You'll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium's Interaction Management platform ...
60 Podium Jobs Hiring Near You
You'll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium's Interaction Management platform ...
IT Helpdesk Intern
Lehi, UT · On-site
$14 - $18.75/hr
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts ...
IT Helpdesk Intern
Lehi, UT · On-site
$14 - $18.75/hr
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts ...
Software Engineering Intern
Lehi, UT · On-site
Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by ...
Software Engineering Intern
Lehi, UT · On-site
Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by ...
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the ...
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the ...
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the ...
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts ...
Integration Support Engineer
Lehi, UT · On-site
$97K - $131K/yr
We need someone who can coordinate the successful setup of direct integrations between Podium and our clients' systems. What you will be doing: * You will coordinate standard and custom integration ...
Integration Support Engineer
Lehi, UT · On-site
$97K - $131K/yr
We need someone who can coordinate the successful setup of direct integrations between Podium and our clients' systems. What you will be doing: * You will coordinate standard and custom integration ...
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the ...
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the ...
Analytics Engineer
Lehi, UT · Hybrid
As an Analytics Engineer at Podium you will be responsible for the infrastructure that supports all analytics projects, dashboards, reports, and models. Your direct stakeholders will be the internal ...
Analytics Engineer
Lehi, UT · Hybrid
As an Analytics Engineer at Podium you will be responsible for the infrastructure that supports all analytics projects, dashboards, reports, and models. Your direct stakeholders will be the internal ...
Podium is seeking an Associate Partner Manager, Automotive OEM Partnerships, to join our growing Automotive Partnerships team. This role will play a critical part in managing and expanding strategic ...
Podium is seeking an Associate Partner Manager, Automotive OEM Partnerships, to join our growing Automotive Partnerships team. This role will play a critical part in managing and expanding strategic ...
Product Manager
Lehi, UT · On-site
At Podium, product managers are builders. You'll use AI tools - Claude, Cursor, LLMs - to prototype UIs, write code, and ship features alongside engineers. We don't believe you need a CS degree to ...
Product Manager
Lehi, UT · On-site
At Podium, product managers are builders. You'll use AI tools - Claude, Cursor, LLMs - to prototype UIs, write code, and ship features alongside engineers. We don't believe you need a CS degree to ...
Senior Product Manager
Lehi, UT · On-site
$118K - $156K/yr
At Podium, product managers are builders. You'll use AI tools - Claude, Cursor, LLMs - to prototype UIs, write code, and ship features alongside engineers. We don't believe you need a CS degree to ...
Senior Product Manager
Lehi, UT · On-site
$118K - $156K/yr
At Podium, product managers are builders. You'll use AI tools - Claude, Cursor, LLMs - to prototype UIs, write code, and ship features alongside engineers. We don't believe you need a CS degree to ...
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the ...
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts ...
Sales Manager - SMB AEs
Lehi, UT · On-site
As a leader at Podium, your primary mission is to empower your team to succeed-aligning our solutions with prospect needs and driving consistent wins in a high-velocity environment. We need a hands ...
Sales Manager - SMB AEs
Lehi, UT · On-site
As a leader at Podium, your primary mission is to empower your team to succeed-aligning our solutions with prospect needs and driving consistent wins in a high-velocity environment. We need a hands ...
Senior AI Engineer - Agentic
Lehi, UT · On-site
$98K - $134K/yr
The Role Podium is looking for a talented Senior AI Engineer to help build and scale our AI Agent platform -a powerful system that autonomously interacts with customers, handling millions of ...
Senior AI Engineer - Agentic
Lehi, UT · On-site
$98K - $134K/yr
The Role Podium is looking for a talented Senior AI Engineer to help build and scale our AI Agent platform -a powerful system that autonomously interacts with customers, handling millions of ...
Senior Software Engineer
Lehi, UT · On-site
$115K - $151K/yr
Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining growth * Build with world-class talent * Make a real impact on local business Benefits: * Open and ...
Senior Software Engineer
Lehi, UT · On-site
$115K - $151K/yr
Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining growth * Build with world-class talent * Make a real impact on local business Benefits: * Open and ...
You will play an integral role in Podium's acquisition efforts, and be responsible for crafting marketing strategies and rolling up your sleeves to execute that strategy to cost effectively drive new ...
You will play an integral role in Podium's acquisition efforts, and be responsible for crafting marketing strategies and rolling up your sleeves to execute that strategy to cost effectively drive new ...
Senior Full Stack Engineer
Lehi, UT · On-site
Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining growth * Build with world-class talent * Make a real impact on local business Benefits: * Open and ...
Senior Full Stack Engineer
Lehi, UT · On-site
Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining growth * Build with world-class talent * Make a real impact on local business Benefits: * Open and ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts ...
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Medical, Dental, Vision, Life, Retirement, PTO
Posted 18 days ago
Job description
As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You'll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium's Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.
What you will be doing:
- Serve as the primary post-sales point of contact for a variety of small business customers
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
- Help customers achieve maximum value from products and achieve business objectives
- Responsible for identifying opportunities for upselling and cross-selling within existing accounts
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
- Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
- Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
- Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.
What you should have:
- 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
- Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
- Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
- Technically adept and able to grasp complex software concepts quickly
- Empathetic and customer-centric mindset, committed to driving customer success
- Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
- Collaborative team player with the ability to work cross-functionally to achieve common objectives.
What we hope you have:
- A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
- Experience with customer success platforms and tools.
- Familiarity with CRM and customer support software.
- Knowledge of online reputation management and customer feedback processes.
Why you'll love working here:
- Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local business
Benefits
- Work in Lehi, UT, 5 days a week
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
About Podium
Sourced by ZipRecruiter
Industry
Software development
Company size
1 - 10 Employees
Headquarters location
Lehi, UT, US
Year founded
2014