$18.50/hr
Participate in team meetings to stay updated on NTTA policies and procedures to enhance communication strategies. * Adjust to daily changes in tasks and priorities with a flexible approach and goal ...
Ntta
60 Ntta Jobs Hiring Near You
$18.50/hr
Participate in team meetings to stay updated on NTTA policies and procedures to enhance communication strategies. * Adjust to daily changes in tasks and priorities with a flexible approach and goal ...
Roadside Safety Service Specialist - Plano
Plano, TX · On-site
$22/hr
Specialists accomplish these tasks by patrolling the NTTA roadways, responding to calls from the Safety Operations Center, monitoring equipment, maintaining records, and completing related tasks.
Roadside Safety Service Specialist - Plano
Plano, TX · On-site
$22/hr
Specialists accomplish these tasks by patrolling the NTTA roadways, responding to calls from the Safety Operations Center, monitoring equipment, maintaining records, and completing related tasks.
ITS Technician
Lane, SC · On-site
$20.07 - $26.41/hr
The Intelligent Transportation Systems (ITS) Technician supports NTTA's Intelligent Transportation Systems by configuring and deploying/installing equipment, using applications for monitoring ...
ITS Technician
Lane, SC · On-site
$20.07 - $26.41/hr
The Intelligent Transportation Systems (ITS) Technician supports NTTA's Intelligent Transportation Systems by configuring and deploying/installing equipment, using applications for monitoring ...
$22/hr
Specialists accomplish these tasks by patrolling the NTTA roadways, responding to calls from the Safety Operations Center, monitoring equipment, maintaining records, and completing related tasks.
$22/hr
Specialists accomplish these tasks by patrolling the NTTA roadways, responding to calls from the Safety Operations Center, monitoring equipment, maintaining records, and completing related tasks.
Develop and execute NTTA's Data and AI roadmap, ensuring alignment with organizational priorities, business objectives, and technology strategies. * Drive the adoption and advancement of AI ...
Develop and execute NTTA's Data and AI roadmap, ensuring alignment with organizational priorities, business objectives, and technology strategies. * Drive the adoption and advancement of AI ...
The position combines strong analytical thinking, advanced SQL expertise, and business acumen to identify trends, solve operational challenges, and support data-driven decision-making throughout NTTA.
The position combines strong analytical thinking, advanced SQL expertise, and business acumen to identify trends, solve operational challenges, and support data-driven decision-making throughout NTTA.
$58K - $76K/yr
This role supervises and coaches' staff, monitors performance metrics, manages scheduling and workload distribution, and resolves escalated customer issues while promoting NTTA's Mission: Forward ...
$58K - $76K/yr
This role supervises and coaches' staff, monitors performance metrics, manages scheduling and workload distribution, and resolves escalated customer issues while promoting NTTA's Mission: Forward ...
$21.50/hr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
$21.50/hr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
$134K - $176K/yr
The Assistant Director ensures the effective planning, execution, and delivery of IT services and projects, aligning with the NTTA's strategic goals. This position assists the Director of Information ...
$134K - $176K/yr
The Assistant Director ensures the effective planning, execution, and delivery of IT services and projects, aligning with the NTTA's strategic goals. This position assists the Director of Information ...
Lane Systems Lead
Lane, SC · On-site
$73K - $96K/yr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Lane Systems Lead
Lane, SC · On-site
$73K - $96K/yr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
$29.69 - $39.07/hr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
$29.69 - $39.07/hr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Vendor Manager
San Jose, CA · On-site
Manages the relationships with NTTA business partners by monitoring, auditing, and measuring vendor work performance, implementing process improvements, resolving escalated calls, designing changes ...
New
Vendor Manager
San Jose, CA · On-site
Manages the relationships with NTTA business partners by monitoring, auditing, and measuring vendor work performance, implementing process improvements, resolving escalated calls, designing changes ...
New
$111K - $146K/yr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
$111K - $146K/yr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
$85K - $112K/yr
Project management, construction accounting/analysis or fund accounting experience NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual ...
$85K - $112K/yr
Project management, construction accounting/analysis or fund accounting experience NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual ...
$13 - $17/hr
Familiarity with office supply management and vendor coordination NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation ...
$13 - $17/hr
Familiarity with office supply management and vendor coordination NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation ...
... NTTA member to join our illustrious digital game design and development program. The successful candidate will teach undergraduate courses, mentor students, and contribute to the development of a ...
... NTTA member to join our illustrious digital game design and development program. The successful candidate will teach undergraduate courses, mentor students, and contribute to the development of a ...
$97K - $128K/yr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
$97K - $128K/yr
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
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Landscape Technician
Frisco, TX · On-site
$20/hr
This is a designated Essential Employee position as defined in the NTTA Employee Handbook. An essential employee is one whose attendance is required to maintain agency operations during an emergency ...
Quick apply
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Landscape Technician
Frisco, TX · On-site
$20/hr
This is a designated Essential Employee position as defined in the NTTA Employee Handbook. An essential employee is one whose attendance is required to maintain agency operations during an emergency ...
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Roadway Technician
Frisco, TX · On-site
$20/hr
The purpose of this position is to provide professional maintenance of NTTA's roadways, turf, and associated roadway components (guardrails, attenuators, storm drains, etc.) within the Agency ...
Quick apply
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Roadway Technician
Frisco, TX · On-site
$20/hr
The purpose of this position is to provide professional maintenance of NTTA's roadways, turf, and associated roadway components (guardrails, attenuators, storm drains, etc.) within the Agency ...
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Roadway Technician II
Frisco, TX · On-site
$22/hr
The purpose of this position is to provide professional maintenance of NTTA's roadways, turf, and associated roadway components (guardrails, attenuators, storm drains, etc.) within the Agency ...
Quick apply
Be Seen First
Roadway Technician II
Frisco, TX · On-site
$22/hr
The purpose of this position is to provide professional maintenance of NTTA's roadways, turf, and associated roadway components (guardrails, attenuators, storm drains, etc.) within the Agency ...
Ntta Jobs Information
Customer Resolution Specialist
On-site
$18.50/hr
Full-time
Re-posted 29 days ago
Job description
Job Description
The Customer Resolution Specialist provides a single point of contact resolution approach to provide exceptional customer support by ensuring inquiries and issues are resolved in a single interaction whenever possible. Duties include assisting customers with account-related concerns, providing effective solutions, processing payments, and handling toll tag fulfillment and inventory management. The position diagnoses issues quickly, offers accurate resolutions, and minimizes follow-ups which is key to enhancing customer satisfaction and creating a seamless service experience. The Customer Resolution Specialist (CRS) performs both front-line customer service and back-office support tasks, focusing on adaptability and goal achievement in a fast-paced environment.
Starting Rate: $18.50/hourly
Retention Bonus: $1,000
Applicants are required to be eligible to lawfully work in the Unites States immediately. This position is not available for H1-B visa sponsorship.
Responsibilities:
- Resolve customer inquiries in a single interaction via phone, email, chat, or other support channels.
- Make and receive calls to assist customers with their needs and provide effective solutions.
- Assist customers with account issues, including updates, troubleshooting, and resolution.
- Identify and address customer concerns proactively to prevent recurring issues.
- Utilize company tools, resources, and knowledge bases to provide fast and effective solutions.
- Work cross-functionally with internal teams (Call Center, Collections, Front Counter, IT) to resolve complex issues while maintaining a one-and-done mindset.
- Educate customers on best practices and self-service options to enhance their experience and reduce future issues.
- Apply strong problem-solving and critical-thinking skills while multitasking and work efficiently under pressure while assisting with case resolution, emails and calls.
- Participate in team meetings to stay updated on NTTA policies and procedures to enhance communication strategies.
- Adjust to daily changes in tasks and priorities with a flexible approach and goal-oriented mindset with a focus on delivering results.
Qualifications:
Minimum:
- High school diploma or equivalent.
- 1-3 years of experience in customer service and account support.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking skills.
- Ability to multitask and work efficiently under pressure.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Ability to quickly adapt to new systems, policies, and customer needs.
- Ability to type 30-35 words per minute.
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.