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The Residential Program Manager works directly with people with Intellectual Disabilities, by overseeing the operations of numerous residential homes. This position directly supervises Residential Supervisors within the assigned residential locations. Duties include engaging people in meaningful activities related to their personal goals, supporting them to connect with people in places of interest in their communities, providing support with assistive technology, communication, skill building, discovery activities, maintaining health and safety, and/or personal care needs. Duties also include the supervision of Residential Supervisors and DSP's assigned to the programs they manage. This position is responsible for ensuring all applicable regulations and Penn-Mar policies and procedures are met. In the absence of the Residential Supervisor, the Residential Program Manager is responsible for the scheduling of team members, completion of all required documentation, medical oversight, and on-call responsibilities, which may require scheduling flexibility.
Education/Experience:
- AA degree and 4 years related experience required or
- BA degree and 2 years related experience required or
- Master's degree and 1year related experience required.
- Two years' experience supervising others required for external candidates.
Responsibilities
- Demonstrate an understanding and commitment to Penn-Mar's Leadership Philosophy, which includes weekly 1:1 meeting with direct reports
- Responsible to hire, train, onboard, provide oversight and feedback to Residential Supervisors in the execution of their duties and also all DSPs within their assigned programs.
- Complete 6 month and annual performance reviews for Residential Supervisors and review and approve all DSP performance reviews within their assigned programs, fostering a culture of feedback and accountability within the program.
- Be knowledgeable about current policies and procedures and ensure team members are adhering to policies and procedures.
- Maintain professional relationships with all stakeholders, including the families of those supported.
- Ensure team members working in programs are qualified and trained.
- Be present in programs each week at various times and days to connect with various team members and interact with people supported.
- Monitor, review and approve direct reports timesheets and PTO within required timeframes.
- Review timesheets of all DSP's who work within their assigned program, within required timeframes.
- Maintain confidential information and exercise discretion.
- Participate in self-development activities or training.
- Be alert and orientated during scheduled shifts ensuring that all responsibilities are met.
- Schedule and lead department team meetings
- Attend and actively participate in Program Manager and Residential Supervisor meetings or other required meetings and communicate information with team members as appropriate.
- Create and demonstrate a culture of appreciation within teams.
- Facilitate organizational training as an adjunct training when deemed appropriate.
- Provide Direct Support within assigned programs, if appropriate scheduled coverage is not available, specifically when the Residential Supervisor position is vacant or on leave and unable to assure appropriate coverage.
- Actively on-call for assigned programs unless delegated to another manager.
- Actively participate and in organizational initiatives/change work
Person Centered Approach
- Support people to identify and live out their goals and dreams.
- Foster the informed decision-making process, through education, experience, and exposure and provide active support.
- Facilitate the completion of Personal Outcome Measures (POMS) survey for everyone they support and encourage teams to use the information gathered to support people to meet their personal outcomes.
- Facilitate the completion of Assistive Technology assessment and encourage people supported and teams to utilize Assistive Technology to better meet their personal outcomes and support greater independence.
Incident Management
- Follow all incident reporting based on state requirements, by the required timeframe and within the appropriate system. Report applicable incidents to assigned entities as required by regulations (i.e. Standing Committee, APS, families, legal guardians etc.)
- Ensure all incidents that require investigation are started and finished within the required timeframe.
- Ensure target team members are suspended/separated from supporting people, if applicable for the reported incident
- Ensure the health and safety of individuals immediately following incidents and thereafter.
- Ensure supervisor is informed of all incidents in a timely manner.
- Actively participate in all Admin Reviews for incidents in which they file and/or must finalize.
- Follow through on all corrective actions identified in the Admin Review or incident closure process.
- Obtain Certified Investigator Training/Certification and complete investigations when needed.
Assessment Process
- Ensure annual meetings occur within the required timeframe.
- Attending annual PCP/ISP meeting, guaranteeing completion and distribution of all paperwork prior to the meeting (i.e. assessments, POM's Assistive Technology reviews) and ensuring all team members understand and implement PCP/ISP as outlined.
- Review completed PCP/ISP whenever new updates are available for accuracy.
- In Maryland, audit the supports and associated units in each plan in LTSS for accuracy.
- Monitor completion of any quarterly or monthly paperwork requirements as it relates to the PCP/ISP.
- Update assessments/PCP and request updates to ISP whenever significant changes occur with the type of support someone requires.
- Prepare for and actively participate in SIS meetings for people within their assigned caseloads. Ensuring that the SIS assessor is accurately receiving information and then compare the completed SIS to meeting notes to ensure the supports that individuals require are accurately reflected in the SIS.
Compliance
- Remain up to date and ensure all team members are trained on the changes to an individual's PCP/ISP and individual specific training.
- Guarantee all individual specific protocols, nursing plans, behavioral plans, and other individual specific information pertaining to someone's support needs is accurate, revised annually or when necessary.
- Ensure all other mandatory trainings and certifications are completed in the required timeframe for yourself and all DSPs in your assigned programs.
- Ensure completion of daily service notes, daily attendance, and other required documentation by DSP's. Provide feedback and re-training when necessary.
- Monitor that all team member injuries are immediately documented and reported to the appropriate HR representative.
- Complete monthly site assessments and ensure a plan of correction is complete and implemented, following up when necessary
- Ensure homes and vehicles are well maintained, and request assistance from other support departments if needed
- Actively participate in all licensing reviews
- Advocate for the health and safety of people supported, ensuring all required appointments are completed within needed timeframe, which includes any follow-up or recommendation
- Communicating with medical personnel during hospitalizations/rehab to ensure medical needs are met are during their stay and upon discharge
Financial Oversight
- Advocate and help establish a yearly budget for each program
- Work within program budget, review weekly worked reports and monthly financial statements to ensure adherence to budget
- Complete Rep-payee paperwork when applicable, coordinate filing of taxes, monitor resource limits, and establish ABLE/Pooled Asset Trusts when needed
- Coordinate completion of SSA/SSI/SSDI benefit paperwork
- Approve payment of bills (medical, room and board, subscriptions etc.)
- Monitor all financial documents for people supported to ensure accuracy and spending integrity
- Submit credit card receipts and code appropriately
- Approve credit card receipts of program purchases submitted by Residential Supervisor
- Responsible for financial management requirements of individuals and organizational funds based on each programs policy and expectations.
Budgeted Salary Range: $62,820 (salary commensurate with experience).
*Multiple factors are taken into consideration to arrive at the final salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role offered, the work location, and business considerations
Benefits:

• Medical, dental, & vision plans
• Paid vacation - Earned at .0615 per hour worked for eligible employees (equates to about 16 days per year for full-time employees)
• Holiday pay, with 11 holidays observed
• Flexible Spending Account (FSA)
• Health Reimbursement Account (HRA)
• Basic Life & AD&D insurance
• Employee Assistance Program (EAP)
• 403B Retirement

Penn-Mar is an Equal Opportunity Employer and is committed to diversity and inclusion.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.