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60 Octo Jobs Hiring in Reston, VA

Zencon

Senior ServiceNow Developer

Washington, DC · On-site

$61.25 - $84.25/hr

We want to fill a Senior ServiceNow Developer role for the OCTO in the DC Government. The ideal candidate is a DMV resident with 6 years of hands-on experience in ServiceNow development, deep ...

The DNA group

Web Developer Master

Washington, DC · On-site

Apply web security best practices aligned with OCTO and federal cybersecurity guidelines. * Collaborate with project managers, UX designers, content strategists, and agency stakeholders. Minimum ...

The DNA group

Web Developer Master

Washington, DC · On-site

Apply web security best practices aligned with OCTO and federal cybersecurity guidelines. * Collaborate with project managers, UX designers, content strategists, and agency stakeholders. Minimum ...

Annexa Inc.

Senior ServiceNow Developer

Washington, DC

$61.25 - $84/hr

Coordinate with Office of Chief Technology officer (OCTO)for development, changes and support. * Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization ...

InterSources

Server Engineer (SME)

Washington, DC · On-site

Works with necessary OCTO and DOES personnel to maintain a scalable, reliable infrastructure including cloud and premise-based systems including servers and a variety of endpoints * Leverages ...

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2yrs Tech Field Technician Logistical Support - in person interview

GoIntellects Inc.

Washington, DC

$27 - $30/hr

Full-time

Re-posted 28 days ago

Job description

Role: Flex Tech - Level 1: Field Technician & Logistical Support
Client: DC Government
Location: Washington, DC (Onsite - in person interview)
Job Description:

  • Technical Installation & Maintenance: Hands-on work with telecommunications equipment and cabling.
  • Logistical Coordination: Coordination of materials, scheduling, and inventory.
  • Customer Interaction: Professional and responsive communication with clients.
  • Safety and Industry Standards: Adherence to safety protocols and industry standards.

Description of Job Duties:
The technician will provide general labor services to install, upgrade and remove equipment and the supporting cabling for the district's network at anyone of our 600+facilities inside in and around the District of Columbia.
The technician will be working rotation between several internal service teams. These teams include but are not limited to; Fiber Maintenance and Provisioning, Data Center Facility, Voice Operations, Field Operations and Warehouse.

Installation and Maintenance
  • Equipment Handling: Install, upgrade, and remove telecommunications equipment and supporting cabling at various facilities in collaboration with Network Engineers.
  • Decommissioning: Uninstall and transport equipment from customer premises to OCTO facilities.
  • Fixture Installation: Install and remove cabinets, racks, ladder racks, and other fixtures as needed.
  • Wireless Access Points: Install, troubleshoot, and perform upgrades on Wireless Access Points in collaboration with Wireless Engineers.
Technical Support and Troubleshooting
  • Issue Diagnosis: Identify and resolve technical issues related to phone, wireless, and network systems.
  • Fiber and Copper Cabling: Conduct limited fiber testing and maintenance, including the use of tools like multimeters, network cable testers, Optical Time Domain Reflectometers (OTDR), fiber splicing machine.
  • Cutover Outages: Troubleshoot and address outages related to phone and network cutovers.
Logistical Coordination
  • Material Management: Coordinate the delivery and distribution of equipment, tools, and parts to various jobsites.
  • Inventory Control: Maintain accurate inventory records and support field dispatch activities.
  • Scheduling: Organize work schedules, transportation, and site logistics to ensure efficient operations.
Collaboration with Internal Teams
  • Cross-Team Support: Work alongside the Fiber Maintenance and Provisioning Team, Data Center Facility Team, Voice Operations Team, Field Operations Team, and Warehouse Team.
  • Adaptability: Rotate and support different teams as assignments vary daily and weekly, ensuring flexibility and responsiveness to project needs.
Customer Service and Communication
  • Professional Interaction: Establish and maintain positive relationships with customers, responding to requests and inquiries courteously and efficiently.
  • Communication Skills: Effectively handle phone calls, emails, and in-person interactions to ensure customer satisfaction and minimize disruptions.
  • Timely Responses: Address missed communications within one hour during the workday to maintain high service standards.
Documentation and Reporting
  • Record Keeping: Capture detailed notes, take photos, and email summaries of work completed or issues encountered.
  • Technical Documentation: Maintain and complete paperwork for projects, including test results and as-built documentation.
  • Data Transfer: Transfer test results and data from devices and meters to email using laptops or mobile phones.
Safety and Compliance
  • Adherence to Standards: Follow all safety protocols and industry standards, including OSHA, EIA/TIA, ANSI, IEEE, and BICSI cabling standards.
  • PPE Usage: Utilize personal protective equipment (PPE) as required and ensure a safe working environment.
  • General Safety Training: Work safely in confined spaces, on ladders and traffic safely with proper training. Also operate power tools like hammer drills and saws responsibly and with training.
Continuous Learning and Development
  • Skill Enhancement: Pursue further education and certifications, such as CompTIA A+ and BICSI, to advance your technical skills and career within OCTO DCNET.
  • Industry Knowledge: Stay updated with industry standards and best practices to ensure high-quality support and maintenance of telecommunications infrastructure.
Inventory and Field Dispatch Support
  • Dispatch Activities: Assist with field dispatch operations, ensuring timely and accurate deployment of technicians and resources.
  • Inventory Management: Track and manage inventory levels, ensuring that necessary supplies and materials are available for ongoing projects.

Required Skills:
Availability and Emergency Response:
  • 8-hourshifts range from 6AM to 11PM Monday through Friday.
  • Occasionally staff will be expected to adjust their schedule to accommodate maintenance windows outside their regularly schedule shift.
  • Assignments will vary on a daily and weekly basis.
  • Ability to support emergency repairs within and outside of regular scheduled workhours.
Physical Capability:
  • Able to work on ladders.
  • Able to lift and carry up to 125lbs.
  • Able to work on your feet for 6-8 hours a day.
  • Able to operate a motor vehicle for 1-8 hours a day.
  • Able and willing to learn how to operate a forklift with training.
Basic Communication Skills:
  • Able to respond to customer requests and questions professionally.
  • Able to respond to phone calls, emails and other forms of communication throughout the workday while working from job sites.
  • Responds to missed calls during the workday within 1 hour.
Customer Service:
  • Able to demonstrate polite, courteous and patient behaviors with anxious customers.
  • Demonstrate good time management skills and able to estimate level of effort for task completion.
Documentation:
  • Ability to capture notes, take photos and email summaries of work completed or issues encountered.
  • Ability to transfer test results and data captured on devices and meters to email using laptop or mobile phone.
  • Can maintain and complete documentation for projects, such as test results and as-built documentation.
  • Ability to read and understand technical instructions, drawings, and blueprints.
  • Ability to use and update ticketing system for each job.
  • Proficient in document creation software: Ability to create, edit, and manage documents using any document creation software (e.g., Microsoft Word, Google Docs, or similar platforms).
  • Ability to use, update and share files on cloud storage systems such as SharePoint and OneDrive.
Tool Familiarity:
  • Must be able to use basic hand tools such as screwdrivers, pliers, wrenches, etc.
  • Ability to safely operate power tools such as hammer drills and saws.
Learning and Problem Solving:
  • Willingness to learn how to troubleshoot issues with phone, wireless and network systems.
  • Able to learn and adapt to various tasks related to telecommunications infrastructure, equipment, and customer needs.
  • Eagerness to learn about industry standards like ANSI, TIA/EIA, and National Electric Codes.
  • Ability to learn about cabling standards such as EIA/TIA standards.
  • Ability to learn basic Local Area Network (LAN) infrastructure and wireless access points.
  • Ability to pursue further education and certifications, such as CompTIA A+ and BICSI.
Employment Type: FULL_TIME

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