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Pollo Tropical
Pollo Tropical

20 Pollo Tropical Restaurant Operations Manager Jobs Hiring Near You

Pollo Tropical

General Manager - Hialeah

Hialeah, FL · On-site

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Oversee day-to-day restaurant operations, ensuring food quality, safety, cleanliness, and ...

Pollo Tropical

District Manager - South Florida

Miami, FL · On-site

$66K - $81K/yr

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Possesses and demonstrates a strong "owner's commitment" to restaurant operations, customer service ...

Pollo Tropical

General Manager - Homestead

Miami, FL · On-site

Come Join The Pollo Nation! You will need an email account click here to create one if you do not ... Oversee day-to-day restaurant operations, ensuring food quality, safety, cleanliness, and ...

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Pollo Tropical Jobs Information

Do workers at Pollo Tropical get paid breaks?

No. Most people don’t get paid breaks.
100% of people say they don’t get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Pollo Tropical pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
95% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

At Pollo Tropical, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do part-time workers get paid time off at Pollo Tropical?

Most people who work part-time don’t get paid time off.
88% of people who work part-time say they don’t get paid time off
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people get paid time off at Pollo Tropical?

Some people get paid time off from work.
54% of people say they don’t get paid time off.
Based on data from 13 people who took the Breakroom Quiz between June 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 72% of people with changing schedules find out their shifts one week or less ahead of time.
  • 22% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at Pollo Tropical worry about hours?

Some people worry about getting enough hours.
41% of people report they worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Pollo Tropical workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
39% report that they don’t have enough control over which shifts they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for Pollo Tropical workers to change shifts?

Some people find it hard to change shifts.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Pollo Tropical?

Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Pollo Tropical managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
41% of people say their manager changes their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Do jobs at Pollo Tropical spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at Pollo Tropical?

Some people find it hard to take sick days.
35% of people report that it’s hard to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Is a Pollo Tropical job good for students?

Only some students say this is a good place to work if you’re studying.
43% of students report this isn’t a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Pollo Tropical feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Pollo Tropical get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Pollo Tropical?

Most people feel stressed out here.
89% of people say they often feel stressed out at work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Pollo Tropical enjoy their jobs?

Only some people enjoy their job.
59% of people report they don’t enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Pollo Tropical recommend working with their team?

Only some people recommend working with their team.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Pollo Tropical?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Pollo Tropical?

Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Pollo Tropical’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Pollo Tropical is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.
What other companies are hiring for Restaurant Operations Manager jobs?
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General Manager - Hialeah

Pollo Tropical

Hialeah, FL • On-site

Full-time

Re-posted 11 days ago

Pollo Tropical rating

5.0

Company rating: 5.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Be a Part of the Fiesta...
Come Join The Pollo Nation!
You will need an email account click here to create one if you do not currently have one: Create Email Account
When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character.
Overview
The Manager in Training (MIT) position is designed to prepare individuals for future leadership roles by providing comprehensive, hands-on experience in restaurant operations. The MIT supports all aspects of daily management, including food safety, guest service, labor management, and team development. Through partnership with the Training General Manager, Field Training Manager and leadership team, the MIT will learn to foster a high-performance culture, maintain operational excellence, and lead a team of up to 25+ employees.
Qualities and Responsibilities:
  • Oversee day-to-day restaurant operations, ensuring food quality, safety, cleanliness, and consistent service and presentation.
  • Support a high-performing team culture through ongoing coaching, engagement, and accountability.
  • Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care.
  • Supervise and assist in leading a team of 25+ employees, ensuring adherence to company and regulatory standards.
  • Conduct daily pre-shift meetings (huddles) to align teams on goals, service standards, and operational updates.
  • Assist in scheduling, inventory, ordering, payroll, fund handling, and reconciliation processes.
  • Participate in hiring, onboarding, training, and developing both hourly team members and future leaders.
  • Monitor labor and financial performance, and help drive achievement of key targets (sales, labor, transactions, and EBITDA).
  • Maintain facility cleanliness and equipment functionality; report any issues promptly.
  • Ensure timely and accurate incident reporting, compliance with all safety protocols, and maintenance of a safe, inclusive work environment.
  • Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance.
  • Embrace change with a positive attitude and adaptability in a dynamic environment.
  • Make sound decisions under pressure and help navigate operational challenges.
  • Perform other duties as assigned in alignment with company policies and procedures.

Education, Experience and Additional Skills:
  • High school diploma or GED required.
  • 3-5 years of experience in the restaurant industry, with at least 2 years in a supervisory or leadership role.
  • ServSafe Certification required.
  • Proficiency with technology systems, including HRIS platforms, Outlook, and internal company tools.
  • Strong verbal and written communication skills in English.
  • Proven leadership ability, team development experience, and a passion for operational excellence.

Computer Skills:
  • Basic computer skills
  • Excel knowledge preferred

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Temperature controlled restaurant.
  • The noise level in the work environment is low to moderate.

Equipment Used:
  • Computer, fax, calculator, copier, phone.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are a current employee, please apply using the internal application process. Reach out to your manager for more information

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