ZipRecruiter

Log In

OVERDRIVE
OVERDRIVE

6 Overdrive Customer Service Representative Jobs Hiring Near You

OverDrive, Inc.

Integration Specialist

Cleveland, OH · Hybrid

Customer service experience, preferably in a technical environment. * Detail-oriented with strong ... As you've probably guessed, OverDrive is a place that values individuality and variety. We don't ...

OverDrive, Inc.

Integration Specialist

Cleveland, OH · Hybrid

Customer service experience, preferably in a technical environment. * Detail-oriented with strong ... As you've probably guessed, OverDrive is a place that values individuality and variety. We don't ...

OverDrive, Inc.

Integration Specialist

Cleveland, OH · On-site

Customer service experience, preferably in a technical environment. * Detail-oriented with strong ... As you've probably guessed, OverDrive is a place that values individuality and variety. We don't ...

All JobsOverdrive JobsOverdrive Customer Service Representative Jobs

OVERDRIVE Jobs Information

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Overdrive?

Infographic showing various Customer Service Representative job openings at Overdrive in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 20% Physical, and 80% Hybrid job distribution.

Integration Specialist

OverDrive, Inc.

Cleveland, OH • Hybrid

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This position will require you to be in the Greater Cleveland, OH Area
We are presently in a hybrid schedule, 2 days on campus and 3 days WFH

The Integration Specialist's responsibilities include providing support to business partners for the authentication of end users of OverDrive apps and services, including Libby, Sora, Kanopy, LexisNexis, OverDrive Professional, and TeachingBooks. This role supports the use of OverDrive's external APIs, ensures the integrity of internal authentication records, and assists with mapping publisher content metadata. The Integration Specialist is responsible for setting up authentication methods, resolving requests, and troubleshooting issues.
 
Responsibilities:    
  • Complete standard authentication cases and individual tasks with guidance from senior team members.
  • Build expertise in supported authentication methods and required tools.
  • Build and implement basic authentication configurations using XML.
  • Thoroughly test changes made to configurations to verify intended behavior in all expected scenarios.
  • Provide feedback on documented troubleshooting steps and business processes.
  • Attend open office hours for training.
Requirements:    
  • Bachelor’s Degree or equivalent experience.
  • 0–3 years of related experience.
  • Customer service experience, preferably in a technical environment.
  • Detail-oriented with strong technical aptitude.
  • Problem-solving skills.
  • Excellent computer proficiency with Microsoft Office Suite, especially Excel.
  • Ability to effectively communicate technical procedures verbally and in writing with partners and internal teams.
  • Web and Internet technology experience required.
  • Basic understanding of XML preferred.
What’s Next:  
 
As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.  

OverDrive values diversity and is proud to be an equal opportunity employer.  
 
#LI-DNI