pollo Tropical

Team Member - 10020

Coral Springs, FL · On-site

$12.25 - $15.75/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

Pollo Tropical

Team Member

Hallandale, FL

$12 - $15.50/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

Pollo Tropical

Team Member

Miami Gardens, FL

$11.75 - $15/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

New

Pollo Tropical

Team Member

Miami Gardens, FL

$11.75 - $15/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

New

Pollo Tropical

Team Member - 10011

Hialeah, FL · On-site

$10.75 - $14.25/hr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare ...

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All JobsPollo Tropical JobsPollo Tropical Customer Service Representative Jobs

Pollo Tropical Jobs Information

Do workers at Pollo Tropical get paid breaks?

No. Most people don’t get paid breaks.
100% of people say they don’t get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Pollo Tropical pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
95% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

At Pollo Tropical, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do part-time workers get paid time off at Pollo Tropical?

Most people who work part-time don’t get paid time off.
89% of people who work part-time say they don’t get paid time off
Based on data from 9 people who took the Breakroom Quiz between June 2025 and August 2026.

Do people get paid time off at Pollo Tropical?

Some people get paid time off from work.
57% of people say they don’t get paid time off.
Based on data from 14 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 74% of people with changing schedules find out their shifts one week or less ahead of time.
  • 21% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers at Pollo Tropical worry about hours?

Some people worry about getting enough hours.
39% of people report they worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Pollo Tropical workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it for Pollo Tropical workers to change shifts?

Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to get time off at Pollo Tropical?

Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Pollo Tropical managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
44% of people say their manager changes their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and August 2026.

Do jobs at Pollo Tropical spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to take sick days at Pollo Tropical?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and August 2026.

Is a Pollo Tropical job good for students?

Only some students say this is a good place to work if you’re studying.
38% of students report this isn’t a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Pollo Tropical feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Pollo Tropical get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Pollo Tropical?

Most people feel stressed here.
90% of people say they often feel stressed at work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Pollo Tropical enjoy their jobs?

Only some people enjoy their job.
56% of people report they don’t enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Pollo Tropical recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Pollo Tropical?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Pollo Tropical?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Pollo Tropical’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Pollo Tropical is doing?

Only some people feel well informed about how the company is doing.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Pollo Tropical?

What are the most popular categories at Pollo Tropical?

Infographic showing various Customer Service Representative job openings at Pollo Tropical in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Physical job distribution.

Team Member

Pollo Tropical

Lauderdale Lakes, FL • On-site

$12 - $15.75/hr

Full-time

Posted yesterday

New

Pollo Tropical rating

5.2

Company rating: 5.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Join The Pollo Nation

Be a part of the Fiesta... Come join The Pollo Nation!

Responsible for the completion of a variety of tasks relating to the preparation and service of food to customers, and to the maintenance of a clean and pleasant dining environment.

Essential Duties And Responsibilities

Some or all of the following (with consideration of Child Labor Laws, where applicable):

  • Greet and thank customers
  • Place customer food and beverage orders through verbal communication and/or automated systems.
  • Relay customer food and beverage orders from service counter to kitchen operations.
  • Cook, prepare, package and pour food and beverages in kitchen operations by and/or through the use of kitchen equipment, such as fryers, open-flamed gas grills, cooking vats, ice machines, food processors, and other small wares while utilizing proper food safety and sanitation procedures.
  • Stock kitchen and customer service operations with necessary food, beverage, packaging and service materials.
  • Fill food and beverage orders of customers as part of the coordinated kitchen and customer service operations.
  • Collect customer payments and return proper change to customers through use of cash register.
  • Unload deliveries of food, beverage, packaging and serving materials to restaurant.
  • Clean the interior and exterior of the entire restaurant premises. Cleaning work shall entail sweeping and mopping floors, scrubbing, rinsing and polishing tables, seats, windows, doors, countertops, kitchenware, and kitchen equipment, and removing unused items from dining area and litter from the premises.
  • Observes/follows alcoholic beverage laws, when applicable.
  • Maintain safe public access to the restaurant.
  • Perform all other duties as assigned by management.

Supervisory Responsibilities:

No supervisory responsibilities

Qualifications:

  • An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
  • Must be at least 16 years of age.

Knowledge, Skills And Abilities:

  • Must have the ability to receive and respond promptly to requests, orders and instructions.
  • Must have the ability to communicate with customers and coworkers.
  • Must have the ability to comprehend and appropriately react to others.
  • Must have the ability to perform multiple tasks.
  • Must have the ability to adjust to changing assignments.
  • Must have the ability to maintain productivity, composure, and a pleasant attitude under pressure.
  • Must be able to speak English in positions requiring immediate customer contact.
  • Must be able to learn POS Cash Register, Kitchen Screens, Recipes.
  • Must be able to navigate and use technology such as iPads, laptops, and other digital tools essential for daily operations.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the team member is regularly required to stand, walk, talk, or hear. The employee is frequently required to use hands to handle or feel, and to reach with hands and arms. The employee is frequently required to grasp and carry items. The employee is periodically required to lift weight from 25 up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is moderate to high.

Continuing variety of conditions depending upon season, day of week, and time of day.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What Pollo Tropical employees say

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