ZipRecruiter

Log In

Point Broadband
Point Broadband

60 Point Broadband Jobs Hiring Near You

Point Broadband

Network Support Specialist

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Point Broadband position, and candidates selected for hire will be ...

Point Broadband

Business Account Executive

Stanton, MI · On-site

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Point Broadband position, and candidates selected for hire will be ...

Point Broadband

Business Account Executive

Opelika, AL · On-site

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Point Broadband position, and candidates selected for hire will be ...

Point Broadband

Business Account Executive

Bristol, VA · On-site

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Point Broadband position, and candidates selected for hire will be ...

Point Broadband

Business Account Executive

Cortland, NY · On-site

This opportunity is a Point Broadband position, and candidates selected for hire will be employed by Point Broadband under Point Broadband's benefit plans, payroll, and employment policies. Business ...

Point Broadband

Fiber Technician - OSP

Greenville, MI · On-site

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Point Broadband position, and candidates selected for hire will be ...

Point Broadband

Business Account Executive

Bristol, VA · On-site

This opportunity is a Point Broadband position, and candidates selected for hire will be employed by Point Broadband under Point Broadband's benefit plans, payroll, and employment policies. Business ...

Point Broadband

Business Account Executive

Opelika, AL · On-site

This opportunity is a Point Broadband position, and candidates selected for hire will be employed by Point Broadband under Point Broadband's benefit plans, payroll, and employment policies. Business ...

Point Broadband

Fiber Technician - OSP

Greenville, MI · On-site

At Point Broadband, we're looking for a dedicated Fiber Technician - OSP to help streamline our processes and ensure everything runs smoothly behind the scenes. At Point Broadband, we are proud to ...

Point Broadband

Business Account Executive

Stanton, MI · On-site

This opportunity is a Point Broadband position, and candidates selected for hire will be employed by Point Broadband under Point Broadband's benefit plans, payroll, and employment policies. Business ...

next page

Showing results 1-20

All JobsPoint Broadband Jobs

Point Broadband Jobs Information

Do workers at Point Broadband get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Point Broadband pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

At Point Broadband, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from Point Broadband affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

Do people get paid time off at Point Broadband?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and April 2026.

Do workers at Point Broadband worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Point Broadband workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at Point Broadband?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Point Broadband managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Point Broadband spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Point Broadband?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Point Broadband?

Some people feel stressed out here.
50% of people say they often feel stressed out at work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Point Broadband recommend working with their team?

Most people recommend working with their team.
75% of people report that they would recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Point Broadband?

Some people didn’t get enough training when they started.
63% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Point Broadband?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Point Broadband’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Point Broadband is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.
What are the most popular titles at Point Broadband?
What are the most popular cities for Point Broadband jobs?
What are the most popular states for Point Broadband jobs?
What are the most popular categories at Point Broadband?
Infographic showing various job openings at Point Broadband in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Network Support Specialist

Point Broadband

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Point Broadband rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

12th of 96 rated telecommunications companies

Job description

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Point Broadband position, and candidates selected for hire will be employed by Point Broadband under Point Broadband's benefit plans, payroll, and employment policies.
Network Support Specialist
Remote, but successful candidate MUST live within a state in which Point Broadband Operates (AL, FL, GA, IL, KS, MD, MI, NY, OH, TN, TX, and VA) #LI-remote
Summary:
This position is a Tier 2 Technical Support Specialist, and responsible for resolving more advanced customer connectivity issues. This role focuses on troubleshooting internet, voice, and other service problems-digging into technical diagnostics, escalating complex cases when needed, and making sure our customers are up and running as quickly as possible. This position is almost entirely technical, with limited billing or basic account work.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to the following:
  • Deliver advanced troubleshooting support for internet, voice, and equipment issues.
  • Work tickets escalated from Tier 1 agents, resolving service-affecting problems through root cause analysis.
  • Provide Tier II support for network-related incidents, escalating complex issues to engineering teams as needed.
  • Open, update, and close trouble tickets accurately to document issue resolution.
  • Escalate outages and abnormal network conditions using established escalation procedures.
  • Collaborate with other teams during network events to assist with customer communication and issue resolution.
  • Strive for first-touch resolution on all assigned cases.
  • Utilize multiple systems and tools to test equipment, verify service levels, and resolve connectivity issues.
  • Respond to customers professionally via phone, chat, or email-always with a solutions-first mindset.
  • Remain current on internal tools, policies, procedures, and technical standards.
  • Perform other duties as needed to support service restoral or special assignments during outages.
  • Other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
  • High school diploma or GED required, Associate's degree in a technical field preferred.
  • Previous experience supporting internet, VoIP, or networked systems preferred.
  • Strong understanding of networking concepts (IP, DNS, DHCP, Wi-Fi, modem/router setup, etc.).
  • Excellent diagnostic and troubleshooting skills.
  • Clear, confident communication (written and verbal).
  • Ability to remain calm and professional during urgent or high-pressure situations.
  • Familiarity with Windows OS, Microsoft Office, and ticketing systems.
  • Flexible availability-must be able to work evenings, weekends, holidays, and overtime as needed.

Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
  • Regularly required to talk, hear, and communicate effectively.
  • Required to use hands to type, handle objects, and paperwork.
  • Required to reach and hold items at chest level or above the shoulder.
  • Required to use close vision, see colors, and be able to focus.
  • Ability to work beyond normal business hours, including evenings up to 9 pm, weekends, and holidays, as necessary.

Benefits:
  • Medical (3 plans to choose from), Dental and Vision
  • Short Term Disability
  • Flexible Spending Accounts
  • Company Paid Life as well as Voluntary policies
  • 401(k) with generous company match
  • Paid Time Off
  • Share the Care Paid Time Off
  • Paid Holidays
  • Cell Phone Allowance *Applicable by Position*
  • Career Progression Opportunities
  • Discounted Broadband Services *Where Applicable*

The employing entity for this position is Point Broadband. Employment terms, benefits, payroll administration, and related policies are governed by Point Broadband and may differ from those offered by other affiliated companies, including Clearwave Fiber.
Point Broadband is an equal opportunity employer. For further information, please visit:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission

What Point Broadband employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply