20 Moderna Customer Service Representative Jobs Hiring Near You

The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team that is revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

Moderna is seeking a Salesforce Digital Platform Lead - CRM & Engagement Technology to lead the delivery and long-term evolution of Moderna's Customer Engagement Platform (CEP).

This is a high-impact Digital / IT leadership role responsible for leading a large-scale Salesforce-enabled transformation and owning the platform after go-live. You will drive platform delivery, data ownership, governance, integrations, and ongoing operations across a modern customer engagement ecosystem.

The platform supports Commercial, Medical, Customer Service, Marketing, and Scientific Communications teams, enabling scalable and compliant engagement with healthcare professionals, patients, and other stakeholders globally.

This role requires a leader who can operate across architecture, delivery, data, and operations, ensuring the platform is scalable, integrated, and built for long-term success.

Here's What You'll Do

Your key responsibilities will be

• Lead end-to-end delivery of the Customer Engagement Platform from design through go-live, stabilization, and transition to steady-state operations
• Own the Salesforce platform and broader engagement technology ecosystem, including CRM, service, marketing, and telephony capabilities, ensuring strong architecture, scalability, and long-term sustainability
• Establish and drive data ownership and governance for CEP data, ensuring quality, consistency, and alignment across CRM, SAP, MDM, and analytics platforms
• Define and execute the CRM platform roadmap, including automation, AI-enabled capabilities, and intelligent workflows within Salesforce
• Build governance models across platform architecture, DevOps, release management, data, integrations, and analytics
• Lead integration strategy and execution across Salesforce, telephony platforms, and enterprise systems, including SAP, MDM, middleware, and data platforms
• Own system integrator, vendor, and offshore delivery performance, ensuring accountability for quality, timelines, and outcomes
• Manage platform financials, including budgets, licensing, vendor spend, and cost optimization

Your Responsibilities Will Also Include

• Translate business priorities into scalable technology solutions, balancing user experience, compliance, cost, and long-term maintainability
• Establish and run the platform operating model post go-live, including production support, release management, and continuous improvement
• Enable omnichannel engagement across field, marketing, customer service, and medical workflows
• Partner with Data, SAP, MDM, Security, Privacy, Compliance, and business stakeholders to ensure alignment across systems and processes
• Drive analytics enablement by ensuring reliable data flows, reporting, and actionable insights
• Lead governance forums, roadmap discussions, and executive updates across business and technology stakeholders
• Foster a culture of ownership, accountability, and continuous improvement across internal teams and external partners
• The key Moderna Mindsets you'll need to succeed in the role:
• We behave like owners. You will own the platform end-to-end, from transformation through operations.
• We digitize everywhere possible. You will build scalable, integrated, and data-driven digital capabilities.
• We remove viscosity. You will simplify delivery and establish governance that enables speed with control.
• We obsess over learning. You will continuously evolve the platform by leveraging new capabilities and best practices.

Here's What You'll Need (Basic Qualifications)

• Bachelor's degree in Computer Science, Engineering, Business, or related field
• 10+ years of experience leading enterprise digital platforms, CRM programs, or customer engagement technologies
• Proven experience leading large-scale Salesforce implementations or platform transformations
• Strong experience across platform delivery, including architecture, integrations, data migration, and production support
• Experience with data governance, data quality, or customer data management
• Experience integrating CRM platforms with enterprise systems such as SAP, MDM, and data platforms
• Experience establishing governance across DevOps, release management, and platform operations
• Experience managing system integrators, vendors, and offshore delivery teams
• Experience managing budgets, vendor spend, and platform investments
• Strong communication and stakeholder management skills in complex, regulated environments

Here's What You'll Bring to the Table (Preferred Qualifications)

• Experience with Salesforce ecosystem platforms (CRM, Service, Marketing, Data, or related capabilities)
• Experience in life sciences, healthcare, or other regulated industries
• Experience integrating CRM platforms with SAP and enterprise data/MDM systems
• Experience supporting contact center or customer service platforms
• Experience enabling omnichannel customer engagement
• Experience supporting global platform rollouts
• Familiarity with automation or AI-enabled capabilities within CRM platforms
• Experience in vaccines, oncology, or specialty care is a plus

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work. That's why our benefits and well-being resources are designed to support you-at work, at home, and everywhere in between.

• Competitive healthcare, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments to help you plan for the future
• Location-specific perks and extras

The salary range for this role is $167,000.00 - $300,700.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Our Working Model

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

Moderna is a smoke-free, alcohol-free, and drug-free work environment.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Accommodations

We're focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com.

Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant's ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license. #LI-CK1

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