3 Magic Leap Customer Service Representative Jobs Hiring Near You

A new paradigm of computing

Magic Leap is a pioneer in Augmented Reality (AR) optics, display systems, platforms, devices services, prototyping and manufacturing capabilities. We are known for our unmatched optics stack and have developed ultra-lightweight waveguides and display systems that advance what is possible in AR. With more than a decade of experience in AR innovation, we have made groundbreaking advancements in text legibility, color fidelity and rich digital content visuals while continually expanding the field of view to create engaging, immersive AR experiences. 

Magic Leap could be your place if you want to be part of a united team where everyone is empowered and trusted to make an impact. At Magic Leap, you can explore innovative solutions and use your talents to solve real-world problems. Working alongside industry experts, you can grow your skills while helping make our technology available to millions of people as a partner in the AR ecosystem. We know that successful change and progress accelerates diverse perspectives. As we shape our future, everyone's voice matters. Together, we can reimagine the world of work and, with our bold partners, make the impossible possible.

The opportunity 

As a Senior Material Handler, you will be responsible for managing the receipt of all inbound freight and processing all outbound shipments, which include both domestic and international orders. Your tasks will involve picking, packing, staging, and shipping products from the warehouse. Additional responsibilities include but are not limited to, forklift operation, supply chain services, managing the availability of critical parts, supporting engineering requirements, controlling inventory, and providing customer service support to Magic Leap's remote facilities.

Location: This position requires being fully on-site at our Austin, TX facility, to ensure seamless collaboration and hands-on support for daily operations. 

What you'll do 

• Receive, verify, document, and process inbound and outbound shipments using SAP or other warehouse management tools.
• Pick, pack, stage, and ship domestic and international orders, ensuring accurate shipping and import/export documentation (BOLs, packing slips, invoices, labels).
• Maintain inventory accuracy through cycle counts, FIFO inventory practices, replenishment, discrepancy resolution, and reporting of inventory shortages.
• Operate forklifts and material handling equipment safely while maintaining 7S standards and an organized warehouse environment.
• Support Engineering, Sales, Purchasing, and Finance by processing kitting requests, managing consumables, tracking IP collateral, coordinating returns, and resolving shipping issues with carriers.
• Participate in safety initiatives and continuous process improvements to enhance warehouse operations.

The experience you bring

• High School Diploma or GED required; additional education or training in Logistics, Supply Chain, or Business is a plus.
• 5+ years of warehouse, shipping/receiving, or material handling experience in a manufacturing environment.
• Experience with SAP or other ERP/warehouse management systems.
• Skilled in packaging, palletizing, and handling high-value or fragile materials.
• Strong attention to detail with inventory control, shipping documentation, and basic mathematical reconciliations.
• Proficient with Google Workspace (Sheets, Docs, Drive).
• Strong communication and collaboration skills with the ability to work across multiple teams.
• Ability to safely lift, stand, walk, and work in a warehouse environment for extended periods.

Additional Information

All your information will be kept confidential according to Equal Employment Opportunities guidelines

Please note that we do not accept any application documents via (e-)mail. 

All legitimate Magic Leap email communications will end with "@magicleap.com". Please carefully review all emails you receive, to ensure you only engage with legitimate representatives of Magic Leap. For the protection of your Personal Information, do not click any links, open any attachments, or further engage with any suspicious communications. In the event you receive an unexpected or suspicious communication claiming to come from Magic Leap, please reach out directly to TalentAcquisition@magicleap.com for assistance.

Accommodations

If you need an accommodation during the application, interviewing, or hiring process, you may request an accommodation by emailing ApplicantAccommodation@magicleap.com. Magic Leap will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

#LI-SM2

#LI-ONSITE