56 Novanta Customer Service Representative Jobs Hiring Near You

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Business Unit Overview

Novanta is the world's leading developer of robotic end of arm technologies. Novanta end-effectors enhance productivity and flexibility of robotic and automated solutions across a wide spectrum of industries through capabilities such as automatic tool changing, force-torque sensing, material removal, and more. Since 1989, our commitment to engineering excellence, superior quality, and customer-focused support drives us to innovate and continuously improve the most reliable automated solutions available.

Summary

The FT Production Control Clerk position plays a key role in our Force Torque product lines by organizing work flow on the production floor thus ensuring all product arrives at our Calibration lab on time and in a state ready for calibration. You will also perform Quality checks on product from the assembly groups.

Primary Responsibilities

• Check the sales order shipment schedule daily for required parts.
• Review work orders on the shop floor manager to support the demand with consideration of ship dates, and other line items on the Sales Order.
• Verify parts for Sales Orders before final inspection.
• Perform Final Inspection for assembled and calibrated work orders.
• Consolidate FT Sales Order for shipping.
• Maintain FT Kanban inventory to support Sales Orders.
• Issue FT components to work centers for calibration.
• Work closely with Inside Sales and Planning departments to acknowledge attainable deliveries to customers.
• Resolve FT sales order, work order, and rework order issues as the first line of contact for production and planning.
• Provide potential strategy/recovery plans for any part shortages, and/or failures, and work closely with production and planning to ensure delivery to customer expectations.
• Interface closely with the Production / Engineering / Inventory Control / Shipping on upcoming product demands, and scheduling.
• Create and maintain excellent working relationships with groups supplying product as well as your position's customers.
• Perform Quality inspections on parts from assembly.
• Prepare F/T Sensors for calibration, including labeling.

General Tasks

• Strict compliance with the quality, occupational safety and environmental regulations.
• Implementation of the instructions of the quality / environmental management representative and the occupational safety specialist.

Required Experience, Education, Skills, Training and Competencies

• Strong organizational and personal time management skills
• Excellent attention to detail, and problem solving skills
• Ability to work collaboratively in a team environment
• Excellent communication skills
• Possess basic proficiency in technical concepts
• Previous Quality and Planning experience a plus
• Thorough knowledge of ERP systems
• Proficiency in Microsoft programs (Word, Outlook, Excel, and Teams)
• 2 years of experience in manufacturing environment
• 2 years of experience with F/T products preferred
• 2 years of ERP systems experience
  

Travel Requirements

• No travel required.
  

Physical Requirements

• Ability to lift 50lbs.

(*) Common European Framework of Reference for Languages (CEFR)

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.