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Paul Davis
Paul Davis

61 Paul Davis Customer Service Representative Jobs Hiring Near You

Paul Davis Ottawa

Restoration-Technician

Ottawa, ON · On-site

Represent Paul Davis with professionalism, honesty, and integrity. * Participate in on-call ... Our company thrives on teamwork, customer service, and leadership. Employment Type: FULL_TIME

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Paul Davis Jobs Information

What is it like to work at Paul Davis?

Paul Davis is a company that values a culture of customer satisfaction, teamwork, and community involvement, with a focus on providing exceptional service to its clients. As a disaster restoration and repair company, Paul Davis operates with a team-based structure, offering a supportive work environment where employees can collaborate to achieve common goals and make a positive impact in their communities. Working at Paul Davis may appeal to individuals who are passionate about helping others, enjoy a fast-paced and dynamic work environment, and are looking for opportunities to grow and develop their skills in a customer-centric industry.

What makes Paul Davis an attractive place to work?

Paul Davis is a well-established company in the disaster restoration and remodeling industry, known for its commitment to providing high-quality services and support to its customers. The company offers a dynamic work environment that values innovation, collaboration, and teamwork, with opportunities for employees to develop their skills and expertise in a fast-paced and ever-changing industry. By joining Paul Davis, individuals can contribute to making a positive impact in their communities, while also pursuing career growth and professional development opportunities.

Do workers at Paul Davis Restoration get paid breaks?

Sometimes. Only some people get paid breaks.
65% of people say they don’t get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and August 2026.

Does Paul Davis Restoration pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and August 2026.

At Paul Davis Restoration, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Paul Davis Restoration affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 24 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Paul Davis Restoration?

Most people get paid time off work.
88% of people say they get paid time off.
Based on data from 25 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 94% of people with changing schedules find out their shifts one week or less ahead of time.
  • 6% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 18 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers at Paul Davis Restoration worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Paul Davis Restoration workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it for Paul Davis Restoration workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to get time off at Paul Davis Restoration?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Paul Davis Restoration managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
50% of people say their manager changes their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and July 2026.

Do jobs at Paul Davis Restoration spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to take sick days at Paul Davis Restoration?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at Paul Davis Restoration good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Paul Davis Restoration feel treated with respect by their managers?

Most people feel treated with respect by their managers.
72% of people say they’re treated with respect by their managers.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Paul Davis Restoration get to take their breaks without interruption?

Only some people get breaks without interruption.
55% of people report that their breaks get interrupted.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.

Is it stressful to work at Paul Davis Restoration?

Most people feel stressed out here.
79% of people say they often feel stressed out at work.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Paul Davis Restoration enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Paul Davis Restoration recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at Paul Davis Restoration?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at Paul Davis Restoration?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people think Paul Davis Restoration’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers feel well informed about how Paul Davis Restoration is doing?

Only some people feel well informed about how the company is doing.
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Paul Davis?
What are the most popular categories at Paul Davis?
Infographic showing various Customer Service Representative job openings at Paul Davis in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Future Opening: Mitigation Manager

Paul Davis

Columbus, OH

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Paul Davis Restoration rating

6.3

Company rating: 6.3 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

72nd of 80 rated construction

Job description

Benefits:
  • Company Cell Phone
  • Company shirts
  • Company vehicle
  • Maternity, Paternity & Adoption Leave
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!
Join the Paul Davis Team! 

Mitigation Manager 
The Mitigation Manager will be working within our Emergency Services (Mitigation) Department. The Mitigation Manager's primary responsible is to ensure growth and development of the mitigation business, department, and staff.  
 
$70,000 - $80,000 per year + bonus opportunities - based on experience
               
RESPONSIBILITES:
  • Management and delegation of Mitigation Department staff, including emergency services and contents 
  • Recruit, train and coach Mitigation Department staff and (Labor, Mitigation Crew Leaders and Coordinators)
  • Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff 
  • Participate in the hiring process 
  • Approve hourly employees time cards on a weekly basis 
  • Conduct monthly staff meetings 
  • Use tools and reporting to budget and margin results (50%)
  • Drive response and urgency
  • Maintain morale and engagement
  • Recruit vendors and subcontractors; ensure subcontractor compliance
  • Responsible for Resource Management of the following:
    • Movement, care, and inventory of equipment in the warehouse and on jobsites 
    • Tracking of assets (equipment)
    • Dispatching of Technicians 
    • On Call Schedule 
    • Vehicle Maintenance 
    • Staffing needs 
  • Complete estimates for Mitigation losses 
  • Review estimates written by Mitigation Crew Leaders 
  • Communicate and negotiate with insurance carriers 
  • Maintain and create good relationship with insurance carriers and vendors
  • Auditing of customer service complaints  
  • Manage and exceed expectations for job profit 
  • Ensure production meets the set Gross Profit goals 
  • Collection of payment from closed jobs
  • Monitor and address safety issues and practice safety practices including proper PPE  
  • Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics 
  • Marketing and sales of your company's services to current and potential client base, insurance carriers, and industry professionals 
  • Collect Accounts Receivable
  • Attend industry related trainings 
  • All other duties as assigned
Competency - Knowledge, Skills and Abilities:
  • Knowledge of Microsoft Office applications (Outlook, Word, Excel)
  • Extensive knowledge of estimation software 
  • Extensive Knowledge of emergency services within the restoration industry  
  • Customer Service Skills 
  • Communication skills 
  • Administration skills 
  • Coaching and leadership skills 
  • Effective meeting skills 
  • Strategic Planning skills 
  • Ability to learn and operate our primary operating systems:  RMS, Xactimate, Luxor, Sage, Contractor Connection, ADP, SharePoint, and One Drive
  • Ability to create documents and invoices
  • Ability to answer and communicate with customers over the phone and face to face 
  • Ability to work independently 
  • Ability to coordinate multiple jobs within the same time frame 
  • Ability to oversee a staff of up to twenty employees 
  • Stress Management and Composure 
  • Maintain a level of confidentiality 
Required Education and Experience:
  • High School Diploma or GED required 
  • Two plus years' experience in a Management or Leadership role within the Restoration Industry 
  • Five plus years' experience within the Emergency Services Department within the Restoration Industry
  • Experience with writing Emergency Services (Mitigation) estimates 
Preferred Education and Experience: 
  • Associate Degree or bachelor's Degree 
  • IICRC certifications 
Physical Requirement
  • Must be able to stay in a stationary position up to 50% of the time 
  • The person in this position needs to frequently move about client's properties to complete estimates and oversee completion of jobs 
  • Constantly operates a computer 
  • Must be able to communicate and converse with customers and staff over the phone and face to face  
  • Occasionally will lift up to 50lbs
  • Ability to safely operate a company vehicle  
Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability:   
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. 
Disclaimer: 
Paul Davis Restoration is an equal opportunity employer.  Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Compensation: $70,000.00 - $80,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results


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