15 Moderna Customer Service Representative Jobs Hiring Near You

The Role

The candidate in this position will play a critical role in supporting Moderna's US Commercial Strategy. In this role, you will have a key role in the launch and fulfillment of Moderna's portfolio of respiratory vaccines and future pipeline products. In addition, you will support the US Account Management teams by assisting in managing the operational aspects of the country's largest providers of Health Care products and services.

In this role you will be responsible for leading the fulfillment of Moderna's products through national and regional Wholesalers and Distributors and select National Vaccination providers (national Retail Pharmacies, Integrated Delivery Networks, etc.). In addition, you will lead a team and engage with cross-functional teams to drive the evolution of business systems (EDI, Orders-To-Cash, etc.) and integration of systems with business partners (Wholesalers/Distributors, National Retail Pharmacies, Integrated Delivery Networks, US Government Entities, etc.). This role will also collaborate with internal teams to support Moderna's entire customer experience including customer facing platforms, call centers, and eCommerce integrations as well as the operational functions to support the full vaccine portfolio to strategic customers.

Here's What You'll Do

• Serve as the internal expert interfacing with Distribution Partners including 3PL providers; manage daily operations relating to data integrations across multiple platforms (EDI, BOOMI, etc.).

• Validate data sets (financials relating to pricing, invoicing, sales, product data relating to inventory and product profile), provide customer support and reporting from multiple systems and liaise with the Account Management Team.

• In working closely with the US Account Management Team and other internal colleagues, lead the delivery of Moderna's products to Wholesalers/Distributors and select national vaccination providers. This may include coordination of activities with a Third-Party Logistics Provider (3PL). Ensure that orders are received and processed, delivery timelines are met, inventory targets are achieved, and all activities are coordinated with multiple internal and external stakeholders.

• Provide oversight of all aspects of the order fulfillment process for Commercial customers, including but not limited to order entry, order tracking, shipping confirmations, and resolutions of customer service issues. Provide visibility of issues and resolutions to internal stakeholders including platform or process enhancements to address root issue causes

• Support internal and external partners in the development of digital capabilities for new and existing platforms; responsible for leading teams in managing and supporting the implementation of improvements to the order management process to increase efficiencies and maximize customer experience.

• Work closely with Directors, Account Management, Supply Chain, Finance, and Field Medical Teams to ensure defined Customer service level is met or exceeded.

• Work closely with the Customer Master Data Management function and ensure adherence to company policy, ensure customer specific protocols are drafted and adhered to, support Contract Management rostering and ensure pricing strategy alignment.

• Continuously gain knowledge and stay informed about industry and market, identifying opportunities for process improvements and communicating them to management and colleagues.

• Interface with Leadership team as needed to draft and present business or project updates, support departmental business proposals, and recommended strategies in collaboration with the Director, US Commercial Operations.

Here's What You'll Need (Basic Qualifications)

• Bachelor's degree in marketing, Business, Supply Chain, or related field

• Minimum 10 years' experience in vaccines or pharmaceuticals showcasing increasing responsibility and experience in the same or similar roles

• Demonstrated success working with the largest and most complex healthcare customers, including national wholesalers and distributors, retail pharmacy chains, integrated delivery networks (IDNs), and U.S. government entities.

Here's What You'll Bring to the Table (Preferred Qualifications)

• MBA preferred, but not required

• Experience leading and developing high-performing teams in a fast-paced, evolving environment

• Experience driving business process transformation and change

• Proven experience delivering on initiatives and process improvements with complex business deliverables driving to success

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work. That's why our US benefits and global well-being resources are designed to support you-at work, at home, and everywhere in between.

• Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs

• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support

• Family planning benefits, including fertility, adoption, and surrogacy support

• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown

• Savings and investment opportunities to help you plan for the future

• Location-specific perks and extras

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Our Working Model

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

Moderna is a smoke-free, alcohol-free, and drug-free work environment.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Accommodations

We're focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com.

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