ZipRecruiter

Log In

Mauser Packaging Solutions
Mauser Packaging Solutions

20 Mauser Packaging Solutions Customer Service Representative Jobs Hiring Near You

All JobsMauser Packaging Solutions JobsMauser Packaging Solutions Customer Service Representative Jobs

Mauser Packaging Solutions Jobs Information

What is it like to work at Mauser Packaging Solutions?

Mauser Packaging Solutions is a company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and results-driven work environment.

The company operates with a global presence, employing a diverse team of professionals across various functions, including sales, engineering, and manufacturing, with a focus on delivering high-quality packaging solutions to customers across multiple industries.

Working at Mauser Packaging Solutions may appeal to candidates who are interested in a challenging and fast-paced work environment, with opportunities for professional growth and development, as well as the chance to contribute to the company's mission of providing sustainable packaging solutions to customers worldwide.

What makes Mauser Packaging Solutions an attractive place to work?

Mauser Packaging Solutions is a leading global provider of packaging solutions, serving a wide range of industries and offering a diverse portfolio of products and services. The company fosters a collaborative and innovative work environment, where employees can engage in meaningful projects, develop new skills, and contribute to the company's mission of providing sustainable packaging solutions. By joining Mauser Packaging Solutions, individuals can pursue a career with a company that values expertise, teamwork, and continuous improvement, offering opportunities for professional growth and development in a dynamic and global industry.

Do workers at Mauser Packaging Solutions get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Mauser Packaging Solutions pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
40% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

At Mauser Packaging Solutions, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Mauser Packaging Solutions affordable enough for their workers?

Most people say the health insurance costs are okay.
74% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get paid time off at Mauser Packaging Solutions?

Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 83% of people with changing schedules find out their shifts one week or less ahead of time.
  • 8% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at Mauser Packaging Solutions worry about hours?

Some people worry about getting enough hours.
36% of people report they worry about getting enough hours.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Mauser Packaging Solutions workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it for Mauser Packaging Solutions workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to get time off at Mauser Packaging Solutions?

Most people find it easy to get time off.
87% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Mauser Packaging Solutions managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Mauser Packaging Solutions spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to take sick days at Mauser Packaging Solutions?

Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Is working at Mauser Packaging Solutions good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Mauser Packaging Solutions feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Mauser Packaging Solutions get to take their breaks without interruption?

Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Mauser Packaging Solutions?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Mauser Packaging Solutions enjoy their jobs?

Only some people enjoy their job.
43% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Mauser Packaging Solutions recommend working with their team?

Not many people recommend working with their team.
73% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Mauser Packaging Solutions?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Mauser Packaging Solutions?

Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Mauser Packaging Solutions’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Mauser Packaging Solutions is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Mauser Packaging Solutions?
What are the most popular categories at Mauser Packaging Solutions?
Infographic showing various Customer Service Representative job openings at Mauser Packaging Solutions in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Service Representative

Mauser Packaging Solutions

Valparaiso, IN

$16 - $21.75/hr

Full-time

Posted 28 days ago

Mauser Packaging Solutions rating

7.1

Company rating: 7.1 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

63rd of 119 rated packaging manufacturers

Job description

The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.

Responsibilities: 

  • Establish relationships with customers by communicating and resolving issues.
  • Responsible for order entry and/or maintenance for assigned accounts. 
  • Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
  • Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
  • Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Reviews orders after shipment for billing accuracy and any quantity item errors.
  • Manages the issuing of credits, return authorizations and pallet returns.
  • Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
  • Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
  • Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices  
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
  • Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
  • Performs other duties as assigned.

Requirements: 

  • Associate or Bachelor's degree preferred but not required
  • Manufacturing experience is strongly preferred
  • 1-3 years of customer service experience required
  • Microsoft Office Suite - basic to above-average computer skills including Excel
  • CRM experience preferred
  • Ability to perform basic quantitative skills required,
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills
Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better-and help them be better stewards of the environment.
Whether you're a seasoned professional-or just beginning your career-there's a place where you can help make a difference at Mauser Packaging Solutions. Join us!

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What Mauser Packaging Solutions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Mauser Packaging Solutions logo

About Mauser Packaging Solutions

Sourced by ZipRecruiter

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints and chemicals.

Industry

Plastics and rubber products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Oak Brook, IL, US

Year founded

2018

Social media

Facebook

View All Mauser Packaging Solutions Jobs

Apply