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Opensity Solutions

60 Opensity Solutions Jobs Hiring Near You

Opensity Solutions

Floor Host

Boston, MA · On-site

$16.25 - $19.75/hr

Forrest Solutions Management will clarify as necessary. Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do ...

Opensity Solutions

Hospitality Associate

Manhattan, NY · On-site

$16.50 - $22.50/hr

The Hospitality Associate at Opensity Solutions is responsible for delivering exceptional guest experiences while ensuring smooth day-to-day hospitality operations. This role serves as a key point of ...

Opensity Solutions

Service Specialist

Nashville, TN · On-site

$19.50/hr

Opensity Solutions is seeking a qualified candidate for the position of Service Specialist. Service Specialists provide a variety of support within our client locations. They cross train in multiple ...

Opensity Solutions

Hospitality Associate

New York, NY · On-site

$16.50 - $22.50/hr

The Hospitality Associate at Opensity Solutions is responsible for delivering exceptional guest experiences while ensuring smooth day-to-day hospitality operations. This role serves as a key point of ...

Opensity Solutions

Messenger

New York, NY · On-site

$17.51/hr

Medical insurance | Dental insurance | Vision insurance | 401(k) retirement plan | Paid Time Off (PTO) Opensity Solutions, provides equal employment opportunity to all individuals regardless of their ...

Opensity Solutions

Service Specialist

Boise, ID · On-site

We are seeking a professional and customer service focused Service Specialist to join the Opensity Solutions team at our law firm client's downtown office. In this pivotal role you will provide ...

Opensity Solutions

Records Specialist

New York, NY · On-site

The Records Specialist is responsible for supporting records and information management operations within Opensity Solutions client environments. This role provides records creation, circulation ...

Opensity Solutions

MESSENGER

New York, NY · On-site

$17.51/hr

Medical insurance | Dental insurance | Vision insurance | 401(k) retirement plan | Paid Time Off (PTO) Opensity Solutions, provides equal employment opportunity to all individuals regardless of their ...

Opensity Solutions

Document Services Specialist

Opensity Solutions is seeking a permanent, full-time Document Specialist working 37.5-40 hours/week with full medical, dental and vacation benefits. Specialists are responsible for providing document ...

Opensity Solutions

FAST Service Specialist

Columbus, OH · On-site

$20/hr

Medical insurance, Dental insurance, Vision insurance, 401(k) retirement plan, Paid Time Off (PTO) Opensity Solutions provide equal employment opportunity to all individuals regardless of their race ...

Opensity solutions

Service Specialist

Nashville, TN · On-site

$19.50/hr

Opensity Solutions is seeking a qualified candidate for the position of Service Specialist. Service Specialists provide a variety of support within our client locations. They cross train in multiple ...

Opensity Solutions

Receptionist

New York, NY · On-site

$27 - $28/hr

Opensity Solutions is seeking a poised, professional, and polished Receptionist to support the executive floor for one of our prestigious financial services clients. This role serves as a key point ...

K2services

Site Manager

San Francisco, CA · On-site

They will train, motivate and supervise all staff members to create the Opensity Solutions Workplace Experience. Looking for a leader that thrives well in a high volume, fast paced corporate ...

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Opensity Solutions Jobs Information

Infographic showing various job openings at Opensity Solutions in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 97% Physical, and 3% Remote job distribution.

Enterprise Account Director

Opensity Solutions

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
The Enterprise Account Director at Opensity Solutions is responsible for developing and executing account-specific business strategies to drive profitability, client satisfaction, and operational excellence across enterprise accounts. This role serves as the primary escalation point for clients, provides leadership to account teams, and ensures the delivery of optimized, cost-effective solutions through continuous improvement and innovation. The position typically reports to a senior operations or client services leader and is classified as exempt.
ROLES & RESPONSIBILITIES:
  • Develop and execute strategic account plans to achieve revenue growth, profitability targets, and long-term client retention.

  • Serve as the primary escalation point for enterprise clients, ensuring timely resolution of issues and high levels of client satisfaction.

  • Provide leadership, guidance, and mentorship to Enterprise Operations Managers and account teams.

  • Drive operational excellence by implementing efficient service delivery models and optimizing cost-to-serve.

  • Build and maintain strong relationships with key client stakeholders across multiple locations.

  • Conduct regular client meetings, including monthly touchpoints and strategic business reviews.

  • Perform site visits and assessments to evaluate performance and identify opportunities for improvement and expansion.

  • Monitor and analyze key performance indicators (KPIs) and service level agreements (SLAs) to ensure consistent execution.

  • Lead continuous improvement initiatives, leveraging technology and process optimization to enhance service delivery.

  • Develop, implement, and maintain standard operating procedures (SOPs) to ensure consistency and quality.

  • Design and lead training initiatives to improve team performance and operational effectiveness.

  • Conduct client and end-user satisfaction surveys and implement improvements based on feedback.

  • Collaborate with internal resources to deliver innovative, proactive solutions aligned with industry trends.

KNOWLEDGE, SKILLS & ATTRIBUTES:
  • Strong leadership and account management skills with the ability to drive performance across multiple sites.

  • Deep understanding of business process outsourcing (BPO) operations and client service delivery models.

  • Proven ability to manage profit and loss (P&L) responsibilities and achieve financial targets.

  • Excellent communication, negotiation, and relationship-building skills with senior stakeholders.

  • Strategic thinking with the ability to identify opportunities for growth and operational improvement.

  • Strong analytical skills with experience using KPIs and SLAs to manage performance.

  • High level of professionalism, integrity, and ethical standards.

  • Ability to manage complex client environments with diplomacy, patience, and sound judgment.

  • Proficiency in Microsoft Office and general business systems.

  • Customer-focused mindset with a commitment to service excellence and continuous improvement.

QUALIFICATIONS:
Education:
Bachelor's degree in Business Administration, Management, or a related field, or equivalent experience.
Experience:
Minimum of 5 years of experience in the business process outsourcing (BPO) industry, including at least 2 years in a management role with significant profit and loss responsibility. Experience managing multi-site and multi-client operations is required.
Technical Skills:
Proficiency in Microsoft Office Suite and familiarity with office technologies, production environments, and operational systems. Ability to analyze performance metrics and generate business insights.
The Compensation range for this role is 130,000 to 160,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

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