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Responsible for partnering with clients to configure, test, and optimize software solutions in pre‑production and production environments. Collaborates with client stakeholders and project teams to support successful solution delivery, drive adoption, and improve operational outcomes across a variety of healthcare settings, including pharmacy‑related workflows and services.

At Netsmart, improving care delivery isn't just our aspiration; it's our passion! For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, post‑acute, and pharmacy markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our technologies and offerings beyond the EHR by embracing emerging trends that empower healthcare professionals to provide the best possible care.

Responsible for partnering with clients to configure, test, and optimize software solutions in pre‑production and production environments. Collaborates with client stakeholders and project teams to support successful solution delivery, drive adoption, and improve operational outcomes across a variety of healthcare settings, including pharmacy‑related workflows and services.

• Prepare and perform system build, testing, and conversion project tasks using the implementation methodology.
• Test and troubleshoot configurations to improve solution functionality in a variety of client environments.
• Participate in client meetings and events and internal team initiatives to improve processes and create efficiencies.
• Identify and report solution status, risks, and issues to client and project leadership.
• Work with cross‑functional teams to provide complex issue resolution and resolve escalation management issues.
• Assist clients and project teams in current state analysis of department workflows, including pharmacy and medication‑related operational processes when applicable.
• Maintain client relationships and navigate through conflict and complex relationship situations to achieve business objectives.
• Identify and generate documentation for best practices in methodology.

• Required Bachelor's degree or equivalent relevant work experience.
• At least 1 year of healthcare information technology, systems management implementation, or consulting working experience.
• Written and verbal communication skills.
• Decision making skills.
• Flexibility.
• Comfort with ambiguity.
• Willingness to learn and adapt in a fast‑paced, client‑facing environment.

• Experience with Netsmart EHR solutions.
• Experience within the Netsmart client industries (clinical, human services, long‑term care, senior living, pharmacy, etc.).
• Knowledge of pharmacy workflows, operations, and related healthcare technology solutions.
• Experience working with pharmacy management systems, medication management processes, or pharmacy‑focused healthcare environments.

• Potential travel 20% of the time as needed.
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug‑free workplace in accordance with applicable federal law.

Pursuant to Netsmart policy, all post‑offer candidates are required to successfully complete a pre‑employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third‑party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart’s Job Applicant Privacy Notice may be found here.

Have you ever been to a doctor’s office and submitted your information electronically? Had a telehealth video visit with a therapist? Or scheduled a follow‑up visit with your provider through a mobile app? These are just a few examples of how you may have used healthcare technology software in your life as a consumer.

Many people view the operating system of healthcare as the electronic health record, but at Netsmart we have a comprehensive platform of solutions and services we offer for our clients. At Netsmart, we provide our post‑acute and human services clients with advanced technology to better serve the individuals and patients in their care. Our Netsmart team is vision driven, cause connected and passionate about opportunity. A combination of inspiration through our client work paired with the ability to innovate and explore fuels the success of our associates and company as a whole. Netsmart is focused on providing a candidate experience that mirrors our associate experience.

If you require accessibility assistance or accommodation for a disability when navigating our website or completing the application process, please contact 1-800-842-1973, option 4 or myRecruit@ntst.com for assistance.

US Applicants: Learn more about your EEO rights under the law (en Español).

Netsmart’sAffirmative Action Plan is available for review by contacting myHR@ntst.com.

Netsmart participates in E-Verify and adheres to the Fair Labor Standard Act.

Learn more about how Netsmart is changing the face of healthcare today. Visit www.ntst.com, follow us on our CareThreads Blog, Instagram, LinkedIn Headquarters and LinkedIn India, like us on Facebook or visit us on YouTube.