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60 Modsquad Tier 1 Support Agent Jobs Hiring Near You

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

General Tier 1 Support (about 20%): Password resets, software installs, printer and peripheral ... Apply the full WEBIT security baseline: directory join, RMM agent, endpoint protection, application ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

General Tier 1 Support (about 20%): Password resets, software installs, printer and peripheral ... Apply the full WEBIT security baseline: directory join, RMM agent, endpoint protection, application ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

General Tier 1 Support (about 20%): Password resets, software installs, printer and peripheral ... Apply the full WEBIT security baseline: directory join, RMM agent, endpoint protection, application ...

Prosum

Tier 1 Application Support

Glendale, CA · On-site

Provide Tier One support for several applications * These include web-based and internally customized solutions * Required to assess the issue, resolve common problems and/or document the issue for ...

Silotech Group

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.75 - $18/hr

Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team supporting the Air Force's Joint Cyber Command and Control (JCC2) program. This on-site role is essential to our ...

OSCAR Pro

Tier 1 Technical Support Analyst

Whitby, ON · Remote

Who we need Reporting to the Team Lead, we are seeking a Tier 1 Technical Support Analyst who is motivated by the opportunity to make a meaningful contribution to healthcare technology. You will ...

Global Enterprise Services, LLC

GSOC Tier 1 Analyst

MD · On-site

$60K - $75K/yr

Tier 1 Support is "Mission Essential", 24x7 support * Operates in the Government Security ... Operations Center (GSOC) * Track and assist aircraft in flight with communications issues * Use ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

You will work closely with Tier 1 support staff, system administrators, and other IT teams to ensure timely and effective incident resolution. Your role requires in-depth technical knowledge, strong ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

You will work closely with Tier 1 support staff, system administrators, and other IT teams to ensure timely and effective incident resolution. Your role requires in-depth technical knowledge, strong ...

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Infographic showing various Tier 1 Support Agent job openings at Modsquad in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% Remote job distribution.

Bilingual Tier 1 Tech Support Technician (English & Spanish)

John Staurulakis (jsitel.com)

Remote

$38K - $48K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Bilingual Tier 1 Tech Support Technician (English & Spanish)
Department: Broadband - Network Engineering Services
Employment Type: Full Time
Location: Remote
Reporting To: Jeff Crowe
Description
JSI invites you to join our team as abilingual Tier 1 Tech Support Technician on our Contact Center team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization.
Position Overview:
As a bilingual Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers' peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.
Responsibilities
  • Provide essential Tier 1 support to customers in a professional and customary manner.
  • Answer inbound tech support calls and make outbound calls to customers as needed.
  • Thoroughly troubleshoot, investigate, and resolve customers' peripheral related problems.
  • Keep detailed notes of all work performed on customers' peripherals.
  • Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
  • Maintain 90% QA (quality assurance) ratings.
  • Work on other ongoing and short-term projects as outlined by management.

Qualifications
Required Qualifications:
  • High school diploma or equivalent.
  • Fluency in English and Spanish required.
  • Excellent communication, both verbal and written.
  • Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  • Willingness to solve complicated problems and see projects through to completion.

Preferred Qualifications:
  • 1+ years of experience in a technical support role.
  • 1+ years of experience in a contact center environment handling high volume of calls.

Physical Requirements/Working Conditions:
  • Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
  • Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.

Benefits and Compensation
  • Competitive salary + performance-based bonuses.
  • Comprehensive benefits package (medical, dental, vision, 401(k)).
  • Generous PTO and travel support.
  • Ongoing professional development and educational opportunities.

Apply