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As Director of Operations, you’ll lead one of our most advanced, high-volume automated fulfillment operations at the center of our growing e-commerce business. This is a highly visible leadership role where you will own end-to-end site performance, drive operational excellence, and deliver an exceptional customer experience while achieving business growth and profitability objectives.

You’ll lead a complex, technology-enabled fulfillment environment, leveraging automation, data, and operational insights to optimize capacity, productivity, quality, freshness, and service. You will inspire a high-performing team, build strong cross-functional partnerships, and continuously improve how we operate to support the future of grocery e-commerce.

If you are an experienced operations leader who thrives in fast-paced environments, has a passion for innovation and continuous improvement, and knows how to scale large fulfillment or distribution operations, this is an opportunity to make a significant impact.

Driving Operational Excellence

• Lead the day-to-day operations of a state-of-the-art fulfillment center
• Own site performance, including P&L accountability, to deliver on e-commerce growth and profitability targets
• Leverage advanced warehouse management systems (Ocado) to optimize product availability, accuracy, freshness, and waste reduction
• Continuously improve performance across safety, quality, cost, delivery, and people metrics
• Partner with forecasting, replenishment, and delivery teams to maximize site capacity and dock utilization
• Oversee inventory management, ensuring accuracy, efficiency, and process integrity while driving cross-functional alignment
• Collaborate with stakeholders across Planning, IT, HR, Finance, Service Delivery, and Customer Experience to achieve business objectives
• Ensure full compliance with health, safety, and food safety standards

Leading and Inspiring Teams

• Build, coach, and empower a high-performing leadership team
• Be a visible, hands-on leader who engages teams at every level of the organization
• Translate strategy into clear priorities and aligned execution
• Foster a culture of accountability, innovation, and continuous improvement
• Set high-performance standards and encourage learning through experimentation
• Championing a culture rooted in integrity, engagement, and operational excellence
• Partner closely with Quality and Food Safety teams to uphold best-in-class standards

• Bachelor’s degree required, preferably in Engineering, Finance, Economics, Supply Chain, or a related field.
• 10+ years of progressive leadership experience in Supply Chain, Logistics, E-Commerce, Retail, or Distribution operations.
• Proven success leading large-scale fulfillment center, warehouse, or distribution operations with full P&L accountability.
• Experience managing complex, high-volume operations, ideally in an automated or technology-enabled environment.
• Strong cross-functional supply chain expertise across areas such as Replenishment, Transportation, Supply Chain Planning, and Strategy.
• Demonstrated ability to build, develop, and lead high-performing teams.
• Strong track record of delivering operational improvements, transformation initiatives, and complex projects on time and on budget.
• Exceptional analytical, problem-solving, communication, and stakeholder management skills.
• Experience in fresh food, grocery, or other perishable environments is an asset.

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