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Senior Manager, Premier Communities Account Management (PCAM)

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offerfaster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone serviceare a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Mediacom seeks a Senior Manager, Premier Communities Account Management. In this role, you will be responsible for overall sales and relationship management with property owners, developers and HOAs in MDU and private residential communities, whether on a bulk- or non-bulk contracted basis. In addition, you will assist Premier Communities Account Managers (PCAMs) with service penetration and meeting their revenue goals in Residential Communities.

Company Benefits:

• Health, vision, and dental insurance!
• Education Enrichment up to $5,000 per year for qualified employees!
• 401(k) with generous company match!
• Paid vacation, holidays and flex paid time off!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Training and professional development!
• Monthly bonus/commission potential!
• Employee Wellness Program!

Position Responsibilities:

• Assist PCAM team in all geographical areas to meet/exceed quarterly and yearly Residential Build Revenue and margin goals.
• Develop and cultivate effective business relationships with residential community owners and managers to ensure Mediacom Business is the provider of choice to their residents.
• Prepare and initiate proposals to Residential Bulk prospects.
• Conduct regular individual and group meetings with assigned staff to communicate and provide feedback on sales/performance results, reinforce expectations, and address questions and concerns.
• Ensure that PCAM team is giving all accounts acquired the best possible customer service after the sale is made.
• Work with individual PCAMs to resolve any customer concerns that occur during the term of the service agreement.
• Compile and examine all Residential Build account records in assigned area to assure timely renegotiation to subscription rates and maintain ongoing relationship with Residential Bulk Customers.
• Utilize CRM/Sales Management software on a daily basis for documenting the management of leads through account deployment, as well as ensuring all PCAM team is utilizing the tool.
• Provide management with timely reporting as required and requested.
• Requires regular attendance to report to work per assigned work schedule.
• Performs other functions as assigned.

Position Requirements:

• High School Diploma or GED required.
• Five years outside sales experience preferably business to business, or five years' experience in property management, or working with MDU (multiple dwelling units) or Home Owners' Associations, or a combination of sales and property management.
• Demonstrated ability to motivate and influence both internally and externally.
• Ability to travel frequently (up to 50%) including overnight to as necessary.
• Strong verbal and communication skills.
• Must be proficient in Microsoft Office Suites.
• Ability to work in a fast-paced environment.
• Valid driver's license and satisfactory driving record required.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Who you are matters here: Mediacom Communications Corporation is an Equal Opportunity/Affirmative Action Employer. We are committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications Corporation prohibits discrimination and harassment based on race, national origin, religion, age, color, sex, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: The salary range for this position is $55,000.00 to 95,000.00 annually. At Mediacom, sales roles salaries are expressed as total target compensation (TTC = base + commission). Base pay is one part of our total compensation package. This provides the opportunity to progress as you grow and develop within a role. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.