We are seeking a highly motivated
IT Support Technician II to provide hands-on desktop support in a fast-paced, customer-focused environment. This role is ideal for someone with strong technical troubleshooting skills, a proactive mindset, and a passion for delivering exceptional end-user support.
You will be responsible for maintaining, troubleshooting, and supporting a wide range of IT systems, ensuring seamless day-to-day operations across hardware, software, and networked environments.
Key Responsibilities- Configure, install, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment
- Perform break/fix support, system upgrades, and moves/adds/changes (MAC work)
- Provide basic network support to ensure connectivity for end-user devices and peripherals
- Support and maintain conference room technology, including audio-visual and video conferencing systems
- Deliver high-quality, customer-centered technical support to end users
- Respond to and resolve IT incidents and service requests via ticketing systems, phone, and walk-ups
- Accurately log, prioritize, track, and close support tickets in a timely manner
- Escalate complex issues to Tier II/III support teams as needed
- Perform preventative maintenance across IT systems and equipment
- Assist in developing and maintaining IT documentation, processes, and procedures
- Support adherence to IT policies and organizational standards
Required Qualifications- Associate's degree in a related field or equivalent combination of education and experience
- 2+ years of hands-on IT support or desktop support experience
- Strong troubleshooting skills across hardware, software, and peripheral devices
- Working knowledge of:
- Windows operating systems
- Printers and drivers
- Basic networking concepts (connectivity, troubleshooting)
- Standard enterprise software and tools
Preferred Skills & Attributes- Strong customer service mindset with a focus on user satisfaction
- Excellent verbal and written communication skills
- Ability to translate technical issues into clear, user-friendly solutions
- High energy, proactive attitude, and sense of ownership
- Team-oriented with a willingness to share knowledge and collaborate
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Commitment to continuous improvement and operational excellence
