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61 Nelnet Application Support Analyst Jobs Hiring Near You

InstantServe LLC

Application Support Analyst

Hartford, CT · On-site

$55/hr

Application Support Analyst - CJIS Help Desk (Training & Onboarding) Location: Hartford, CT (Hybrid - Onsite + Remote) Rate: $55/hr (1099/C2C) Duration: 12 Months Schedule: Monday-Friday, 7:00 AM - 3 ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

PeopleSERVE

Application Support Analyst

Boston, MA · On-site

Application Support Analyst Duties and Responsibilities: * Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspective * Work with ...

Veracity

Application Support Analyst

Bodega Bay, CA · On-site

Application Support Analyst San Francisco Bay Area, CA 6+ Months Contract Scope of Work, Skills and/or Qualifications: • Basic knowledge of programming languages such as C#, Java, Go, Python, C ...

Barclays

Application Support Analyst

Whippany, NJ · On-site

Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear -to redefine the future of banking and help craft innovative solutions. In this role, you will ...

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Nelnet Jobs Information

What is it like to work at Nelnet?

Nelnet is a company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment.

As a leading provider of education and financial services, Nelnet has a diverse team structure with various departments, including education services, financial services, and technology, working together to achieve its mission of helping people access higher education and financial stability.

Working at Nelnet may appeal to candidates who are passionate about education and financial services, as the company offers opportunities for professional growth, flexible work arrangements, and a comprehensive benefits package, making it an attractive option for those seeking a stable and rewarding career.

What makes Nelnet an attractive place to work?

Nelnet is a leading provider of education and financial services, with a long history of innovation and commitment to helping students achieve their educational goals. The company offers a dynamic work environment that values collaboration, innovation, and employee growth, with opportunities for professional development and advancement in a stable and supportive setting. By joining Nelnet, individuals can contribute to making a positive impact on the lives of students and families, while also advancing their own careers and skills in a rapidly evolving industry.

Do workers at Nelnet get paid breaks?

Yes. Most people get paid breaks.
91% of people say they get paid breaks.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Nelnet pay people when they’re sick?

Yes. Most people get paid when they’re sick.
79% of people say they would get paid if they were sick but scheduled to work.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and July 2026.

At Nelnet, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 23 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Nelnet affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 24 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Nelnet?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 25 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 33% of people with changing schedules find out their shifts one week or less ahead of time.
  • 8% of people with changing schedules find out their shifts two weeks ahead of time.
  • 17% of people with changing schedules find out their shifts three weeks ahead of time.
  • 42% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 12 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers at Nelnet worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Nelnet workers get to choose the shifts they work?

Most people get to choose which shifts they work.
81% report that they have enough control over which shifts they work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Nelnet workers to change shifts?

Most people find it easy to change shifts.
93% of people report that it’s easy to change shifts if they need to.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it to get time off at Nelnet?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Nelnet managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and July 2026.

Do jobs at Nelnet spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
5% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to take sick days at Nelnet?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.

Is a Nelnet job good for students?

Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and November 2025.

Is working at Nelnet good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
94% of people who care for a child or other relative report this is a good place to work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Nelnet feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Nelnet get to take their breaks without interruption?

Most people get breaks without interruption.
96% of people report that they get to take their breaks without interruption.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Nelnet?

Most people feel stressed out here.
69% of people say they often feel stressed out at work.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Nelnet enjoy their jobs?

Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Nelnet recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Nelnet?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Nelnet?

Most people are given support to advance their career here.
In the last year, 77% of people report being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Nelnet’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how Nelnet is doing?

Only some people feel well informed about how the company is doing.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and July 2026.
What other companies are hiring for Application Support Analyst jobs?
What are the most popular jobs at Nelnet?
What are the most popular categories at Nelnet?
Infographic showing various Application Support Analyst job openings at Nelnet in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 62% Physical, 2% Hybrid, and 36% Remote job distribution.

Application Support Analyst

InstantServe LLC

Hartford, CT • On-site

$55/hr

Full-time

Re-posted 6 days ago

Job description

Application Support Analyst - CJIS Help Desk (Training & Onboarding)
Location: Hartford, CT (Hybrid - Onsite + Remote)
Rate: $55/hr (1099/C2C)
Duration: 12 Months
Schedule: Monday-Friday, 7:00 AM - 3:30 PM (EST)
Project Overview
The Criminal Justice Information System (CJIS) program for the State of Connecticut is enhancing its CISS Electronic Workflow to streamline how law enforcement agencies submit arrest reports, bond forms, and related documentation electronically.
This role will support the statewide onboarding, training, and help desk operations for police departments and criminal justice agencies adopting the system.
Role Summary
We are seeking an experienced Application Support Analyst / Help Desk Analyst to provide technical support, training, and onboarding assistance for CJIS electronic workflow users.
The ideal candidate will work closely with law enforcement agencies, IT teams, and vendors to ensure smooth adoption, issue resolution, and system usability.
Key Responsibilities
1. Help Desk & Technical Support
2. Training & User Enablement
3. Onboarding & Change Management
4. Stakeholder Collaboration
5. System Integration & Support
6. Reporting & Documentation
  • Provide weekly status reports (progress, risks, issues)
  • Maintain onboarding documentation and training records
  • Support integration with Records Management Systems (RMS)
  • Assist in rollout of CJIS enhancements such as:
    • Electronic arrest workflows
    • Clean Slate processing
    • Early Arrest Notifications
  • Participate in demos, pilots, and system upgrades
  • Act as liaison between:
    • CJIS Program Team
    • Law enforcement agencies
    • RMS vendors (NexGen, ProPhoenix, etc.)
  • Capture feedback and recommend system/process improvements
  • Lead onboarding for municipal police departments and agencies
  • Conduct:
    • Kickoff meetings
    • User Impact Assessments (UIA)
    • Rehearsal of Concept (ROC) sessions
  • Guide agencies in aligning with statewide electronic workflow standards
  • Ensure readiness before go-live
  • Deliver remote, onsite, and hybrid training sessions
  • Support train-the-trainer programs for law enforcement agencies
  • Create and maintain training materials, guides, and documentation
  • Assist users in adopting new workflows and system features
  • Provide L1/L2 support via phone, email, and ticketing systems
  • Troubleshoot, analyze, and resolve user issues or escalate when required
  • Maintain detailed ticket documentation and case notes
  • Ensure SLA compliance with timely triage and escalation
  • Develop and maintain knowledge base articles and SOPs
  • Collaborate with internal IT teams for issue resolution
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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