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60 Mdc Business Analyst Jobs Hiring Near You

Newell Brands

Lead for Design Manufacturing (DFM)

... business teams and MDC through day-to-day execution and hold programs accountable to the DFM ... cost analysis. • Familiarity with enterprise PLM systems (e.g., PTC Windchill), engineering ...

Newell Brands

Lead for Design Manufacturing (DFM)

Act as the DFM lead on priority NPD programs during rollout; guide business teams and MDC through ... structured cost analysis. Familiarity with enterprise PLM systems (e.g., PTC Windchill ...

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Infographic showing various Business Analyst job openings at Mdc in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Network Operations Analyst

MDC Data Center

Mcallen, TX • On-site

Full-time

Posted 17 days ago

Job description

Join the MDC Team as a Network Operations Analyst!

At MDC Data Centers, we’re looking for a service-driven, detail-oriented individual to join our growing NOC team. If you're passionate about helping others and thrive in a dynamic, tech-forward environment — this role is for you!


Your Mission:

As a Network Operations Analyst, your mission is to deliver timely, effective, and courteous support to our customers. You will serve as a key point of contact for resolving service requests, providing technical assistance, and ensuring smooth communication throughout the support process. Your goal is to create a positive customer experience while helping maintain the reliability and excellence that define MDC’s service.


What Awaits You:

  • Dynamic Environment: Step into a fast-paced setting where each day presents new challenges and opportunities to improve how we serve our customers.
  • Collaborative Approach: Work hand-in-hand with cross-functional teams — including Sales Engineers and Network Operations — to resolve customer requests efficiently and deliver a seamless experience.
  • Customer-Focused Mission: Deliver prompt, professional support while developing a strong understanding of our infrastructure, services, and customer needs.
  • Continuous Learning: Stay up-to-date with product updates and industry trends while building your skills through ongoing training and support.
  • 24/7 Mission-Critical Operations: Join a team that supports a 24/7/365 operational environment, helping ensure our customers receive continuous service. This role includes participation in rotating shifts, weekends, holidays, and an on-call schedule as business needs require.


What You'll Be Doing:

  • Respond promptly and professionally to customer inquiries via email, phone, and ticketing systems.
  • Provide basic technical support and troubleshooting assistance to resolve issues or escalate when needed.
  • Collaborate with other departments to support customer visits, audits, and special projects.
  • Monitor the MDC infrastructure and escalate service-impacting issues appropriately.
  • Document solutions, update FAQs, and contribute to knowledge base materials.
  • Participate in training sessions to stay current on product enhancements and support best practices.
  • Assist with gathering customer feedback and identifying areas for service improvement.
  • Support rotating shifts and occasional on-call duties, including weekends or maintenance windows, as needed.
  • Coordinate with the Customer Success team to ensure smooth handling of non-standard client requests.

Qualifications:

  • Bilingual (English & Spanish) – Required for clear and effective communication with diverse customers.
  • Experience in NOC/SOC or data center environments – Preferred but not required; a willingness to learn is essential.
  • Excellent written and verbal communication skills – Able to communicate technical concepts in a clear and customer-friendly way.
  • Quick learner – Comfortable picking up new tools, systems, and processes.
  • Strong time management – Able to prioritize and handle multiple support requests efficiently.
  • Proficient in digital tools – Familiar with Google Workspace, Microsoft Office, and similar platforms.
  • Customer service mindset – Committed to delivering a positive and professional customer experience.
  • Team player with self-motivation – Works well independently and collaboratively.
  • Problem-solver – Thinks critically and takes initiative when addressing technical or service-related issues.
  • Situational awareness – Can recognize when to escalate issues to the appropriate team or leader.

Work arrangement

  •  McAllen, Tx.