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22 Microvention Customer Service Representative Jobs Hiring Near You

MicroVention

Specialist, Field Clinical

Aliso Viejo, CA · On-site

$105K - $137K/yr

... services, and educational programs for all MicroVention products. * Develop a comprehensive ... Teams, Outlook, and maintaining customer databases. * Extremely reliable and dependable.

MicroVention

VP, Global Supply Chain

Aliso Viejo, CA · On-site

$290K - $340K/yr

Lead Customer Service Operations with a focus on service excellence, issue resolution, and customer satisfaction. * Optimize transportation, 3PL relationships, and warehousing operations across ...

MicroVention

Clerk, Warehouse (Temp)

Aliso Viejo, CA · On-site

$17.85 - $20/hr

Experience interfacing with Customer Service departments * Focus on outstanding customer satisfaction * Excellent communication skills, very personable, good phone etiquette * Computer experience in ...

MicroVention

Technician I/II, IT Support

Aliso Viejo, CA · On-site

$19.45/hr

Provide timely level I technical support for all onsite and remote end-users for all technical related and user issues focusing on excellent customer service. Job duties: * Image workstations with ...

MicroVention

Clerk, Warehouse (Temp)

Aliso Viejo, CA · On-site

$17.85 - $20/hr

Experience interfacing with Customer Service departments * Focus on outstanding customer satisfaction * Excellent communication skills, very personable, good phone etiquette * Computer experience in ...

MicroVention

Principal Engineer, R&D

Aliso Viejo, CA · On-site

$129K - $169K/yr

Confer with appropriate departments, resources, and/or outside services to prepare design ... Ability to effectively manage internal and external customer relationships as well as leading ...

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Specialist, Field Clinical

MicroVention

Aliso Viejo, CA • On-site

$105K - $137K/yr

Full-time

Re-posted 20 days ago

Job description


Deliver technical, clinical, and educational support for all MicroVention products. Conduct training sessions and provide case support to physicians and hospital staff. Additionally, collaborate with the North American Sales and Marketing teams, support clinical training programs, and demonstrate an exceptional understanding of neurovascular procedures to enhance overall product effectiveness and patient outcomes. Job duties:
  • Provide clinical case support to physicians and hospital support staff for neurovascular procedures using MicroVention products, ensuring adherence to instructions for use and best practices for optimal safety and effectiveness.
  • Facilitate educational and technical trainings for physicians and hospital support staff focusing on best practices for the initial use of new technologies and ensuring the safe and effective application of all MicroVention products.
  • Collaborate with the North American Sales and Marketing teams to provide optimal technical and clinical support for product evaluations, new physician users, clinical in-services, and educational programs for all MicroVention products.
  • Develop a comprehensive understanding of the appropriate application of all MicroVention products in neurovascular procedures.
  • Support evaluations of new products through education and clinical case support.
  • Support analysis and reporting on clinical performance issues and support post market surveillance as needed.
  • Mentor new Field Clinical Team (FTC) members by providing case observation shadowing, pre-case planning, anatomy review and post-case review.
  • Present on FTC calls to share product and procedural information, with the goal of educating and enhancing understanding across the North American Field team.
  • Support research and analytics on competitive products and their potential impact on MicroVention business; provide feedback from relevant experiences in the field to appropriate Marketing team members.
  • Support regional physician training programs (e.g., EDGE, Next Roadshow).
  • Complete assigned administrative tasks promptly and thoroughly, including, but not limited to, trunk stock scans, expense reports, and other duties as directed by the clinical leadership team.
  • Ensure the organization and maintenance of relevant files containing anonymized, HIPAA-compliant case images and documents.
  • Communicate frequently and effectively with local and regional Territory Sales Managers to best support business outcomes through strategic collaboration.
  • Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization.
  • Perform other duties and responsibilities as assigned.

Qualifications
  1. Technical, associate, or bachelor's degree, or equivalent combination of education and experience.
  2. Registered Radiologic Technologist (R.T.) CV, VI, CI, Registered Nurse (R.N.) or Endovascular, Cardiac background with a minimum of five (5) years of experience in the Angio-Suite (or equivalent) interventional procedures, with experience in neuro endovascular therapies as a technologist or nurse preferred.
  3. Minimum of three (3) years of experience in a Neuro endovascular interventional role in a hospital setting OR minimum one (1) year of prior medical device industry experience with Neuro/Peripheral/Cardiac interventional company OR minimum one (1) year of experience with MicroVention at the Associate Clinical Specialist level.
  4. Knowledge of complete vascular anatomy (cardiovascular system) and physiology with an extensive focus on knowledge of neuro anatomy and physiology.
  5. Capability and flexibility to travel to hospitals and participate in clinical case coverage.
  6. Understanding of project management, clinical study project, trials, and personnel management.
  7. Strong written and verbal communication skills; capable of effectively interfacing/communicating with sales staff, cross-functional MicroVention teams, and worldwide distributor organizations.
  8. Moderate computer and iPad skills with working knowledge of MS Excel, Word, PowerPoint, Teams, Outlook, and maintaining customer databases.
  9. Extremely reliable and dependable.
  10. Neurovascular/peripheral catheterization knowledge, techniques, and skills.
  11. Ability to recognize normal and abnormal disease processes as they relate to clinical cases and the use of MicroVention products.
  12. Ability to effectively articulate MicroVention product use, concepts, outcomes, and clinical advantages.
  13. Ability to effectively interface with physicians, staff, hospital administration, and Sales and Marketing peers.
Desired Qualifications
  1. Endovascular industry experience preferred.
  2. Ability to handle multiple tasks effectively and consistently meet deadlines.
  3. Attention to detail.
  4. Ability to work both as a team member and autonomously.
Physical
  • Extended periods of computer use.
  • Extended periods of sitting, standing, or speaking.
  • Light lifting, up to 25 lbs.
  • May be required within the position to be in an environment that can include radiation exposure (such as in Cathlabs).
  • Extensive local, regional, and national travel required (75-80%).
EEO
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.
Fair Chance Ordinance
If you are applying to perform work for Terumo Neuro in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Terumo Neuro reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Terumo Neuro will consider for employment qualified job applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance.
Salary Range
$105,067 - $137,900 (Financial compensation packages may be higher/lower than listed, & will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand)

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