Sales Associates are responsible for achieving daily sales goals while providing exceptional customer service. Sales Associates assist our guests with gifts and purchases at the Met Opera Shop, online, or via our special order service. They are thoughtful, engaging, knowledgeable and energetic.  In addition, to superior selling and exceptional customer service skills, the Associate is an ambassador for the Metropolitan Opera and as such, creates a lasting and memorable impression of the opera house.  Â
Primary Responsibilities
- Ability to sell across a variety of product categoriesÂ
- Understand and execute on up-selling and cross-sellingÂ
- Ability to cultivate high-end customers and patrons, creating sales and membership opportunitiesÂ
- Provide excellent, engaging and thoughtful customer serviceÂ
- Maintain a thorough knowledge of Met Shop products and promotions Â
- Stay informed of merchandise campaigns, promotions and store activities Â
- Actively work to maintain visual displays including accurate signs, price tags, and collectionsÂ
- Restock and replenish the selling floorÂ
- Keep the selling area, registers and stock area clean and well maintainedÂ
- Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper mannerÂ
- Stay current with Met Opera productionsÂ
- Adhere to all policies and programs contained in the Employee HandbookÂ
- Stay informed of store standards, practices and routines and work accordinglyÂ
- Answer phones courteously and promptlyÂ
- As assigned assist in the training of new sales associatesÂ
- Communicate effectively with customers and co-workersÂ
- Must fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager) Â
- Perform other retail associate duties as directed including but not limited to:Â
- Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising officeÂ
- Data entry on an as-needed basis Â
- Receiving merchandise Â
- Prepare orders for shipmentÂ
- Performing cycle counts Â
- Other activities needed to operate the store and web businessÂ
Skills and Qualifications
- Excellent selling skillsÂ
- Strong math skills – with a knowledge of retail math desiredÂ
- A love of the opera and a strong knowledge of opera composers, performers, works and recordingsÂ
- Friendly, outgoing, professional personalityÂ
- Prior experience in retail (music, luxury preferred)Â
- Excellent customer service skillsÂ
- Excellent communication skillsÂ
- Excellent written skillsÂ
Physical Demands
- Selling floor work environment.Â
- Ability to work flexible hours.Â
- Ability to lift up to 50 lbs. Â
$17 - $17 an hour
The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.
Company Description
The Metropolitan Opera is a vibrant home for the most creative and talented singers, conductors, composers, musicians, stage directors, designers, visual artists, choreographers, and dancers from around the world.