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Job Posting Information
Posting Number
PG195110SP
Internal Recruitment
Yes
Working Title
Administrative Support Specialist for the College of Education
Anticipated Hiring Range
$48,000 - $51,500
Work Schedule
Monday - Friday, 8:00 am - 5:00 pm
Job Location
Raleigh, NC
Department
College Of Education
About the Department
About the NC State College of Education As one of the nation's top-ranked colleges of education, NC State's College of Education leads the way in North Carolina in preparing extraordinary educators, conducting transformational research, and engaging communities where they are to improve the educational outcomes of all learners and advance the greater good. The college's faculty are widely-recognized thought leaders who use their research to transform the practice of teaching, learning, and leading. They have particular strengths in improving technology-enhanced learning and teaching; fostering community-based learning and PK-16 partnerships; and innovating leadership and workforce development, educational policy, and evaluation. About two-thirds of the faculty are grant active. They are engaged in over 225 active projects totaling $151 million, making them the most productive in terms of research activity compared with other colleges of education in North Carolina and among the Top 5% in the nation. In FY24, the college's research expenditures exceeded $20 million.
The college has over 1,600 students studying across five graduate certificates, seven undergraduate majors, two undergraduate minors, 13 master's degrees, three Ph.D., and two Ed.D. programs housed in three academic departments: Educational Leadership, Policy, and Human Development; Science, Technology, Engineering, and Mathematics Education; and Teacher Education and Learning Sciences, with approximately 130 tenure-track and professional-track faculty, 110 support and professional staff, and about 160 graduate and teaching assistants. The College of Education is also home to the Belk Center for Community College Leadership and Research, the Friday Institute for Educational Innovation, and Elevate, NC State's inclusive postsecondary education program for students with intellectual and developmental disabilities.
The college has over 18,000 living alumni, with over 6,000 working in public schools in every county in North Carolina. Those who are teachers rate among the highest in effectiveness on surveys of school employers in North Carolina.
NC State promotes an integrated approach to problem solving that transforms lives and provides leadership for social, economic, and technological development across North Carolina and around the world. NC State's land grant mission of teaching, research and service is dedicated to the service of North Carolina and its people. Applicants are encouraged to review the institution's mission, vision and strategic plan, and consider how their background, interest and experience would enable them to support the university.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone.
What we offer:

• Medical, Dental, and Vision
  
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
  
• And so much more!
  
  

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
This position serves as a key member of the College of Education Dean's Office administrative operations team and provides administrative, operational, and programmatic support to college leadership. The position supports the Assistant Dean for Professional Education and Accreditation, the Associate Dean of Research and Innovation, and the Assistant Dean for Operations through the coordination of complex administrative functions, operational processes, communications, scheduling, facilities coordination, document management, records administration, and special projects that support the strategic and day-to-day operations of the college. The position requires the ability to independently manage and prioritize multiple responsibilities in a fast-paced environment while exercising sound judgment, professionalism, discretion, and strong problem-solving skills. The individual serves as a central point of contact for faculty, staff, students, university partners, and external stakeholders and must effectively interpret and communicate university procedures, and Policies, Regulations, and Rules (PRRs). As part of the Dean's Office administrative team, this position participates in a rotating on-site coverage schedule with other Administrative Associates and plays a critical role in fostering a welcoming, responsive, customer-focused, and professional office environment. Responsibilities include greeting visitors, responding to complex inquiries, managing communications, and ensuring high-quality administrative support and operational coordination across the college.
Key Responsibilities

Executive and Administrative Support for CED Leadership

• Provide direct, high-level administrative support to the Assistant Dean, including complex calendar management, prioritizing the Assistant Dean's time and commitments, and scheduling internal and external meetings efficiently.
• Manage and coordinate the Assistant Dean's travel arrangements including pre-travel planning, travel authorizations, and reimbursements.
• Serve as an administrative liaison between the Assistant Dean and external stakeholders in professional education, accreditation partners, university leadership, and across the college academic and administrative units by exercising discretion, professionalism, advanced organizational and communication skills.
• Coordinate, plan, and support special events, meetings, trainings, accreditation activities, and initiatives hosted by the Assistant Dean for Professional Education and Accreditation.
• Compile, research, reconcile, and organize information, data, and supporting documentation for reports, presentations, accreditation materials, and operational initiatives.
• Draft, edit, proofread, and manage correspondence, reports, presentations, meeting agendas, minutes, and other complex written materials requiring attention to detail, accuracy, formatting, and confidentiality.
• Coordinate meeting logistics including scheduling, room reservations, technology needs, catering, materials preparation, and communication with participants.
• Maintain and organize records, files, and operational documentation in compliance with university procedures and records management practices.
• Monitor and assist with operational follow-up items, deadlines, and workflow coordination related to accreditation and professional education initiatives.
• Support institutional and program accreditation efforts through coordination of materials, maintenance of records, scheduling, and assistance with reporting and compliance processes.
• Provide backup administrative support for field experience and licensure functions, including responding to student and K-12 school inquiries, assisting with records management, and supporting operational continuity.
  

Administrative and Operational Support for College Leadership

• Co-manage college office day-to-day operations including shipping and receiving, managing departmental mail, and maintaining college break room/cafe.
• Coordinate and support special events, projects, operational initiatives, and administrative functions for the Associate Dean for Research and Innovation and Assistant Dean for Operations.
• Provide advanced administrative and operational support for college-wide initiatives, operational planning efforts, and strategic projects.
• Assist with administrative, operational, and research-related projects involving data collection, information management, reporting, and coordination across multiple stakeholders.
• Independently resolve routine and non-routine administrative and operational issues using university policies, procedures, and established practices while escalating complex matters as appropriate.
• Interpret and communicate college and university operational procedures, processes, and administrative requirements to faculty, staff, students, and external partners.
• Serve as a resource to faculty and staff regarding administrative procedures, scheduling processes, operational workflows, and Dean's Office practices.
• Coordinate and support operational activities requiring collaboration with other college and university units to ensure efficient workflow, communication, and service delivery.
• Perform additional duties and special projects as assigned to support evolving operational and strategic needs of the college.
• Provide administrative support related to college-level searches, as needed, including interview scheduling, travel arrangements, meeting coordination, and candidate communications.
• Provide backup administrative support to the Dean's Office, including calendar coordination, event logistics, communications, and operational support during peak periods or staff absences.
• Provide operational and administrative support for college-level programs and initiatives, including travel support, mentor funding coordination, student awards, and special projects.
  

Office Operations, Facilities, and Resource Coordination

• Coordinate and manage ordering, inventory, tracking, and distribution of college and Office of Professional Education office supplies, instructional materials, recruitment materials, and operational resources to support efficient daily operations.
• Monitor office operational needs and proactively identify opportunities to improve administrative processes, workflow efficiency, customer service, and office functionality.
• Oversee scheduling, coordination, and utilization of college facilities and multiple shared spaces, including CTI conference rooms and meeting areas, ensuring efficient space usage and support for meetings, events, trainings, and programming.
• Coordinate room scheduling logistics, technology requests, event support needs, and communication related to facility usage and operational activities.
• Manage reservation, scheduling, and coordination of shared college resources, including vehicle transportation and other operational resources, ensuring compliance with university policies and appropriate resource allocation.
• Maintain operational records, scheduling systems, calendars, and tracking documentation related to facilities, shared resources, and administrative operations.
• Utilize university systems, office technologies, databases, scheduling platforms, and software applications to manage records and inventory, communications, reporting, and operational processes efficiently.
• Assist in maintaining a professional, organized, welcoming, and customer-focused office environment that supports the mission and operations of the College of Education.
  

Customer Service, Communication, and Dean's Office Support

• Serve as part of the Dean's Office front-facing administrative support team and provide high-level customer service to faculty, staff, students, visitors, and external stakeholders.
• Respond to in-person, phone, and electronic inquiries by interpreting policies, procedures, and operational information and directing individuals to appropriate resources when necessary for resolution.
• Exercise professionalism, discretion, and sound judgment when handling sensitive, confidential, or complex communications and situations.
• Support front office coverage and operational continuity through participation in a rotating administrative support schedule.
• Facilitate effective communication and coordination between leadership, faculty, staff, students, and external partners.
• Assist with onboarding logistics, office coordination activities, administrative communications, and other operational support functions as assigned.

This position is open for current NC State Employees only, permanent or temporary.
Other Responsibilities

• Perform additional office and operational duties as assigned by the Dean's Suite

Qualifications
Minimum Experience/Education
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Preferred Qualifications

• Experience working within university administrative operations and navigating complex organizational structures and processes.
• Proficiency utilizing NC State administrative systems, including MyPack Portal, PeopleSoft HR, Financials, and Student Information Systems.
• Experience coordinating accreditation activities, compliance-related processes, or large-scale administrative initiatives within higher education.
• Experience managing complex scheduling, event coordination, records management, and operational projects involving multiple stakeholders.
• Demonstrated ability to utilize technology and enterprise systems to support administrative efficiency, reporting, resource coordination, and information management.

Required License or Certification
N/A