23 Nevro Customer Service Representative Jobs Hiring Near You

Nevro

Nevro is a global medical device company headquartered in Redwood City, California. We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

Nevro's comprehensive HFX spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy. Senza, Senza II, Senza Omnia, and Senza HFX iQ are the only SCS systems that deliver Nevro's proprietary 10 kHz Therapy. HFX iQ, Nevro's latest innovation, is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient's response. Nevro's unique support services provide every patient with an HFX Coach throughout their pain relief journey and every physician with HFX Cloud insights for enhanced patient and practice management.

Nevro also recently added a minimally invasive treatment option for patients suffering from chronic sacroiliac joint ("SI joint") pain and now provides the most comprehensive portfolio of products in the SI joint fusion space, designed to meet the preferences of physicians and varying patient needs in order to improve outcomes and quality of life for patients.

Job Summary & Responsibilities

The Associate Sales Representative (ASR) supports achievement of sales revenue targets and helps to grow market share for a specified territory by promoting, selling and servicing NEVRO products. Practice good territory management in terms of organization, administration and expense planning. Control and train appropriate medical staff on products and procedures. This is a clinical sale with strong value added focus and an emphasis on improving patient care outcomes. Account responsibility and sales development goals established by the RSD in conjunction with the DSM.

Responsibilities include:

• Responsible for specified target accounts provided by DSM and RSD.
• Provide forecast for targeted accounts with DSM guidance.
• Prospecting for new customers, driving lead follow-up, and positively positioning our products and services to existing and new clients in the region.
• Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.
• Provide clinical support for DSM (programming, reprogramming, educating clients and patients, case coverage, etc.).
• Build strong relationships with key clients.
• Train and educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using appropriate formats and platforms (e.g., slides, manuals, etc.) to keep customers abreast of new and existing products.
• Report on sales process, market conditions, and customer activities to sales leader.
• Utilize internal platforms to ensure flawless execution of product delivery to clients and patients.
• Plan, coordinate and execute local educational and sales events, with the support of other internal resources, intended to augment the business and help to deliver assigned sales goals.
• Other duties as assigned

Role Requirements

• Bachelors degree required OR equivalent years of experience may be substituted for the degree requirement
• Previous sales experience with a successful sales track record a plus
• Valid Drivers License, clean driving record per company policy, and active vehicle insurance policy

• Excellent communication skills, high energy, integrity and ambition to succeed
• Adhere to company policies and conducts all business in an ethical manner.
• Ability to travel approximately 50% of the time, dependent on territory geography.

Skills and Knowledge

• Proven sales experience, accomplishments in Ortho, Spine or O.R. experience preferred.
• Excellent written and verbal skills.
• Leadership and motivation skills as demonstrated by a record of involvement in team, fraternal or philanthropic organizations-in a leadership role.
• Goal setting and implementation skills demonstrated by a clear record of accomplishments in prior personal and professional pursuits.
• Basic computer skills as demonstrated by the ability to navigate in a Windows environment with the ability to send and receive e-mails.
• Must have a valid drivers license and active vehicle insurance policy.
• This position requires over 50% travel.

Target Pay Range

The final starting salary offer to the successful candidate will be determined by evaluating several factors, such as education, experience, knowledge, skills, internal equity, alignment with market data, and geography. *Nevro is a multi-state employer, so the target pay range may increase or decrease depending on the city/state.

Full-time Nevro team members enjoy a full suite of additional benefits such as market-leading medical, dental, and vision benefits, 401k matching, ample vacation time, pre-tax savings perks, tuition reimbursement, Employee Stock Purchase Plan (ESPP), short and/or long-term incentive opportunities, recognition awards, volunteer time off, and several employee resource groups that focus on supporting our Wellness, Leadership Development, and Diversity and Inclusion.

EEO Statement

Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.