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63 North Face Customer Service Representative Jobs Hiring Near You

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North Face Jobs Information

What is it like to work at North Face?

The North Face is a company that values innovation, sustainability, and a passion for the outdoors, fostering a culture that encourages employees to push boundaries and strive for excellence. The company's team structure is often collaborative and dynamic, with employees working together to develop new products and technologies that meet the needs of outdoor enthusiasts, and the work environment is often described as fast-paced and entrepreneurial. Working at The North Face may appeal to candidates who are passionate about the outdoors, committed to sustainability, and eager to be part of a company that is constantly innovating and pushing the limits of what is possible.

What makes North Face an attractive place to work?

The North Face is a well-established outdoor apparel and equipment company known for its high-quality products and commitment to environmental responsibility. The company offers a dynamic work environment that fosters innovation, collaboration, and a culture of continuous learning, with opportunities for employees to work on challenging projects and contribute to the development of new products and technologies. Joining The North Face provides a chance to be part of a global brand that values sustainability, community engagement, and employee growth, offering opportunities for professional development and making a positive impact on the world.

Do workers at The North Face get paid breaks?

Sometimes. Only some people get paid breaks.
63% of people say they don’t get paid breaks.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Does The North Face pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
79% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

At The North Face, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and July 2026.

Do part-time workers get paid time off at The North Face?

Most people who work part-time get paid time off.
86% of people who work part-time say they get paid time off
Based on data from 7 people who took the Breakroom Quiz between June 2025 and July 2025.

Is the health insurance from The North Face affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people get paid time off at The North Face?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 27% of people with changing schedules find out their shifts one week or less ahead of time.
  • 46% of people with changing schedules find out their shifts two weeks ahead of time.
  • 27% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at The North Face worry about hours?

Some people worry about getting enough hours.
48% of people report they worry about getting enough hours.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Do The North Face workers get to choose the shifts they work?

Most people get to choose which shifts they work.
82% report that they have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for The North Face workers to change shifts?

Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at The North Face?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

Do The North Face managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at The North Face spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at The North Face?

Most people find it easy to take sick days.
71% of people report that it’s easy to take time off if they are sick.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Is a The North Face job good for students?

Most students say this is a good place to work if you’re studying.
86% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and November 2025.

Do people at The North Face feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at The North Face get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at The North Face?

Some people feel stressed out here.
52% of people say they often feel stressed out at work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at The North Face enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at The North Face recommend working with their team?

Most people recommend working with their team.
70% of people report that they would recommend working with their immediate team to a friend.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at The North Face?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at The North Face?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think The North Face’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how The North Face is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at North Face?

What are the most popular categories at North Face?

Infographic showing various Customer Service Representative job openings at North Face in the United States as of August 2026, with employment types broken down into 21% Full Time, and 79% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution.

The North Face: Supervisor - Flatiron

The North Face

New York, NY • On-site

$21.50 - $30/hr

Part-time

Posted 25 days ago

The North Face rating

7.3

Company rating: 7.3 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places, and people.
So, before we get to the job details, take a minute to learn a little more about us - our values and our culture. If you can see yourself working side-by-side with a team of adventure-loving people, The North Face just may be the place for you.
To learn more about our values and our culture, visit The North Face Careers or www.thenorthface.com.
Supervisor
What will you do?
A day in the life of a Supervisor at The North Face looks a little like this.
As a Supervisor, you play a key role in supporting the store's leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store's success. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service. Let's break down that day-in-the-life a bit more.
  • Deliver a high level of personalized customer engagement through genuine interactions.
  • Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
  • Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
  • Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
  • Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
  • Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
  • Assist in training and onboarding new team members; provide ongoing feedback and support.
  • Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
  • Support inventory integrity through proper shipping, receiving, and loss prevention practices.
  • Promote community engagement by participating in local initiatives and events.
  • Uphold company policies, safety standards, and operational procedures.
  • Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

What do you need to succeed?
We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, along with 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment. A High School Diploma or equivalent is preferred; but we value hands-on experience and demonstrated achievements most.
The foundation skills you will need in this position are:
  • Proven ability to drive results through store teams and exceed sales and profit goals.
  • Skilled in coaching, motivating, and building high-performing, diverse teams.
  • Strong verbal and written communication skills with the ability to influence across all levels.
  • Solution-oriented and flexible in a fast-paced, dynamic retail environment.
  • Capable of working independently, managing shifting priorities, and meeting business expectations.
  • Comfortable using word processing, spreadsheets, and retail software tools.
  • Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Now WE have a question for YOU.
Are you in?
Hiring Range:
$21.50 - $30.00 USD per hour
Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Benefits at VF Corporation: This position is a part-time or limited time position (i.e., internship) and is not eligible for all of the benefits plans offered at VF Corporation. There are some benefits the company offers that this position can participate in. You can review a general overview of the benefits provided at VF by visiting www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on the benefits options you qualify for will be provided upon hire.
Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws.
At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.
Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.

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