Paper Transport
Paper Transport

61 Paper Transport Customer Service Manager Jobs Hiring Near You

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to ...

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Customer Service Manager

Bradenton, FL · On-site

$60K - $74K/yr

We are seeking a Customer Service Manager to work with our established customers, and future new customers, to ensure we are reactive to their needs and requests. We are in the horticulture industry ...

Customer Service Manager

Harvey, IL · On-site

$84K - $116K/yr

Customer Service Manager Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the ...

Customer Service Manager Mississauga, ON 110K - 120K base salary + performance based bonus incentive Lead the Team. Elevate the Customer Experience. Drive Operational Excellence. Our client is a well ...

The Role We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams. In this highly visible leadership role, you'll shape ...

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

Manage all customer service functions to ensure assigned customers are provided a world class, compelling customer care experience. RESPONSIBILITIES * Plan, assign, and review the work of associates ...

Manage all customer service functions to ensure assigned customers are provided a world class, compelling customer care experience. RESPONSIBILITIES * Plan, assign, and review the work of associates ...

Customer Service Manager This position is responsible for providing excellent customer service in an efficient and profitable manner, to increase customer satisfaction, loyalty, retention and to meet ...

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Paper Transport Jobs Information

What is it like to work at Paper Transport?

Paper Transport is a company that values teamwork, safety, and customer satisfaction, fostering a collaborative and supportive work environment.

As a leading transportation and logistics provider, Paper Transport operates a fleet of trucks and employs a diverse team of drivers, dispatchers, and support staff who work together to ensure timely and efficient delivery of goods across the country. The company's mission is to provide exceptional service to its customers while prioritizing the safety and well-being of its employees.

Working at Paper Transport may appeal to individuals who value a stable work schedule, opportunities for career advancement, and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

What makes Paper Transport an attractive place to work?

Paper Transport is a leading provider of transportation and logistics services, known for its commitment to customer satisfaction and operational excellence in the industry. The company offers a dynamic work environment that values innovation, teamwork, and employee growth, with opportunities for professional development and career advancement. By joining Paper Transport, individuals can contribute to the company's mission of delivering exceptional service and making a positive impact on the communities it serves.
Infographic showing various Customer Service Manager job openings at Paper Transport in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Physical job distribution.

Customer Service Manager

FNA Group

Mesquite, TX • On-site

Full-time

Re-posted 6 days ago


Job description

SUMMARY:

FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens FNA's market presence and awareness. FNA is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates.

We have a challenging and exciting opportunity for a Customer Service Manager who is energetic, can multi-task and problem solve, and has the drive and motivation to learn and grow in a fast-paced setting.


Primary Purpose:

The Customer Service Manager is responsible for all post-sale product support functions for FNA. This role manages both outsourced and internal customer service contact centers, in addition to leading technical support and warranty processes.

The position is accountable for analyzing and delivering summarized reporting on customer reviews, call center interactions, and warranty trends. As a critical leadership role, the Customer Service Manager helps ensure that all FNA products and brands consistently uphold FNA's Best-in-Class reputation, while meeting and exceeding customer expectations.


Duties and Responsibilities:

  • Oversee the technical services team responsible for reviewing, diagnosing, and approving or denying service center warranty claims in accordance with established warranty policies and procedures.
  • Manage the analysis and consolidated reporting of customer call center activity, warranty claims, and returned product data to identify trends and improvement opportunities.
  • Leverage daily parts and accessory sales reports to support timely order fulfillment and customer shipments.

Required Skills and Abilities:

  • Demonstrated strength in project management, with the ability to lead initiatives from concept through execution.
  • Strong critical thinking, decision-making, and problem-solving capabilities.
  • Proven ability to manage multiple priorities effectively in a fast-paced environment.

Education/Certification:

  • Bachelor's degree in business management is preferred, but will consider equivalent combination of education and experience.
  • Strong supervisory experience in product support within a manufacturing environment, including contct center operations.
  • Experience analyzing data to drive process improvements and operational efficiencies.
  • Experience in Outdoor Power Equipment or Durable Goods industries is preferred.

Management Responsibilities:

A team of 4 direct reports.