7 Pekin Insurance Customer Service Representative Jobs Hiring Near You

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Position Overview

The Insurance Senior Loss Control Consultant plays a critical role in supporting the profitable growth and retention of the Commercial Lines portfolio. This position provides expert risk evaluation, technical consultation, and collaborative support across Property, General Liability, Commercial Auto, and Workers’ Compensation lines of business.

Working in a team-oriented environment, the Insurance Senior Consultant partners closely with Underwriting, Agents, and Insureds to help qualify new business opportunities, improve account performance, and drive long-term profitability.  

This peson must have experience in the insurance industry.This Senior level position is for theChicagoland, IL (Northern-IL)area. The candidatmustresidein thisarea and willbe responsible fortravel.

Essential Job Functions

Risk Assessment & Technical Expertise

• Conducts comprehensive loss control evaluations for prospective/existing commercial accounts across multiple lines of business, including Property, Liability, Auto, & Workers’ Compensation
• Identifies hazards, evaluates operational exposures, and recommends practical, data-driven solutions to mitigate loss potential
• Prepares clear, detailed reports outlining risk quality, recommends improvements, and suitability for underwriting guidelines
• Provides technical guidance on risk improvement strategies tailored to the insured’s operations, industry, and safety culture

Support for New Business & Retention

• Assists Underwriting in evaluating the quality/eligibility of new business submissions through on-site surveys, virtual assessments, and exposure analysis
• Participates in new business meetings and agent/insured visits to articulate risk strengths, concerns, and recommendations
• Supports retention efforts by helping insureds implement risk-improvement initiatives that strengthen account performance and claim outcomes
• Partners with the team to develop service plans that align with underwriting strategies and customer needs

Loss Mitigation & Consultative Services

• Analyzes loss trends, claim activity, and operational practices to identify root causes and prevention strategies
• Recommends safety programs, policy enhancements, and operational best practices to reduce frequency and severity of losses
• Provides training, resources, and coaching to insureds on workplace safety, fleet management, property protection, and regulatory compliance

Cross-Functional Collaboration

• Works closely with Underwriting, Claims, Audit, and Agency partners to ensure effective communication and alignment on risk quality and service strategy
• Participates in team meetings, planning sessions, and continuous improvement efforts to enhance underwriting profitability and service delivery
• Shares insights and trends to help the team identify growth opportunities, strengthen risk selection, and improve portfolio performance

Portfolio & Profitability Impact

• Contributes to underwriting profitability by ensuring accurate risk classification, strong risk selection, and impactful recommendations
• Supports achievement of departmental goals related to new business production, retention, and improvement in loss ratios
• Monitors follow-through on risk control recommendations and escalates concerns of significant hazards 

Education & Experience

• Bachelor’s degree in Safety Management, Occupational Safety, Risk Managment, Engineering, Business or related field (preferred)
• Typically requires 5+ years of experience in commercial lines loss control, risk engineering or safety consulting
• PriorLoss Controlexperience withCommercialInsurancecompany or Agency
• Experience with multi-line commercial exposures, including property, liability, auto, and workers' compensation

Certifications & Licenses

• Attainment of professional designations, such as Associate in Risk Management (ARM), Associate Safety Professional (ASP), Certified Safety Professional (CSP) preferred

Knowledge, Skills & Abilities

Must have:

• Loss Control/Safety experience in the Insurance Industry (Workers Comp, Commercial Auto, Property or General Liability)

• Working knowledge of regulatory compliance agencies such as OSHA, DOT, NFPA, NEC and other safety related agencies 

•   Ability to write, diagnose, collect,extrapolateand review data toassistPolicyholders in reducing losses 
•   Ability to learn quickly and adapt to changing/new priorities 
•   Must be self-directed and must work effectively independently, yet equally comfortable contributing in a team environment 
•   Experience in public speaking and safety knowledge background 
•   Easily adapts to changes in responsibilities, work processes,timeframes, performance expectations, organizational cultural or work environment 
•   Experience counseling, guiding, leading, coordinating, and listening to clients 
•   Skilled at computing, compiling, tabulating, charting, reviewing and supportive data and conclusions derived there from 
•   Experience counseling, guiding, leading, coordinating and listening to clients toassistin minimizing losses 
•   Ability to plan and conduct safety meetings 
•   Ability todemonstrateinterpersonal skills; strong written, presentation and oral communication skills 

WorkingConditions:  

•   Must have valid driver’s license and satisfactory driving record 
•   Will work from home 
•   Willingness and ability to travel to policyholders and potential clients within assigned territory 
•   Will periodically berequiredto attend meetings in home office (Pekin, IL) 

Demonstrated ability to:

• Influence without authority and maintain strong, professional relationships with agents, insureds, and internal partners
• Maintain a positive image and build strong relationships
• Travel overnight as needed (minimal)

Demonstrated skill in:

• Strong analytical skills with the ability to assess complex risks and deliver practical solutions
• Excellent communication, with the ability to explain technical concepts clearly to diverse audiences
• Team-oriented mindset with a commitment to collaboration and shared business goals
• Strong organization, time management, and prioritization skills
• Listening and communicating with the ability to speak in public
• Customer service focus

Demonstrated knowledge of:

• Applicable safety requirements

 In-depth knowledge of:

• Industry safety standards, regulatory requirements, and risk mitigation techniques

Applicants must be authorized to work in the U.S. without sponsorship now or in the future.

   Pay Range: 

• $95,000-$120,000 per year 
  
  • This range is based on the expected level of experience and skills for this position. Final compensation will depend on individual

  Benefits: 

•  Health, Dental and Vision Insurance
•  Generous 401(k) with company match
• Paid Time Off (PTO) with Paid Holidays
• Flexible/Hybrid Work Schedule
• Paid Volunteer Program

       For more information about the benefits we offer, please visit our Careers Page.