Pentec Health
Pentec Health

61 Pentec Health Call Center Representative Jobs Hiring Near You

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Pentec Health Jobs Information

Do workers at Pentec Health get paid breaks?

Sometimes. Only some people get paid breaks.
54% of people say they don’t get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and April 2026.

Does Pentec Health pay people when they’re sick?

Yes. Most people get paid when they’re sick.
94% of people say they would get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and July 2026.

At Pentec Health, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Pentec Health affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Pentec Health?

Most people get paid time off work.
82% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers at Pentec Health worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and January 2026.

How easy is it for Pentec Health workers to change shifts?

Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and January 2026.

How easy is it to get time off at Pentec Health?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Pentec Health managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and January 2026.

Do jobs at Pentec Health spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and January 2026.

How easy is it to take sick days at Pentec Health?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Pentec Health good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Pentec Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Pentec Health get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at Pentec Health?

Most people feel stressed here.
79% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Pentec Health enjoy their jobs?

Most people enjoy their job.
77% of people report they enjoy their job.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Pentec Health recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Pentec Health?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Pentec Health?

Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think Pentec Health’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how Pentec Health is doing?

Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and July 2026.

What are the most popular categories at Pentec Health?

Infographic showing various Call Center Representative job openings at Pentec Health in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 96% Physical, and 4% Remote job distribution.

$16.50/hr

Full-time

Re-posted 27 days ago


Job description

Job Type
Full-time
Description
Family Health Centers of Southwest Florida, Inc. has an immediate opening for a dedicated Call Center and Customer Service professional, especially those bilingual in English and Spanish. The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or directing callers to appropriate department.
Our positions pay well ABOVE the market rate that other companies may be offering, regular schedules (Monday-Friday/8am - 5pm). Apply today!!
DETAILED DUTIES AND RESPONSIBILITIES:
  • Responsible for answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential.
  • Excellent customer/client service skills are essential to this position.
  • Strong communication skills including: verbal, written and listing skills.
  • Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed.
  • Directs calls appropriately and accurately documents the call to a call system and registration systems.
  • Answers questions using proper protocol and provides information to caller. Ensures that calls are forwarded appropriately.
  • Schedules patient visits; registers new patients to FHCSWF; provide direction regarding the new patient registration process.
  • The Call Center Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.
  • Must be able to write succinct and accurate notes in the patients' electronic health record.
  • Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner.
  • Proficient in use of a patient registration system, including updates to insurances and procedure entry.
  • Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications.
  • Understands and maintains Protected Health Information in accordance with HIPAA guidelines.
  • Demonstrated ability to work in a large team environment.
  • Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility.
  • Performs any and all other duties assigned.

Requirements
KNOWLEDGE, SKILLS AND ABILITIES:
  • Excellent customer service skills
  • Demonstrated attention to details
  • Ability to manage multiple tasks simultaneously - strong organizational skills
  • Computer literate, with good typing skills, 35 WPM, high level of accuracy
  • Proven experience working in a fast paced environment and maintaining accuracy of the work assigned
  • Ability to work and communicate effectively with superiors and peers

TRAINING AND EXPERIENCE:
  • High School diploma, GED or equivalent training and experience.
  • Previous Call Center Experience, preferably in Healthcare.
  • Experience in a medical or dental setting a plus.
  • Prior experience with Electronic Health Records a plus.

SPECIAL REQUIREMENTS:
  • Reliable transportation and willingness to travel locally when required.
  • Bilingual English/Spanish preferred.

Salary Description
$16.50+/hour