Point Solutions Group
Point Solutions Group

40 Point Solutions Group Jobs Hiring Near You

DevOps Engineer

Herndon, VA ยท On-site

$54.25 - $74.25/hr

This team is responsible for supporting the deployment and initial site integration of DC-MLS ยฎ solutions across multiple programs, including High Performance Computing (HPC) environments and other ...

Aircraft Inspector III

Hagerstown, MD ยท On-site

$40 - $44/hr

As an Aircraft Inspector III, you will be using your skills and expertise to inspect our aircraft, aircraft systems, equipment, and parts to ensure airworthiness and conformance to the manufacturer ...

SSR / WAN Test Engineer

San Diego, CA ยท On-site

$140K - $195K/yr

PSG is seeking a mid-to-senior level Network Engineer with specialization in SSR (Session Smart Router) platforms and WAN testing to support a classified DoD program. The ideal candidate brings hands ...

A&P Mechanic III

Englewood, CO ยท On-site

$35 - $40/hr

As an A&P Mechanic III, you will be responsible for repairs, replacement and maintenance of the key components of aircrafts. You'll perform the necessary checks in regards to the mechanical and ...

A&P Mechanic III

Englewood, CO ยท On-site

$35 - $40/hr

As an A&P Mechanic III, you will be responsible for repairs, replacement and maintenance of the key components of aircrafts. You'll perform the necessary checks in regards to the mechanical and ...

A&P Mechanic III

Englewood, CO

$28.50 - $37.25/hr

As an A&P Mechanic III, you will be responsible for repairs, replacement and maintenance of the key components of aircrafts. You'll perform the necessary checks in regards to the mechanical and ...

Aircraft Inspector III

Hagerstown, MD ยท On-site

$40 - $44/hr

As an Aircraft Inspector III, you will be using your skills and expertise to inspect our aircraft, aircraft systems, equipment, and parts to ensure airworthiness and conformance to the manufacturer ...

SSR / WAN Test Engineer

San Diego, CA ยท On-site

$140K - $195K/yr

PSG is seeking a mid-to-senior level Network Engineer with specialization in SSR (Session Smart Router) platforms and WAN testing to support a classified DoD program. The ideal candidate brings hands ...

Showing results 21-40

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Infographic showing various job openings at Point Solutions Group in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Physical job distribution.
IT Support Technician II

IT Support Technician II

Point Solutions Group

Englewood, CO โ€ข On-site

$30 - $31.72/hr

Contractor

Posted 22 days ago


Job description

We are seeking a highly motivated IT Support Technician II to provide hands-on desktop support in a fast-paced, customer-focused environment. This role is ideal for someone with strong technical troubleshooting skills, a proactive mindset, and a passion for delivering exceptional end-user support.
You will be responsible for maintaining, troubleshooting, and supporting a wide range of IT systems, ensuring seamless day-to-day operations across hardware, software, and networked environments.
Key Responsibilities
  • Configure, install, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment
  • Perform break/fix support, system upgrades, and moves/adds/changes (MAC work)
  • Provide basic network support to ensure connectivity for end-user devices and peripherals
  • Support and maintain conference room technology, including audio-visual and video conferencing systems
  • Deliver high-quality, customer-centered technical support to end users
  • Respond to and resolve IT incidents and service requests via ticketing systems, phone, and walk-ups
  • Accurately log, prioritize, track, and close support tickets in a timely manner
  • Escalate complex issues to Tier II/III support teams as needed
  • Perform preventative maintenance across IT systems and equipment
  • Assist in developing and maintaining IT documentation, processes, and procedures
  • Support adherence to IT policies and organizational standards
Required Qualifications
  • Associate's degree in a related field or equivalent combination of education and experience
  • 2+ years of hands-on IT support or desktop support experience
  • Strong troubleshooting skills across hardware, software, and peripheral devices
  • Working knowledge of:
    • Windows operating systems
    • Printers and drivers
    • Basic networking concepts (connectivity, troubleshooting)
    • Standard enterprise software and tools
Preferred Skills & Attributes
  • Strong customer service mindset with a focus on user satisfaction
  • Excellent verbal and written communication skills
  • Ability to translate technical issues into clear, user-friendly solutions
  • High energy, proactive attitude, and sense of ownership
  • Team-oriented with a willingness to share knowledge and collaborate
  • Strong organizational skills with the ability to manage multiple tasks and priorities
  • Commitment to continuous improvement and operational excellence