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Merlin Labs
Merlin Labs

60 Merlin Customer Service Representative Jobs Hiring Near You

Merlin Labs

Director, Strategy

Washington, DC

$220K - $290K/yr

Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also ... age, marital status, military service or obligation or disability status, or any other ...

Merlin Labs

$130K - $175K/yr

Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin ... Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also ...

Merlin Labs

Avionics Integration Engineer

Boston, MA · On-site

$115K - $150K/yr

Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin ... Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also ...

Merlin Labs

Contract Recruiting Coordinator

Boston, MA · On-site

$21.75 - $29/hr

... customers solve some of aviation's most pressing challenges, from pilot shortages to improving ... Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the ...

Merlin Labs

Contract Recruiting Coordinator

Boston, MA · On-site

$21.75 - $29/hr

Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin ... Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the ...

Merlin Labs

Mechanical Engineer

Boston, MA · On-site

$85K - $115K/yr

... customers solve some of aviation's most pressing challenges, from pilot shortages to improving ... Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also ...

Merlin Labs

Electrical Engineer

Boston, MA

$85K - $115K/yr

... customers solve some of aviation's most pressing challenges, from pilot shortages to improving ... Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also ...

Merlin Labs

Technical Program Manager

Boston, MA

$150K - $200K/yr

... customers solve some of aviation's most pressing challenges, from pilot shortages to improving ... As a Technical Program Manager at Merlin Labs, you'll play a central role in bringing our autonomy ...

Merlin Labs

Senior Systems Engineer

Boston, MA · On-site

$165K - $220K/yr

Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the ... age, marital status, military service or obligation or disability status, or any other ...

Merlin Labs

Manager, National Security Policy

Washington, DC · On-site

$180K - $240K/yr

Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin ... Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also ...

Merlin Labs

Senior Program Manager, Autonomy

Boston, MA · On-site

$165K - $220K/yr

Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin ... Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the ...

Merlin Labs

Senior Program Manager, Autonomy

Boston, MA · On-site

$165K - $220K/yr

Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the ... age, marital status, military service or obligation or disability status, or any other ...

Merlin Labs

Technical Program Manager

Boston, MA · On-site

$150K - $200K/yr

As a Technical Program Manager at Merlin Labs, you'll play a central role in bringing our autonomy ... You'll support a dynamic portfolio that spans internally funded R&D and customer programs. Above ...

Merlin Labs

Director, Strategic Finance

Boston, MA · On-site

$220K - $290K/yr

Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin ... Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the ...

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Director, Strategy

Merlin Labs

Washington, DC

$220K - $290K/yr

Full-time

Re-posted 24 days ago

Job description

About Merlin:
Merlin (NASDAQ: MRLN) is a publicly traded aerospace and defense company building a non-human pilot to deliver full-stack autonomy for any aircraft from takeoff to touchdown. The Merlin Pilot autonomy system powers a growing range of aircraft and mission profiles and has been proven through hundreds of autonomous flights from Merlin's global flight test facilities, including Kerikeri, New Zealand; Quonset Point, Rhode Island; and soon, Bedford, Massachusetts. Headquartered in Boston, Merlin is expanding its organization to accelerate the development and deployment of its autonomy platform, helping customers solve some of aviation's most pressing challenges, from pilot shortages to improving flight safety. Backed by some of the world's leading investors prior to its public listing, Merlin continues to advance the certification and commercialization of autonomous flight across commercial and defense aviation. 
About You:
You are a strategic operator with a deep interest in aviation, autonomy, and complex, regulated environments. You are comfortable navigating ambiguity, connecting technical innovation to market opportunity, and driving initiatives from concept through execution.  You bring a structured approach to problem solving, strong business judgment, and the ability to influence across engineering, program, and commercial teams. You are equally comfortable in executive-level discussions and rolling up your sleeves to move critical initiatives forward. 
Responsibilities:

  • Partner with executive leadership to define and evolve Merlin’s business and corporate strategy 

  • Translate long-term vision into clear strategic priorities, roadmaps, and execution plans 

  • Identify and evaluate new markets, mission sets, and customer segments across commercial and government domains 

  • Develop go-to-market and growth strategies in regulated and government-contracted environments 

  • Lead high-priority, cross-functional strategic initiatives from concept through implementation 

  • Collaborate with Engineering, Programs, and Business Development to ensure alignment between technical development and business objectives 

  • Support strategy related to FAA certification pathways and defense procurement processes 

  • Build data-driven analyses, business cases, and executive-level materials to support decision-making and Board discussions 

  • Assess competitive landscape, partnerships, and ecosystem dynamics to inform strategic positioning 

  • Act as a force multiplier for leadership by increasing decision velocity and organizational alignment 

Requirements:

  • 7-10+ years of experience in strategy, operations, or program leadership 

  • Experience in aerospace, defense, autonomy, robotics, or other highly regulated industries 

  • Proven ability to operate at both strategic and execution levels 

  • Experience working with or alongside government customers or complex regulatory environments 

  • Strong analytical and structured problem-solving skills 

  • Demonstrated success leading cross-functional initiatives with measurable impact 

  • Excellent communication skills with the ability to influence at both executive and technical levels 

Nice to Haves:
  • Experience in autonomous systems, aviation, or AI-driven platforms 
  • Familiarity with FAA certification, DoD procurement, or mission-based program development 
  • Background in management consulting, corporate strategy, or high-growth startups 
  • Experience scaling strategy in a venture-backed or rapidly growing company 
  • Ability to navigate ambiguity and build structure in evolving environments
  • Operator mindset with a track record of driving strategy through execution 

The compensation range provided is a good-faith estimate based on a wide range of factors, inclusive of base salary only. The actual offer will be determined by a variety of factors including the candidate's qualifications, skills, experience, education, and training. Highly competitive equity grants are considered part of Merlin's total compensation package. Additionally, Merlin offers top-tier benefits for full-time employees.

Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also offer a top-notch benefits package (health, dental, life, unlimited vacation, and 401k with match) and work/life integration. Being part of the Merlin team allows you to become part of a small team that supports professional development while working together to achieve our mission.
 
Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, genetic information, sex (including pregnancy), gender, gender identity and expression, sexual orientation, age, marital status, military service or obligation or disability status, or any other characteristic protected by law. All job offers are contingent upon the candidate passing background and reference checks.
 
At this time, we are unable to provide visa sponsorship or consider candidates who require visa transfers. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. 
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
 
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to: people@merlinlabs.com
 
Merlin Labs does not accept unsolicited resumes from any source other than directly from candidates.