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Title: Domestic Mail Support Analyst

Location: San Juan, PR

Security Clearance: Moderate Background Investigation (MBI)

Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent.

Travel: Travel may be required.

Level: ISA I-D

About KACE

KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges.

At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day.

This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security and performance.

We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered.

At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.

The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary

The Domestic Mail Support Analyst (DSA) will provide task-specific support to ensure nonmailable matter related to hazardous, restricted, or perishable items from entering the mail stream in support of the criminal, civil, and administrative functions of the United States Postal Inspection Service.

Essential Functions and Responsibilities

Included, but not limited to: Under the supervision of a team leader or postal inspector, the DSA will observe mail in USPS facilities and identify mail for examination. The ISA may isolate the mail to an area for inspection, consistent with the local protocols and USPIS policies. The ISA will consult with the team leader or postal inspector to determine next steps as warranted. The DSA will be responsible for researching any information gleaned from the parcel utilizing public, non-public, and USPS databases. The DSA will be responsible for assisting the postal inspector in obtaining any further documentation as required. It will be the responsibility of the DSA to locate any related parcels. If a related parcel cannot be located, proper notifications will be made and documented accordingly. The DSA will participate in the set up and breakdown of equipment in the work area associated related to these activities. The DSA will perform manual and analytical tasks supportive of identifying and removing potential nonmailable matter, including data entry. In addition, the DSA will review and analyze business records to ensure the safety of the mail stream. The DSA will support interdiction process activities related to the recording and tracking of mail throughout the process, data entry and other activities related to the process.

Minimum Qualifications & Skills

A bachelor’s degree from an accredited college or university and a minimum of five years’ conducting similar activities is desired. Significant experience may be substituted for the education requirement.

General knowledge of the United States Postal Service regulations. General knowledge of federal statutes. Prior experience identifying Hazardous, Restricted, or Perishable Mail. Knowledge of collecting and documenting material which may be used in administrative, civil, or criminal proceedings. Ability to communicate orally and in writing sufficient to express thoughts and ideas to a variety of audiences. Proficiency with Microsoft Office applications, computer and internet functions. Proficiency conducting research on the internet and commercial as well as public databases. Demonstrated ability to work with minimal direct supervision. Experience supporting the preparation of a final administrative, civil, or criminal proceedings work product. Ability to travel to other postal facilities for related/connected activities. Ability to read and write English.

Desired, but not required: Familiarity with USPS Plant & Distribution Center Operations and USPS Databases. Demonstrated knowledge of utilizing open-source intelligence. Familiarity of USPS’s Domestic Mail Manual and Publication 52.

Clearance

Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements/Background Investigation Requirements

Must be a U.S Citizen or Legal Permanent Resident. Favorable credit check for all cleared positions Successfully passing a background investigation including drug screening. Residency requirement - 3 consecutive years in the last 5 years.

Physical Requirements/Working Conditions

Individuals must be physically able to perform efficiently the duties of the position, which require arduous exertion involving prolonged standing, walking, bending and reaching, climbing ladders, and may involve the handling of heavy containers of mail and parcels weighing up to 70 pounds.

The KACE Company does have a drug testing program. KACE reserves the right, to the extent permitted by applicable law, to require any employees and applicants to submit to tests by a person or agency designated by the company, at the company’s expense. Such examinations or tests may include but are not necessarily limited to urine, saliva, or other tests for evidence of the presence of alcohol and/or illegal drugs in the body at various intervals.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at www.kacecompany.com

KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@kacecompany.com.

At KACE, we leverage data-powered insights to develop novel strategies and technology-enabled solutions that accelerate mission success.

Know Your Rights Qualified individuals with a disability have the right to request reasonable accommodation.

If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) sending an e-mail to HRSupport@KACEcompany.com; (2) informing us regarding the nature of your request and (3) providing your contact information.

Please do not direct any other general employment-related questions to this email and/or phone number.

Only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.