3 Nuaxis Innovations Jobs Hiring in Georgia

Job Summary:
NuAxis Innovations is a federal IT company focused on enhancing customer experience in government solutions. They are seeking a motivated Help Desk Support Technician to deliver exceptional technical support and assist end users in a distributed IT environment.
Responsibilities:
• Provide Tier 1 technical support via phone, email, and in-person
• Troubleshoot hardware, software, and network issues
• Support Windows 10/11 and macOS environments
• Manage tickets using tools such as ServiceNow, Remedy, or equivalent
• Perform Active Directory tasks (user creation, password resets, group management)
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Assist with device imaging (PXE), deployments, and upgrades
• Provide support for VPN, remote desktop, and connectivity issues
• Maintain asset inventory and assist with hardware lifecycle management
• Escalate complex issues to Tier 2/3 teams
Qualifications:
Required:
• 1–3 years of IT Help Desk / Desktop Support experience
• CompTIA A+ (or equivalent)
• Strong troubleshooting and customer service skills
• Experience with ticketing systems and remote support tools
Preferred:
• ITIL Foundation
• Experience with MDM tools (Intune, MaaS360, JAMF)
Company:
NuAxis Innovations is a provider of professional services and IT solutions for federal government and commercial enterprises. Founded in 2002, the company is headquartered in Vienna, USA, with a team of 201-500 employees. The company is currently Growth Stage.