$49K/yr
The Vendor Management Liaison also works with multiple NTTA departments to coordinate multiple processes, projects and programs. Pay Range: Starting: $ 37,675/annually -Midpoint: $49,573 /annually ...
Ntta
60 Ntta Jobs Hiring Near You
$49K/yr
The Vendor Management Liaison also works with multiple NTTA departments to coordinate multiple processes, projects and programs. Pay Range: Starting: $ 37,675/annually -Midpoint: $49,573 /annually ...
$97K - $128K/yr
Ensures project adhere to NTTA Information Security Policy, and related security processes and procedures, and stays abreast of emerging security and privacy concerns to incorporate appropriate ...
$97K - $128K/yr
Ensures project adhere to NTTA Information Security Policy, and related security processes and procedures, and stays abreast of emerging security and privacy concerns to incorporate appropriate ...
$18.50/hr
The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist ...
$18.50/hr
The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist ...
Maintenance Tech II - Landscape
Frisco, TX · On-site
$22/hr
This is a designated Essential Employee position as defined in the NTTA Employee Handbook. An essential employee is one whose attendance is required to maintain agency operations during an emergency ...
Maintenance Tech II - Landscape
Frisco, TX · On-site
$22/hr
This is a designated Essential Employee position as defined in the NTTA Employee Handbook. An essential employee is one whose attendance is required to maintain agency operations during an emergency ...
Listing Title:Director of Project Delivery - North Texas Tollway Authority (NTTA)
Plano, TX · On-site
$208.62 - $281.64/hr
NTTA is seeking an accomplished and collaborative executive who can lead major infrastructure initiatives, manage highly skilled professionals, and deliver projects that support one of the fastest ...
Listing Title:Director of Project Delivery - North Texas Tollway Authority (NTTA)
Plano, TX · On-site
$208.62 - $281.64/hr
NTTA is seeking an accomplished and collaborative executive who can lead major infrastructure initiatives, manage highly skilled professionals, and deliver projects that support one of the fastest ...
Public Safety Dispatcher I
Lane, SC · On-site
$22.50/hr
... NTTA maintenance. Receives and processes 9-1-1 emergency phone calls, and non-emergency phone calls. Inputs and accesses sensitive information using automated law enforcement systems. Coordinates ...
Public Safety Dispatcher I
Lane, SC · On-site
$22.50/hr
... NTTA maintenance. Receives and processes 9-1-1 emergency phone calls, and non-emergency phone calls. Inputs and accesses sensitive information using automated law enforcement systems. Coordinates ...
The Maintenance Tech - Irrigation monitors and schedules the NTTA's computerized system-wide irrigation system to ensure proper irrigation schedules are implemented to provide adequate irrigation for ...
The Maintenance Tech - Irrigation monitors and schedules the NTTA's computerized system-wide irrigation system to ensure proper irrigation schedules are implemented to provide adequate irrigation for ...
The purpose of this position is to provide professional maintenance of NTTA's perishable landscape assets on an assigned Tollway. This is accomplished by removing litter/debris in landscape beds ...
The purpose of this position is to provide professional maintenance of NTTA's perishable landscape assets on an assigned Tollway. This is accomplished by removing litter/debris in landscape beds ...
$73K/yr
The GIS Analyst will provide support to the GIS team in the advancement of NTTA's enterprise Geographic Information System (GIS) across the organization. In support of the organization's goals, the ...
$73K/yr
The GIS Analyst will provide support to the GIS team in the advancement of NTTA's enterprise Geographic Information System (GIS) across the organization. In support of the organization's goals, the ...
Lead Maintenance Tech - Frisco (Night)
Frisco, TX · On-site
$25/hr
This is a safety-sensitive position as defined in the NTTA employee handbook. This is a designated Essential Employee position as defined in the NTTA Employee Handbook. An essential employee is one ...
Lead Maintenance Tech - Frisco (Night)
Frisco, TX · On-site
$25/hr
This is a safety-sensitive position as defined in the NTTA employee handbook. This is a designated Essential Employee position as defined in the NTTA Employee Handbook. An essential employee is one ...
$129K - $169K/yr
Mentor NTTA staff in learning ServiceNow and be a champion in developing NTTA staff to be long term functional resources. * Stay current with ServiceNow updates and new features, integrating them ...
$129K - $169K/yr
Mentor NTTA staff in learning ServiceNow and be a champion in developing NTTA staff to be long term functional resources. * Stay current with ServiceNow updates and new features, integrating them ...
$18.50/hr
The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist ...
$18.50/hr
The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist ...
Roadside Safety Service Specialist - Plano
Lane, SC · On-site
$22/hr
Specialists accomplish these tasks by patrolling the NTTA roadways, responding to calls from the Safety Operations Center, monitoring equipment, maintaining records, and completing related tasks.
Roadside Safety Service Specialist - Plano
Lane, SC · On-site
$22/hr
Specialists accomplish these tasks by patrolling the NTTA roadways, responding to calls from the Safety Operations Center, monitoring equipment, maintaining records, and completing related tasks.
Public Safety Dispatcher II
Lane, SC · On-site
$27/hr
... NTTA maintenance. Receives and processes 9-1-1 emergency phone calls, and non-emergency phone calls. Inputs and accesses sensitive information using automated law enforcement systems. Coordinates ...
Public Safety Dispatcher II
Lane, SC · On-site
$27/hr
... NTTA maintenance. Receives and processes 9-1-1 emergency phone calls, and non-emergency phone calls. Inputs and accesses sensitive information using automated law enforcement systems. Coordinates ...
$18.50/hr
The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist ...
$18.50/hr
The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist ...
$18.50/hr
Participate in team meetings to stay updated on NTTA policies and procedures to enhance communication strategies. * Adjust to daily changes in tasks and priorities with a flexible approach and goal ...
$18.50/hr
Participate in team meetings to stay updated on NTTA policies and procedures to enhance communication strategies. * Adjust to daily changes in tasks and priorities with a flexible approach and goal ...
ITS Technician
$20.07 - $26.41/hr
The Intelligent Transportation Systems (ITS) Technician supports NTTA's Intelligent Transportation Systems by configuring and deploying/installing equipment, using applications for monitoring ...
ITS Technician
$20.07 - $26.41/hr
The Intelligent Transportation Systems (ITS) Technician supports NTTA's Intelligent Transportation Systems by configuring and deploying/installing equipment, using applications for monitoring ...
Roadside Safety Service Specialist - Plano
Lane, SC · On-site
$22/hr
Specialists accomplish these tasks by patrolling the NTTA roadways, responding to calls from the Safety Operations Center, monitoring equipment, maintaining records, and completing related tasks.
Roadside Safety Service Specialist - Plano
Lane, SC · On-site
$22/hr
Specialists accomplish these tasks by patrolling the NTTA roadways, responding to calls from the Safety Operations Center, monitoring equipment, maintaining records, and completing related tasks.
$73K/yr
This position is responsible for providing professional acquisition of supplies, services, and equipment, in the required quantity and quality for the NTTA. It is the responsibility of this position ...
$73K/yr
This position is responsible for providing professional acquisition of supplies, services, and equipment, in the required quantity and quality for the NTTA. It is the responsibility of this position ...
$18.50/hr
The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist ...
$18.50/hr
The position will also participate in meetings with the customer service team to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist ...
Ntta Jobs Information
$49K/yr
Full-time
Re-posted 12 hours ago
Job description
Job Description
The Vendor Management Liaison works with Call Center, Collections, Skip Trace and other operational vendors. The individual in this position drives projects, programs, and vendors by leveragingdatato monitor andimprove performance. The position designs and prepares reports and metrics used to measure, monitor and improve vendor programs and projects. They ensure that data is collected and evaluated to optimize quality and efficiency of their assigned areas. The Vendor Management Liaison also works with multiple NTTA departments to coordinate multiple processes, projects and programs.
Pay Range: Starting: $37,675/annually-Midpoint: $49,573/annually
Retention Bonus $1000.00
Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.Responsibilities:
- Ensures that internal and external partners are adhering to agreed-upon responsibilities and timelines. Manages call center, collections, print and other vendor performance and quality by coaching and monitoring to relevant KPIs. Escalates to a supervisor if line-level management does not resolve the performance issue.
- Audits vendor compliance with contract terms and NTTA business rules by reviewing call recordings, quality metrics, on-time performance and other performance information. Reports audit results to both the vendor and NTTA,identifies issues and recommends solutions. Follows up according to the defined audit timelines to ensure that the vendor takes action to resolve issues identified by audits.
- Investigates and resolves issues by responding to escalated inquiries, and data discrepancies in TRIPS, Verint, Cisco, Power BI and other reporting systems.
- Works closely with their supervisor and/or the appropriate system owner to identify the cause of data discrepancies, update requirements (if necessary) and test updated reporting to ensure that discrepancies are resolved.
- Reviews both summary and detail reports to extract actionable information and track performance.Escalates report findings as necessary.
- Identifies trends and patterns in data and leverages that information to build recommendations for changes in vendor management process including shifting workload from 1 vendor to another.
- Enhances existing reports or designs new reports as necessary for improved measurement and tracking. May partner with other departments in the design and development of new reports.
- Manages vendors, projects and programs by monitoring progress, ensuring compliance, and facilitating regular meetings and driving desired outcomes.
- Responsible for managing vendor performance in a wide range of functions which may include identifying owners of out-of-state vehicles, skip tracing, collections, call center services, customer communication and others as assigned.
- Regularly updates stakeholders on project progress, milestones, and potential roadblocks. Facilitates vendor meetings, fostering open dialogue and delivering 360-degree feedback.
Qualifications:
Minimum:
- 6 months/1-year advanced training or education beyond a high school diploma.
- 2-3 years' experience.
- Basic MS Excel experience, such as entering and sorting data.
- Valid driver's license.
Preferred:
- Bachelor's degree or equivalent experience.
- Advanced MS Excel experience such as creating formulas, pivot tables, lookups, data indexing.
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.