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MARTA

2 Marta Jobs Hiring in Decatur, GA

MARTA

CUSTOMER INFORMATION OPERATOR

Atlanta, GA · On-site

$17.91/hr

Must have a knowledge of MARTA service area (metro Atlanta), to include familiarity with names of city streets, location of hospitals, schools and universities, governmental agencies (city, state ...

Marta

SUPV TELEPHONY OPERATIONS

Atlanta, GA · On-site

$60 - $80/hr

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation ...

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MARTA Jobs Information

Do workers at MARTA get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Does MARTA pay people when they’re sick?

Yes. Most people get paid when they’re sick.
78% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.

At MARTA, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from MARTA affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2026.

Do people get paid time off at MARTA?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and July 2026.

Do workers at MARTA worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2025.

Do MARTA workers get to choose the shifts they work?

Most people get to choose which shifts they work.
75% report that they have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to get time off at MARTA?

Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.

Do MARTA managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2025.

Do jobs at MARTA spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to take sick days at MARTA?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at MARTA feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at MARTA get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at MARTA?

Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at MARTA enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at MARTA recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get enough training when they start at MARTA?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get support to advance at MARTA?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think MARTA’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers feel well informed about how MARTA is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.

What are the most popular jobs at Marta?

CUSTOMER INFORMATION OPERATOR

Atlanta, GA • On-site

MARTA
Trucking • 1 - 5K employees
Learn more about MARTAexternal

$17.91/hr

Other

Posted 4 days ago

MARTA rating

8.2

Company rating: 8.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

311th of 858 rated public administrative organizations

Job description


EDUCATION and/or EXPERIENCE
preferably in a call center environment. Strong written, grammar, spelling and data processing skills are required. Must possess ability to utilize a personal computer and have proficient data entry/keyboarding skills. Must have a knowledge of MARTA service area (metro Atlanta), to include familiarity with names of city streets, location of hospitals, schools and universities, governmental agencies (city, state, and federal), and major businesses. Bilingual language skills preferred, and some positions may require bilingual skills, (English and Spanish), in order to meet bilingual staffing needs. Skills evaluations may be administered.
INTERVIEW SELECTION PROCESS:
The selection process may include one or more components to demonstrate applicants' knowledge, skills and abilities in job-related areas. These may include exercises such as practical demonstrations, written communications, oral interview and/or competency assessments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Agent provides MARTA customers with accurate route, trip and schedule information and assist MARTA riders in getting from one point to another bus and rail.
Provides other customer services or directs customers to other sources and departments for requested information.
Provides driving instructions from major highways/interstates to MARTA rail stations.
Provides MARTA customers with telephone numbers for connecting services to Clayton, Cobb and Gwinnett counties.
Receives and refers customer inquiries, commendations, and complaints to the Customer Service Center, BreezeCard inquiries to the Breeze Card Service call center and paratransit inquiries to the Paratransit Reservations call center.
Provides information on special MARTA bus service; parking lot locations, fees, and general information about the MARTA system.
Completes schedule and information requests for MARTA literature and printed schedules and conducts specialized surveys.
Performs other duties as assigned.
AMERICANS WITH DISABILITIES ACT
If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.
MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Salary Grade: UR
Classification: Represented
Number of Openings: 1
Salary Range: $17.91

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