4 Novae Customer Service Representative Jobs Hiring Near You

Novae is one of North America’s largest trailer manufacturers, with 13 names in our family of brands. Joining the team at Novae® means becoming part of a mission-driven organization committed to growing a successful business by delivering top-notch craftsmanship and outstanding service. We take pride in providing superior value to everyone associated with our company. If you are passionate about quality, service, and succeeding as a team, we invite you to join us on this journey.

Job Summary: Be a support to and advocate for employees; act as a business partner to leaders in handling Human Resources related responsibilities; and carry out responsibilities in the functional areas of recruitment, onboarding, benefits administration, employee relations, training, performance management, policy administration, and employment law compliance while fostering a culture supporting the mission of Novae LLC.

Essential Functions

• Perform active recruitment, selection, and hiring functions for all positions. Represent organization at job fairs, create classified advertising, screen applications/resumes, coordinate applicant testing, conduct interviews, complete relevant background checks, extend job offers and coordinate onboarding.
• Act as a resource for employees in understanding the expectations and culture at Novae; advise on benefits, organizational policies, employment laws, and advocate for positive relationships and individual growth.
• Act as a resource for leaders in proactively leading employees. Advise on organizational policies, employment laws, and, when needed, facilitate the corrective action process through counsel, documentation and delivery. Refer situations to human resources management, as appropriate.
• Support the safety of teams through teaching safe work practices, regularly discussing safety as a priority, investigating accidents, maintaining safety related reports, and participating in corrective action of safety issues as needed.
• Support the human resources function of the organization through regular participation in projects for continual improvement.
• Develop human resources solutions by collecting and analyzing information; recommending courses of action.
• Stay current on job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Assist in other areas and perform other duties, as needed. (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)

Qualifications and Requirements

• Bachelor’s degree in related field required, or demonstrated skills and experience, preferred.
• Experience in a professional level Human Resources position, PHR or SHRM-CP preferred.
• Knowledge of multiple human resources disciplines.
• Knowledge of safety best practices and OSHA regulations.
• Experience with managing safety programs and implementation of new safety practices.
• Knowledge of Family Medical Leave Act of 1993, Consolidated Omnibus Budget Reconciliation Act, Uniformed Services Employment and Reemployment Rights Act, and Health Insurance Portability and Accountability Act (at minimum a basic understanding of employment law).
• Strong computer skills with working knowledge of Microsoft Office
• Highly motivated.
• Customer service mindset.
• Excellent written and verbal communication skills.
• Ability to interact professionally with all levels of management.
• Able to manage confidential information.

Working Conditions:

• Primarily operates in a fast paced, office environment within a manufacturing organization.
• Sometime will be spent in production supporting employees.
• Routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
• Occasional travel to various worksites and meetings, mostly local.
• Responsibilities require willingness to work outside of typical office schedule.
• Will meet with employees and provide tours, as necessary, on the production floors of all plants.

Benefits

• Medical Insurance (PPO and HDHP options)
• Dental Insurance
• Vision Insurance
• Critical Illness Insurance
• Accident Insurance
• Supplemental Life Insurance (Employee, Spouse and Children)
• 401(k) contribution after 30 days + company match on first 3%
• Weekly Accrued PTO
• Company Paid Short-Term and Long-Term Disability
• Company Paid Life Insurance

www.novae.com

Novae LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Novae LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.