2 Metrolink Customer Service Representative Jobs Hiring Near You

Working Title: Partnerships Coordinator Job Title: Coordinator, Marketing PURPOSE OF POSITION The Partnerships Coordinator supports the development, execution, and growth of Metrolink's strategic partnerships, sponsorships, advertising, and non-rider revenue initiatives. This position is responsible for developing and managing partner relationships, identifying new business opportunities, coordinating partnership activations, supporting sponsorship fulfillment, and independently managing assigned partnership accounts from prospecting through execution. The ideal candidate is organized, proactive, relationship-driven, and comfortable balancing business development with program administration in a fast-paced environment. DISTINGUISHING CHARACTERISTICS This job description is not part of a job series. SUPERVISION EXERCISED AND RECEIVED Receives supervision from departmental management/supervisory level management This position has no formal supervisory responsibilities WHAT TO EXPECT: This is a continuous recruitment, with the first review of applications beginning July 27, 2026. Applications will be reviewed, and those most qualified will be forwarded to the hiring authority for consideration. Interested applicants are encouraged to apply immediately. The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Research, identify, cultivate, and support the development of strategic partnerships, sponsorships, advertising opportunities, and other revenue-generating initiatives aligned with Metrolink's goals. Conduct outreach to prospective partners, maintain an active sales pipeline, coordinate meetings, prepare proposals and presentations, and independently manage assigned partnership accounts. Maintain the partnership CRM and other tracking systems, ensuring accurate records of prospects, partner communications, agreements, sales activities, and reporting metrics. Coordinate the lifecycle of partnership and sponsorship agreements from proposal through execution, invoicing, fulfillment, renewals, and closeout while maintaining all required documentation, including contracts, amendments, Certificates of Insurance (COIs), W-9s, and related records. Coordinate sponsorship and advertising fulfillment by tracking contractual deliverables, campaign schedules, installation timelines, partner benefits, and project milestones to ensure timely execution. Coordinate advertising inventory and campaign scheduling, including train wraps, station advertising, onboard advertising, digital media, promotional campaigns, and other partnership assets. Monitor campaign launches, renewals, expirations, production schedules, and asset availability while coordinating with vendors and internal departments to ensure successful implementation. Assist with tracking partnership revenue, sponsorship payments, advertising sales, budgets, invoices, and financial reporting while coordinating with Finance and Procurement to ensure compliance with agency policies and procedures. Coordinate multiple partnership projects simultaneously by maintaining project plans, schedules, action items, timelines, and identifying potential risks or conflicts. Plan and coordinate partnership activations, sponsorship events, community outreach activities, and promotional campaigns, including permitting, vendor coordination, site logistics, staffing, giveaways, parking, security, and event-day operations. Coordinate the procurement, ordering, inventory management, forecasting, and distribution of promotional merchandise and event materials while maintaining accurate inventory records. Collaborate with internal departments, including Marketing, Operations, Safety, Procurement, Legal, Finance, Customer Experience, and external vendors to ensure successful delivery of partnership and innovation initiatives. Prepare partnership presentations, sponsorship proposals, executive briefings, performance reports, post-campaign recaps, correspondence, and other communication materials. Coordinate meetings, maintain project documentation, prepare agendas, document action items, and provide administrative support for partnership and innovation initiatives. Serve as a primary point of contact for assigned partners, vendors, and internal stakeholders by responding to inquiries and ensuring a high level of customer service. Represent Metrolink at meetings, community events, sponsorship activations, and other functions, including working occasional evenings, weekends, and holidays as required. The responsibilities outlined above are representative of the role but not exhaustive. Additional duties may be assigned as needed, and reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable laws. Education and Experience Bachelor's Degree in Business Administration, Marketing, Communications, Public Relations, Sales, Hospitality, Event Management, or a related field. A minimum of three (3) years of experience in business development, partnerships, sponsorships, advertising sales, account management, marketing, communications, event management, customer relations, or a related customer-facing field. A combination of training, with a minimum of an Associate Degree and/or experience that provides the required knowledge, skills, and abilities, may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of the required experience. Valid Class C Driver’s license with a satisfactory driving record of no more than two moving violations and no DUIs within the last three years. Preferred Qualifications Experience developing or managing partnerships, sponsorships, advertising programs, or business development initiatives. Experience coordinating events, community outreach programs, or customer engagement activities. Experience working with Customer Relationship Management (CRM) systems such as Salesforce. Experience working in the public sector, transportation, tourism, hospitality, sports, entertainment, or related industries. Experience using artificial intelligence (AI) tools to improve productivity, research, communications, or workflow efficiency. Knowledge, Skills, and Abilities Knowledge of: Customer Relationship Management (CRM) systems such as Salesforce or similar platforms. Oracle, Application Extender, or similar e-business software. Public agency procurement processes, including Requests for Proposals (RFPs), Contract Task Orders (CTOs), contract administration, and invoicing procedures. Principles and practices of partnership development, sponsorships, business development, advertising, marketing, and customer engagement. Project management principles and techniques. Budget tracking, invoice processing, and financial recordkeeping. Microsoft Office Suite and collaboration platforms. Artificial intelligence (AI) tools and emerging technologies that support productivity and business operations. Skilled In: Building and maintaining professional relationships with internal and external stakeholders. Business development, prospect research, and pipeline management. Project coordination and managing multiple priorities simultaneously. Preparing presentations, proposals, reports, and business correspondence. Organization, time management, and attention to detail. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and project management tools. Strong verbal, written, and presentation communication skills. Problem-solving and exercising sound judgment in a fast-paced environment. Ability to: Manage multiple projects, priorities, and deadlines while maintaining a high level of accuracy. Build collaborative relationships with diverse stakeholders, partners, vendors, and cross-functional teams. Work independently while exercising sound judgment and initiative. Adapt quickly to changing priorities and shifting business needs. Analyze information, identify opportunities, and recommend solutions. Learn and apply new technologies, software applications, and business processes. Represent Metrolink professionally in meetings, public events, and partner interactions. Maintain confidential and sensitive information with discretion. Take photos and videos using a mobile device to support partnership activations, events, and marketing initiatives. PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position, such as computers, office equipment, and work-related machinery Transport equipment or boxes up to 25 lbs Exchange ideas by means of communication Visual acuity to detect, identify, and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch, or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.). Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA