ZipRecruiter

Log In

Pager Health

60 Pager Health Jobs Hiring Near You

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

This role is responsible for overseeing Call Center operations at MedStar Health's Georgetown ... Provides technical expertise related to hospital communication systems including phones pagers ...

PagerDuty

Account Manager - Toronto

Toronto, ON

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account ... Monitor customer health using usage analytics, telemetry, and business insights to identify and ...

PagerDuty

Account Manager- DC

$105K - $125K/yr

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account ... Monitor customer health using usage analytics, telemetry, and business insights to identify and ...

ECU Health

Health Care Interpreter II

Greenville, NC · On-site

Use technology, computers and computer systems (including hardware and software), pagers and ... ECU Health Medical Center has achieved Magnet ® designation twice and provides acute and ...

Baylor Scott & White Health

Health Unit Coord

Dallas, TX · On-site

$16 - $21.75/hr

Answers telephones and contacts nursing team and medical staff using pagers, beepers, and cell ... Completion of Health Unit Coordinator Training Program preferred. Belonging Statement We believe ...

previous page

Showing results 41-60

All JobsPager Health Jobs

Pager Health Jobs Information

Infographic showing various job openings at Pager Health in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Supervisor Call Center

MedStar Health

Washington, DC • On-site

$49K - $87K/yr

Full-time

Re-posted 2 days ago

Key responsibilities

  • Oversee the day-to-day operations of the Hospital Call Center to ensure safe, efficient, and uninterrupted communication services across the hospital.

  • Supervise Call Center associates by providing leadership, coaching, performance feedback, training, and operational support.

  • Serve as the frontline leader and primary escalation point for communication-related issues, including urgent pager issues, emergency codes, service disruptions, and customer service concerns.

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 241 frontline employees who took The Breakroom Quiz

137th of 898 rated healthcare providers

Job description

About the Job
Our call center has a leadership opportunity located at MedStar Georgetown University Hospital. This role is responsible for overseeing Call Center operations at MedStar Health's Georgetown University Hospital (MGUH) ensuring the safe efficient and uninterrupted delivery of communication services across the hospital. This role provides leadership training and technical expertise related to communication systems and equipment ensuring staff are equipped to effectively manage daily operations and respond to emergent situations. Responsibilities include establishing and maintaining productivity standards managing and updating critical communication databases and providing administrative support for communication systems and workflows. The position is also responsible for the inventory management distribution and maintenance of telecommunications equipment including pagers and related communication devices. In addition, this role plays a critical part in the emergency preparedness and response functions of the Call Center helping ensure reliable communication during emergency events and hospital-wide incidents. Collaborates closely with the Department Director on the planning and implementation of both short- and long-term operational goals while supporting program development and process improvement initiatives.
Primary Duties and Responsibilities
  • Oversee the day-to-day operations of the Hospital Call Center to ensure safe efficient and uninterrupted communication services across the hospital 24/7.
  • Supervises Call Center associates providing daily leadership coaching performance feedback training and operational support to ensure high-quality service and accountability.
  • Serves as the frontline leader and primary escalation point for communication-related issues including urgent pager issues emergency codes service disruptions and customer service concerns.
  • Monitors staffing schedules call volume workflow and coverage needs to ensure appropriate staffing levels during peak periods weekends holidays and emergency situations.
  • Supports onboarding and training of new associates ensuring competency in call handling paging protocols emergency communication procedures downtime procedures and communication systems such as SPOK.
  • Provides technical expertise related to hospital communication systems including phones pagers on-call schedules directories code paging and emergency notification platforms.
  • Maintains and updates critical communication databases directories and escalation pathways to ensure timely and accurate communication.
  • Manages inventory activation deactivations distribution and tracking of telecommunication equipment including pagers and related devices.
  • Supports emergency preparedness and hospital incident response by ensuring the Call Center maintains operational readiness during emergencies disasters and system outages.
  • Participates in multidisciplinary and quality service improvement teams and maintains effective working relationships with other departments.
  • Assists the Department Director with administrative responsibilities reporting auditing productivity policy development and process improvement initiatives.
  • Ensures all operations are conducted in compliance with regulatory requirements and hospital policies procedures and service standards.
  • Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all inclusive.

Minimal Qualifications
Education
  • Bachelor's degree preferred
  • High School Diploma or GED required
  • One year of relevant education may be substituted for one year of required work experience.

Experience
  • 1-2 years Customer Service and/or Call Center Operations Experience preferred
  • 1-2 years Supervisory Experience preferred
  • One year of relevant professional-level work experience may be substituted for one year of required education.

Knowledge Skills and Abilities
  • Sound leadership management and organizational skills in.
  • Knowledge of healthcare telecommunications systems and related equipment.
  • Possess good written and verbal communication skills.
  • Ability to present information and justification with tact and sound reasoning.
  • Familiar with telecommunication systems equipment and operational effectiveness.
  • Knowledge of paging technologies and emergency procedures.
  • Knowledge of good customer communication practices and procedures.

This position has a hiring range of
USD $49,192.00 - USD $87,422.00 /Yr.

What Medstar Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Medstar Health logo

About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

Social media

FacebookTwitter

View All Medstar Health Jobs

Apply