Tier 1 / 2 Support Specialist - Hybrid Fayetteville, GA (Hybrid schedule available, minimum 1 day in office based in Griffin, GA) Full Benefits & Medical No matter what stage of your career, Impact ...
60 Modsquad Tier 1 Support Agent Jobs Hiring Near You
Tier 1 / 2 Support Specialist - Hybrid Fayetteville, GA (Hybrid schedule available, minimum 1 day in office based in Griffin, GA) Full Benefits & Medical No matter what stage of your career, Impact ...
Tier 1 Support Technician
Wilmington, NC · On-site
$35K - $40K/yr
Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians ... One location
Tier 1 Support Technician
Wilmington, NC · On-site
$35K - $40K/yr
Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians ... One location
We're currently hiring for a Tier 1 Support Analyst -- someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening ...
We're currently hiring for a Tier 1 Support Analyst -- someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening ...
Tier 1 Support Technician
Wilmington, NC · On-site +1
$35K - $40K/yr
Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians ... One location
Tier 1 Support Technician
Wilmington, NC · On-site +1
$35K - $40K/yr
Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians ... One location
Tier 1 Support Technician
$22 - $30.25/hr
Position Summary The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role ...
Tier 1 Support Technician
$22 - $30.25/hr
Position Summary The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role ...
Tier 1 Support Specialist
Winter Park, FL · On-site
Tier 1 Support Specialists provide the first level of technical support to students that are encountering a variety of technical-related issues as they use their computers, the online platform, and ...
Tier 1 Support Specialist
Winter Park, FL · On-site
Tier 1 Support Specialists provide the first level of technical support to students that are encountering a variety of technical-related issues as they use their computers, the online platform, and ...
Our Tier 1 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary. Our ...
Our Tier 1 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary. Our ...
Help Desk Specialist I - Tier 1 Support
Orlando, FL · On-site
$45K - $47K/yr
Help Desk Specialist I (Tier 1 Agent - External) Background Investigation Ashburn, VA / Orlando, FL ... Join a collaborative technical support team providing frontline assistance to external users ...
Quick apply
Help Desk Specialist I - Tier 1 Support
Orlando, FL · On-site
$45K - $47K/yr
Help Desk Specialist I (Tier 1 Agent - External) Background Investigation Ashburn, VA / Orlando, FL ... Join a collaborative technical support team providing frontline assistance to external users ...
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Tier 1 Support Technician
Bethlehem, PA · On-site
$21/hr
Contributes to support team effort by accomplishing related results as needed. * Identifies problem ... Pay is one of the Total Rewards that we provide to compensate and recognize employees for their ...
Quick apply
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Tier 1 Support Technician
Bethlehem, PA · On-site
$21/hr
Contributes to support team effort by accomplishing related results as needed. * Identifies problem ... Pay is one of the Total Rewards that we provide to compensate and recognize employees for their ...
Be Seen First
Tier 1 Support Technician
Bethlehem, PA · On-site
$21/hr
Contributes to support team effort by accomplishing related results as needed. * Identifies problem ... Pay is one of the Total Rewards that we provide to compensate and recognize employees for their ...
Quick apply
Be Seen First
Tier 1 Support Technician
Bethlehem, PA · On-site
$21/hr
Contributes to support team effort by accomplishing related results as needed. * Identifies problem ... Pay is one of the Total Rewards that we provide to compensate and recognize employees for their ...
Technical Product Support Agent
San Diego, CA · On-site
$21 - $22.50/hr
As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 ...
Technical Product Support Agent
San Diego, CA · On-site
$21 - $22.50/hr
As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 ...
Technical Product Support Agent
San Diego, CA · On-site +1
$21 - $22.50/hr
As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 ...
Technical Product Support Agent
San Diego, CA · On-site +1
$21 - $22.50/hr
As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 ...
Tier 1 Support Desk Technician
Nashville, TN · On-site
$18 - $25/hr
Tier 1 Support Desk Technician DCR is seeking a customer-focused Tier 1 Service Desk Specialist to join our support team. As the primary point of contact for incoming technical support calls, you ...
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Tier 1 Support Desk Technician
Nashville, TN · On-site
$18 - $25/hr
Tier 1 Support Desk Technician DCR is seeking a customer-focused Tier 1 Service Desk Specialist to join our support team. As the primary point of contact for incoming technical support calls, you ...
Tier 1 Support Desk Technician
Nashville, TN · On-site
$18 - $25/hr
Tier 1 Support Desk Technician DCR is seeking a customer-focused Tier 1 Service Desk Specialist to join our support team. As the primary point of contact for incoming technical support calls, you ...
Quick apply
Tier 1 Support Desk Technician
Nashville, TN · On-site
$18 - $25/hr
Tier 1 Support Desk Technician DCR is seeking a customer-focused Tier 1 Service Desk Specialist to join our support team. As the primary point of contact for incoming technical support calls, you ...
Shadow Tier 1 support staff to learn end-to-end workflows in ServiceNow and Zendesk * Assist with ticket intake, categorization, and status updates in both systems * Follow documented runbooks and ...
Shadow Tier 1 support staff to learn end-to-end workflows in ServiceNow and Zendesk * Assist with ticket intake, categorization, and status updates in both systems * Follow documented runbooks and ...
Technical Support Specialist
Atlanta, GA · Remote
$55K - $70K/yr
You will act the human counterpart to MacStadium's new Tier 1 AI agent. The AI handles first-touch ... Every support ticket has a clear owner, priority, and next action. While the AI agent will deliver ...
Quick apply
Technical Support Specialist
Atlanta, GA · Remote
$55K - $70K/yr
You will act the human counterpart to MacStadium's new Tier 1 AI agent. The AI handles first-touch ... Every support ticket has a clear owner, priority, and next action. While the AI agent will deliver ...
Tier 1 Support (US-Hybrid)
Tampa, FL · On-site
$35K/yr
Job Overview We're seeking a Tier 1 Support Specialist to provide responsive, high-quality customer support. In this role, you'll handle incoming support tickets, calls, and chats from customers ...
Tier 1 Support (US-Hybrid)
Tampa, FL · On-site
$35K/yr
Job Overview We're seeking a Tier 1 Support Specialist to provide responsive, high-quality customer support. In this role, you'll handle incoming support tickets, calls, and chats from customers ...
Tier 1 Support (US-Hybrid)
Tampa, FL · On-site
Job Overview Were seeking a Tier 1 Support Specialist to provide responsive, high-quality customer support. In this role, youll handle incoming support tickets, calls, and chats from customers ...
Quick apply
Tier 1 Support (US-Hybrid)
Tampa, FL · On-site
Job Overview Were seeking a Tier 1 Support Specialist to provide responsive, high-quality customer support. In this role, youll handle incoming support tickets, calls, and chats from customers ...
Technical Support Specialist
Atlanta, GA · On-site +1
$55K - $70K/yr
You will act the human counterpart to MacStadium's new Tier 1 AI agent. The AI handles first-touch ... Every support ticket has a clear owner, priority, and next action. While the AI agent will deliver ...
Technical Support Specialist
Atlanta, GA · On-site +1
$55K - $70K/yr
You will act the human counterpart to MacStadium's new Tier 1 AI agent. The AI handles first-touch ... Every support ticket has a clear owner, priority, and next action. While the AI agent will deliver ...
Job Overview We're seeking a Tier 1 Support Specialist to provide responsive, high-quality customer support. In this role, you'll handle incoming support tickets, calls, and chats from customers ...
Job Overview We're seeking a Tier 1 Support Specialist to provide responsive, high-quality customer support. In this role, you'll handle incoming support tickets, calls, and chats from customers ...
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Full-time
Re-posted 4 days ago
Job description
Tier 1 / 2 Support Specialist - Hybrid
Fayetteville, GA (Hybrid schedule available, minimum 1 day in office based in Griffin, GA)
Full Benefits & Medical
No matter what stage of your career, Impact Workforce Solutions can help you achieve your goals and realize your full potential. At IWS, teamwork is critical to our success, and we place a tremendous value on how we work together in our immediate teams, between our business units, and across our entire company.By delivering customized, strategic human capital solutions to our clients across a multitude of industries, we are recognized as the leader in the industry. With more than 2 decades in the industry, our commitment to improving the quality of life for people shows a genuine passion and caring spirit that helps not only our clients, but also our work-family to be successful.
We are currently looking for a Tier 1 Support Specialist to support the organization by providing technical support and troubleshooting assistance for hardware and software applications used at Impact Workforce Solutions. You will work closely with internal and external users to resolve technology issues and ensure the smooth operation of all software systems. You will assist in setting up internal users with devices and managing all assets.
Key Responsibilities:
Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.
Fayetteville, GA (Hybrid schedule available, minimum 1 day in office based in Griffin, GA)
Full Benefits & Medical
No matter what stage of your career, Impact Workforce Solutions can help you achieve your goals and realize your full potential. At IWS, teamwork is critical to our success, and we place a tremendous value on how we work together in our immediate teams, between our business units, and across our entire company.By delivering customized, strategic human capital solutions to our clients across a multitude of industries, we are recognized as the leader in the industry. With more than 2 decades in the industry, our commitment to improving the quality of life for people shows a genuine passion and caring spirit that helps not only our clients, but also our work-family to be successful.
We are currently looking for a Tier 1 Support Specialist to support the organization by providing technical support and troubleshooting assistance for hardware and software applications used at Impact Workforce Solutions. You will work closely with internal and external users to resolve technology issues and ensure the smooth operation of all software systems. You will assist in setting up internal users with devices and managing all assets.
Key Responsibilities:
- Provide technical support for all software applications and systems used. These systems include HRIS, ATS, VMS, and SMS platforms and our internal ticketing system, Jira.
- Respond to and manage support tickets and queries from staff related to software and hardware.
- Communicating with our 3rd party IT provider for managing laptops and PCs
- Deliver Tier 1 and Tier 2 support for approximately 50 users
- Track technology assets and licensing
- Set up new workstations, including configuring laptops, monitors, and related hardware.
- Troubleshoot and resolve software and hardware issues, including installation, updates, and performance problems.
- Maintain and update documentation for software and hardware setup procedures.
- Occasionally work with external vendors for troubleshooting and software-related issues or updates.
- Collaborate with team members to optimize software and hardware setups for improved productivity.
- Administrative experience in HRIS, Time & Labor Management systems, ATS, and/or VMS platforms (i.e. PrismHR, Avionte, UKG, Beeline, etc.)
- Familiarity with commonly used office software (Microsoft Office or other productivity tools) and hardware (laptops, monitors, docking stations, etc.).
- Strong knowledge of troubleshooting software issues and hardware setup.
- Experience setting up and configuring workstations for new employees.
- Good problem-solving skills and the ability to work independently.
- Excellent communication skills, both written and verbal.
- Associate's degree in computer science or related field/experience in lieu of degree
- At least 1 year's experience in IT support
- You have worked with some of the following at an administrative level: PrismHR, Avionte, Bullhorn, UKG, Workday, Dayforce, Oracle, Beeline, SimplifyVMS, SAP Fieldglass, or anything similar
Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.