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Mission Lane
Mission Lane

62 Mission Lane It Project Manager Jobs Hiring Near You

Mission Lane

Operations Senior Manager, AI

Columbus, OH · On-site +1

$136K - $162K/yr

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear ... Getting the right information quickly keeps them moving, and how well our contact center operations ...

Technology Consulting Inc

IT Project Manager

Louisville, KY · On-site

$94K - $111K/yr

TCI has an immediate need for an IT Project Manager in Louisville, KY . This is not a C2C opportunity. This is a long-term contract opportunity with the possibility of hire. NOTE: This position ...

ALTEN Technology USA

IT Project Manager

Kinston, NC · On-site

$92K - $108K/yr

This position sits at the intersection of Information Technology / Information Management (IM), industrial operations, engineering, and business functions . The Project Manager will be responsible ...

Graham Tech

IT Project Manager

San Diego, CA · On-site

$110 - $140/hr

Graham Technologies is seeking an experienced IT Project Manager to lead the planning, coordination, and delivery of enterprise information technology initiatives for a Federal customer. The ...

Thorndale Partners

IT Project Manager

Birmingham, AL · Hybrid

$92K - $109K/yr

DETAILS: IT Project Manager Title : IT Project Manager Compensation : DOE Location : Hoover, AL (Hybrid Role) OVERVIEW: IT Project Manager We are searching for an experience IT project manager that ...

Apex Informatics

IT Project Manager

Phoenix, AZ · On-site

$95K - $113K/yr

Role : IT Project Manager Location : Phoenix, AZ Work Arrangement : Onsite Interview Type : Onsite Note : Local profiles to Phoenix, AZ or within commutable distance. ID & address proof is required.

Globalchannelmanagement

IT Project Manager

Houston, TX · Hybrid

$94K - $111K/yr

IT Project Manager needs four (4) years experience in project management with a minimum two (2) years experience in information technology, Project Management Professional (PMP) Certification ...

York Spaces Systems

IT Project Manager

Greenwood Village, CO · On-site

$99K - $117K/yr

The IT Project Manager is responsible for planning, executing, and delivering technology projects that support organizational goals. This role works closely with technical teams, business ...

New

Tech Digital Group

IT Project Manager

Alpharetta, GA · Hybrid

$96K - $113K/yr

Perform project management duties for complex IT projects, including those involving AI solutions, in accordance with PMLC and SDLC processes. These objectives include: • Perform day-to-day ...

Front Door Defense

IT Project Manager

San Francisco, CA · On-site

$198.84 - $200/hr

IT Project Manager Plan and manage IT projects ensuring software quality and regulatory compliance for GNSS systems Location: San Francisco, California, United States Compensation: $198,839 - 200,000 ...

Triplenet Technologies, Inc.

IT Project Manager

Everett, WA

$108K - $128K/yr

As a Senior IT Project Manager, you will act as key adviser on annual work project development and ... mission. Inspiring team commitment, pride, and trust while promoting cooperation and motivating ...

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Infographic showing various It Project Manager job openings at Mission Lane in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 23% Physical, and 77% Remote job distribution.

Operations Senior Manager, AI

Mission Lane

Columbus, OH • On-site, Remote

$136K - $162K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for an Operations Senior Manager, AI to own Mission Lane's operations AI agenda from strategy through execution, in a newly created role reporting to the Sr. Director of Operations. 

Every time a Mission Lane customer interacts with our contact center, they're in the middle of something. It could be a question they need answered, something to resolve, or a next step they're working toward. Getting the right information quickly keeps them moving, and how well our contact center operations run determines how consistently that happens. AI is central to how we keep improving that experience for our customers. That's the work of the Operations Senior Manager, AI.

The impact you'll make:

You'll have the scope and autonomy to develop and deliver an AI Operations strategy from the ground up: identifying problems where meaningful AI solutions exist, sizing the problems within the Mission Lane context, evaluating vendors, making the business cases, sequencing the work. You'll work with cross-functional teams across Product, Engineering, vendors, and Operations to execute it. 

Your success will be measured on outcomes that matter, including cost, quality, and customer experience. What matters most in year one, though, is getting the agenda right, building the cross-functional trust to move it forward, and establishing the governance needed to maintain and continuously improve the AI use cases.

You'll thrive in this role if:

  • You've worked inside an operations function and understand what happens when a change creates second-order problems no one anticipated. You plan for that.
  • You own the intent, not just the workstream. You're here to decide what the AI agenda should accomplish, not just coordinate the people doing the work.
  • You don't need a complete map to move. This path is genuinely new, and that's what's exciting about it.
  • You know how to hold cross-functional teams accountable without formal authority.
  • You're curious about what AI can actually do in an operational context, and that curiosity shows up in how you work.

Minimum Qualifications:

  • 5+ years of program or project management experience
  • 5+ years of operations leadership, including contact center or customer operations
  • Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
  • Structured, data-driven problem solver with a bias for action
  • Comfortable owning an agenda without a playbook and earning executive trust through the work
  • Ability to travel approximately four times a year for two to five days at a time

Preferred Qualifications:

  • Experience implementing or overseeing AI or automation tools in an operations context
  • Background in financial services or consumer-facing products
  • Genuine curiosity about what AI can do in an operational context and optimism about the work of figuring it out

Compensation:

Annual full-time starting base salary range: $136,000 - $162,000

This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.

Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 

It all started with a realization:  nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. 

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. 

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law.  Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Application Integrity:

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. 

Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.

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