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Community Manager — Peak of Boone Student Housing

Location: 199 NC-105 Extension, Boone, NC 28607 (adjacent to Appalachian State University) Property type: Purpose-built student housing — 186 beds across studio, one-, two-, and three-bedroom apartments Reports to: Regional Manager Employment type: Full-time, on-site Compensation: [insert salary range] + leasing/renewal bonus program [insert structure]

About the Community

Peak of Boone is a student-focused community in the heart of the Blue Ridge Mountains, serving Appalachian State University's 20,000+ students. Located directly on the NC-105 corridor with on-site parking, high-speed Wi-Fi, and a mix of private and shared floor plans, Peak of Boone competes at the top of the Boone market. We're looking for a Community Manager who can protect that position — someone who knows how to run a full pre-leasing cycle to 100% occupancy and understands the rhythm of an academic-year lease.

The Role

As Community Manager, you own the P&A, the leasing performance, and the resident experience for the entire property. This is a hands-on leadership role built for someone who has already managed a student housing lease-up and knows how to hit aggressive occupancy targets on a calendar that revolves around the university, not the traditional 12-month cycle. You'll lead a small on-site team through pre-leasing season, turn, and move-in, and you'll be measured on the numbers.

What You'll Do

Leasing & Lease-Up

• Own the annual pre-leasing campaign from launch through 100% occupancy, setting weekly leasing goals and adjusting strategy against velocity, renewals, and market comps.
• Build and execute the marketing plan across social media, campus outreach, ILS/listing sites, referrals, and on-campus events tied to the App State calendar.
• Manage pricing, concessions, and renewals in partnership with the regional team to maximize revenue and stay ahead of competing Boone communities.
• Track and report leasing data — traffic, conversion, closing ratios, exposure — and course-correct in real time.

Operations

• Run day-to-day property operations, including make-readies, the summer turn, and coordinated August move-in for a full building of students.
• Oversee work-order flow and vendor relationships to keep response times fast and residents satisfied.
• Maintain compliance with Fair Housing, North Carolina landlord-tenant law, and company policy across all leasing and resident interactions.

Team Leadership

• Hire, train, schedule, and develop leasing and maintenance staff, plus a student community-assistant team.
• Set the tone for a service-first culture and keep the team motivated through the high-intensity pre-leasing and turn seasons.

Financial Management

• Own the property budget: drive revenue, manage expenses, approve invoices, and hit NOI targets.
• Handle rent collection, delinquency, and resident accounts, including working with parents and guarantors on individual leases.
• Deliver accurate weekly, monthly, and ad-hoc reporting to ownership and the regional team.

Resident Experience

• Build a community students want to renew in — resident events, responsive service, and consistent communication with students and their families.
• Resolve escalated resident issues with professionalism and sound judgment.

What You Bring

Required

• 2+ years of student housing property management experience — you understand by-the-bed leasing, individual liability leases, guarantors, roommate matching, and the academic-year cycle.
• Proven lease-up experience — you've taken a property (or a pre-leasing season) to full occupancy against a deadline and can speak to the numbers you delivered.
• Track record of hitting occupancy and revenue targets.
• Strong leadership skills with experience building and managing on-site teams.
• Working knowledge of Fair Housing requirements and North Carolina landlord-tenant regulations.
• Proficiency with property management and leasing software (e.g., Entrata, RealPage/OneSite, Yardi) and CRM tools.
• Excellent communication skills and comfort working with students, parents, and ownership alike.

Preferred

• Experience managing a new-construction or repositioning lease-up.
• Familiarity with the Boone / Appalachian State market.
• Marketing and social media savvy geared toward a student audience.
• CAM, ARM, or comparable industry credential.

Why Peak of Boone

• A high-visibility, top-of-market community in one of North Carolina's most desirable college towns.
• Autonomy to run your property like an owner, with regional support behind you.
• [Insert benefits: health/dental/vision, PTO, 401(k), housing discount, leasing commissions and renewal bonuses, professional development, etc.]

How to Apply

Submit your resume and a brief note about a lease-up you're proud of to [insert application link / email]. Applications are reviewed on a rolling basis.

KPM an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and residents.