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Mercury Aircraft

60 Mercury Senior Software Engineer Jobs Hiring Near You

mercury

Sr Mgr, Supply Chain

Oxnard, CA · On-site

Mercury Systems is seeking the best and brightest talent to help us bring cutting edge technology ... In this leadership role, you'll partner closely with Operations, Engineering, Program Management ...

mercury

Test Engineer III

Torrance, CA · On-site

Mercury Systems is seeking a Test Engineer III to lead test efforts in our data processing and ... software systems, ensuring performance in extreme conditions and mission-critical environments.

mercury

Quality Engineer

Hudson, NH · On-site

$72K - $94K/yr

Experience with systems such as Product Lifecycle Management software (Agile or similar), ERP ... Mercury Systems is a technology company that makes the world a safer, more secure place. We push ...

mercury

Mechanical Design Engineering III

West Caldwell, NJ · Hybrid

$82K - $111K/yr

Mercury Systems is seeking the best and brightest talent to help us bring cutting edge technology ... The ideal engineer will demonstrate strong cross-functional collaboration skills, while working ...

Mercury

Senior Product Manager - Activation

San Francisco, CA · On-site +1

$149K - $196K/yr

It was ever so." - Clarice Lispector Every Mercury customer begins somewhere in the never, but not ... Comfort working across disciplines , you've collaborated with design, engineering, marketing, and ...

mercury

Product Manager III

Huntsville, AL · On-site

You will collaborate with product leadership, engineering, operations, product marketing, and Line ... Strong understanding of hardware and software development processes. * Experience authoring ...

mercury

Quality Assurance Tech

West Caldwell, NJ · On-site

Mercury Systems is seeking a talented individual to help drivecutting edge technology to mission ... As a Quality Technician, you will support our team of quality engineers by providing both technical ...

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Mercury Aircraft Jobs Information

What is it like to work at Mercury?

Mercury is a technology-driven company that values innovation, collaboration, and a fast-paced work environment. The company's team structure is designed to foster a sense of community, with employees working closely together across various departments to drive mission success, and its offices often feature open layouts and modern amenities. Working at Mercury may appeal to candidates who are passionate about technology and problem-solving, as the company offers opportunities to work on cutting-edge projects and contribute to its mission of advancing the field of technology.

What makes Mercury an attractive place to work?

Mercury is a well-established and respected company in its industry, known for its commitment to innovation and customer satisfaction. The company's workplace culture values collaboration, flexibility, and continuous learning, providing employees with opportunities to grow professionally and contribute to meaningful projects. Joining Mercury offers the chance to be part of a dynamic team that drives progress and innovation, with opportunities for career advancement and personal development in a fast-paced and challenging environment.

What other companies are hiring for Senior Software Engineer jobs?

What are the most popular jobs at Mercury?

Senior Customer Support Controls & Governance Program Manager

Mercury

San Francisco, CA • On-site, Remote

$136K - $137K/yr

Full-time

Posted 5 days ago

Job description

In the early decades of aviation, flying itself was no longer the hardest problem. The harder challenge was coordination. As air travel scaled, what once relied on intuition and informal communication required entirely new operational systems: structured procedures, clear ownership, control mechanisms, and real-time coordination that could maintain safety without slowing movement. Modern air traffic control didn't exist to restrict progress. It existed to make scale possible.
At Mercury, we're entering a similar phase of evolution.
As we work toward becoming a bank, we're building the operational foundations required to support that transition thoughtfully and responsibly. We're looking for a Senior Customer Support Controls & Governance Program Manager to help design and operationalize the systems, controls, and governance mechanisms that will allow Customer Support to scale into a bank-grade operation without losing the speed, quality, and customer empathy that define Mercury today.
Your first mission will be helping Customer Support deliver one of the most important operational transformations in Mercury's history: preparing the organization for bank charter examinations in early 2027. From there, you'll evolve from leading a critical regulatory program to owning the long-term controls and governance program that ensures Customer Support continues to meet banking* expectations as Mercury grows.
Once that foundation is in place, you'll own the long-term controls and governance program for Customer Support. You'll build the operating mechanisms that ensure we continue meeting regulatory expectations as our products, partnerships, and support organization evolve. This includes partner bank governance, KPI monitoring, operational readiness for new partner relationships, audit remediation, and continuously strengthening how Customer Support operates at scale.
You'll operate at the intersection of Customer Support, Compliance, Risk, Banking, QA, Enablement, Product, and Engineering, turning evolving regulatory expectations into durable operational systems. The strongest candidates for this role enjoy diving into complexity, becoming the deepest expert in their domain, and creating structure where none exists.
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
In this role, you will:
  • Lead Customer Support's bank charter remediation program, driving execution across Compliance, Risk, QA, Enablement, Engineering, Banking, and Customer Support to ensure Mercury is prepared for regulatory examinations.
  • Translate regulatory requirements into scalable support workflows, policies, operational controls, documentation, and frontline procedures.
  • Build and operationalize the governance mechanisms that ensure Customer Support continues meeting banking expectations as products, tooling, and operations evolve.
  • Own partner bank governance, including KPI monitoring, operational reporting, service level oversight, and recurring governance reviews.
  • Evaluate new partner bank agreements to ensure Customer Support can successfully operationalize new service requirements, reporting obligations, controls, and support processes before launch.
  • Establish sustainable operating rhythms for evidence collection, documentation, issue tracking, audit readiness, and continuous control monitoring.
  • Identify opportunities where operational controls can be strengthened through systems or tooling, partnering with Engineering and Product teams to implement scalable solutions.
  • Drive cross-functional decisions across teams with competing priorities, bringing clarity, sequencing, and momentum to complex initiatives with significant regulatory impact.
  • Monitor the effectiveness of operational controls, proactively identifying emerging risks, control gaps, and opportunities for continuous improvement following audits, examinations, or partner feedback.
We're looking for someone who:
  • 7+ years of experience in Program Management, Operations, Risk, Compliance, Customer Support Operations, Governance, Operational Excellence, or a related function, including experience operating in a regulated environment.
  • Has led or significantly contributed to regulatory remediation, operational controls, audit readiness, bank charter preparation, or similar governance initiatives.
  • Takes pride in becoming the expert in the spaces they own. You'll develop deep expertise in Customer Support controls and governance, proactively identify emerging risks, and make informed decisions with minimal direction. Rather than coordinating work for others, you'll define how this function operates and continuously improve it over time.
  • Understands how to translate regulatory expectations into practical operating procedures, workflows, tooling requirements, and frontline behaviors.
  • Thrives in ambiguity and enjoys building structure where ownership, processes, or operating models do not yet exist.
  • Exercises strong operational judgment, balancing regulatory rigor with practical customer support realities.
  • Influences senior stakeholders across Compliance, Risk, Banking, Product, Engineering, and Customer Support without relying on formal authority.
  • Partners effectively with technical teams to build scalable operational solutions rather than relying on manual processes.
  • Communicates clearly across executive, operational, and technical audiences, simplifying complexity without losing important nuance.
The ideal candidate likely has experience:
  • Preparing organizations for bank charter readiness, regulatory examinations, or large-scale remediation programs.
  • Building long-term governance programs that continue improving after audits and remediation efforts are complete.
  • Supporting partner bank relationships through operational governance, service level management, KPI reporting, or operational oversight.
  • Working within fast-growing organizations where operational rigor needed to scale alongside the business.
  • Building operating mechanisms and systems rather than simply delivering projects.
Why this role is compelling:
  • This role is foundational.
  • You'll help define how Mercury's Customer Support organization evolves into a bank-grade operation while preserving the speed, quality, and customer experience that make Mercury unique.
  • You won't inherit a mature governance program. You'll build it.
  • Your work will directly influence Mercury's readiness for bank examinations, shape how we partner with banks for years to come, and establish the controls, governance, and operating standards that enable Customer Support to scale responsibly as Mercury continues to grow.
  • For the right person, this is a rare opportunity to build an entirely new operating discipline at one of the most important moments in Mercury's history.
Compensation
The total rewards package at Mercury includes base salary, equity (stock options/RSU's), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role:
  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 - $192,800
  • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 - $173,500
  • Canadian employees (any location): $145,800 - $182,200 CAD

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
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