$58K - $76K/yr
The purpose of this position is to provide leadership and support across all customer service functions, ensuring alignment with NTTA's Mission:Forward values. Key responsibilities include monitoring ...
Ntta
60 Ntta Jobs Hiring Near You
$58K - $76K/yr
The purpose of this position is to provide leadership and support across all customer service functions, ensuring alignment with NTTA's Mission:Forward values. Key responsibilities include monitoring ...
$58K - $76K/yr
This role supervises and coaches' staff, monitors performance metrics, manages scheduling and workload distribution, and resolves escalated customer issues while promoting NTTA's Mission: Forward ...
$58K - $76K/yr
This role supervises and coaches' staff, monitors performance metrics, manages scheduling and workload distribution, and resolves escalated customer issues while promoting NTTA's Mission: Forward ...
Lane Systems Lead
$73K - $96K/yr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Lane Systems Lead
$73K - $96K/yr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
$134K - $176K/yr
The Assistant Director ensures the effective planning, execution, and delivery of IT services and projects, aligning with the NTTA's strategic goals. This position assists the Director of Information ...
$134K - $176K/yr
The Assistant Director ensures the effective planning, execution, and delivery of IT services and projects, aligning with the NTTA's strategic goals. This position assists the Director of Information ...
$21.50/hr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
$21.50/hr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Director of Project Delivery
Plano, TX · On-site
$209 - $282/hr
NTTA is seeking an accomplished and collaborative executive who can lead major infrastructure initiatives, manage highly skilled professionals, and deliver projects that support one of the fastest ...
Director of Project Delivery
Plano, TX · On-site
$209 - $282/hr
NTTA is seeking an accomplished and collaborative executive who can lead major infrastructure initiatives, manage highly skilled professionals, and deliver projects that support one of the fastest ...
$85K - $112K/yr
Project management, construction accounting/analysis or fund accounting experience NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual ...
$85K - $112K/yr
Project management, construction accounting/analysis or fund accounting experience NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual ...
$13 - $17/hr
Familiarity with office supply management and vendor coordination NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation ...
$13 - $17/hr
Familiarity with office supply management and vendor coordination NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation ...
$97K - $128K/yr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
$97K - $128K/yr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Licensed as Professional Engineer (PE) in Texas NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age ...
Licensed as Professional Engineer (PE) in Texas NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age ...
Public Safety Dispatcher
Plano, TX · On-site
$22.50/hr
NTTA is dedicated to continuing its legacy as a leader in tolling. ***$2,000 Retention Bonus*** Applicants are required to be eligible to lawfully work in the United States immediately. This position ...
Quick apply
Public Safety Dispatcher
Plano, TX · On-site
$22.50/hr
NTTA is dedicated to continuing its legacy as a leader in tolling. ***$2,000 Retention Bonus*** Applicants are required to be eligible to lawfully work in the United States immediately. This position ...
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Director of Project Delivery
Plano, TX · On-site
$208.62 - $281.64/hr
NTTA is seeking an accomplished and collaborative executive who can lead major infrastructure initiatives, manage highly skilled professionals, and deliver projects that support one of the fastest ...
Director of Project Delivery
Plano, TX · On-site
$208.62 - $281.64/hr
NTTA is seeking an accomplished and collaborative executive who can lead major infrastructure initiatives, manage highly skilled professionals, and deliver projects that support one of the fastest ...
Sr. Procurement Specialist II
Plano, TX · On-site
This position is responsible for providing professional acquisition of supplies, services, and equipment, in the required quantity and quality for the NTTA. It is the responsibility of this position ...
Sr. Procurement Specialist II
Plano, TX · On-site
This position is responsible for providing professional acquisition of supplies, services, and equipment, in the required quantity and quality for the NTTA. It is the responsibility of this position ...
Laborer - Plano
$18/hr
Roadway Laborer The purpose of this position is to provide professional maintenance of NTTA's roadways, turf, and associated roadway components (guardrails, attenuators, storm drains, etc.) within ...
Laborer - Plano
$18/hr
Roadway Laborer The purpose of this position is to provide professional maintenance of NTTA's roadways, turf, and associated roadway components (guardrails, attenuators, storm drains, etc.) within ...
$20 - $26/hr
Bachelor's degrees preferred or equivalent work experience NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender ...
$20 - $26/hr
Bachelor's degrees preferred or equivalent work experience NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender ...
$47.75 - $65.75/hr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
$47.75 - $65.75/hr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Public Safety Dispatcher
Plano, TX · On-site
$22.50/hr
NTTA is dedicated to continuing its legacy as a leader in tolling. ***$2,000 Retention Bonus*** Applicants are required to be eligible to lawfully work in the United States immediately. This position ...
Quick apply
Public Safety Dispatcher
Plano, TX · On-site
$22.50/hr
NTTA is dedicated to continuing its legacy as a leader in tolling. ***$2,000 Retention Bonus*** Applicants are required to be eligible to lawfully work in the United States immediately. This position ...
Sr. ITS Technician
$23.54 - $30.98/hr
Axis Certification or Equivalent in camera technology NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity ...
New
Sr. ITS Technician
$23.54 - $30.98/hr
Axis Certification or Equivalent in camera technology NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity ...
New
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Ntta Jobs Information
$58K - $76K/yr
Full-time
Re-posted 7 days ago
Job description
Job Description
The purpose of this position is to provide leadership and support across all customer service functions, ensuring alignment with NTTA's Mission:Forward values. Key responsibilities include monitoring team performance, coaching individuals and groups, analyzing service trends, and assigning training as needed. The incumbent serves as the assigned supervisor to a team of 13 Customer Service Representatives (CSC IIs), spending the majority of their time in this supervisory role. They hold the authority to recommend disciplinary actions and terminations for those under their supervision. Additional duties include collaborating with HR on recruitment, conducting performance evaluations, managing workload distribution, and handling administrative tasks such as payroll and corrective actions. Flexibility is required to meet varying business needs and call volumes, including potential extended work hours and special projects. This role reports to designated supervisor. Assisting team members by handling escalated inquiries, override requests, helping team members through research and finding information to take care of customer needs. Other duties may include but not limited to assisting with Workforce Management, working with and managing vendor relationships, assisting other departments and groups. Coaching of best practices to team members by identifying trends through data and observation of agent performance and behavior.
Starting Rate: $58,094/annually- $76,440/annually
Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.
Responsibilities:
- Manages customer service staff performance and quality by coaching CSSs and participating in customer call monitoring sessions
- Motivates team and ensures performance metrics are met
- Recommends and implements employee recognition programs
- Schedules tasks and projects
- Monitors quality and performance standards
- Review all internal and external customer contacts
- Reviews productivity by analyzing daily call reports, updates spreadsheets, and provides statistics to Contact Center staff and management
- Makes timely leadership decisions regarding staff issues and ensure consistent policy implementation
- Supports CSSs by conducting regular employee coaching sessions (both informal and formal); write and deliver performance appraisals
- Communicates information and departmental/team results by leading huddles, team meetings, and one-on-one meetings and fosters open communication by seeking and delivering 3600 feedbacks
- Resolves escalated customer issues and handle escalated customer calls
- Performs billing research to resolve customer inquiries
- Solicit feedback from customers and employees and recommend improvements in all internal and external processes
- Resolve internal and external customer issues; respond with urgency to customer calls and inquiries
- Ensure service level objectives are met
- Maintains individual employee records regarding attendance, performance, recognition, schedules, etc.
- Enters, organizes, and maintains critical data and reviews and verifies all deposits
- Ensures confidentiality of employee and customer records
- Quantify workforce shortages and adjust available staff accordingly
- Perform research for budget documents, compile data for computer entry and enter or oversee data entry
Qualifications:
Minimum:
- High School diploma or equivalent
- 1-3 years' experience
- Valid driver's license or ability to obtain Texas Class "C" driver's license within 30 days of hire
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.