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MSR Technology Group

60 jobs near Columbus, OH

MSR Technology Group

Prototype Tech

Saline, MI

* Station leader for current and future major model builds - this includes creating detailed operating plans, training materials and teaching/leading a team of 4~6 production T/Ms and ensuring quality.

MSR Technology Group

UX Designer

Topeka, KS

Design based upon user experience initiatives for the business, working with UX Design Lead, Global IT, Marketing Agency, freelancers, and/or internal designers, to create consumer and professional ...

MSR Technology Group

Project Manager 3

Lansing, MI

Experience in managing IT projects in a government environment - 5 years * Managing of IT Agile development projects - 4 years * Experience performing scope management for projects, including a ...

MSR Technology Group

Systems Architect

Plano, TX · Hybrid

$232K/yr

Shares technology best practices, defines process & governance model by collaborating with Business and IT Teams. * Develops the deployment strategy of applications for various environments ...

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IT Service Delivery Technician

MSR Technology Group

Du Bois, PA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Service Delivery Technician

Charlotte, NC

4 Months


Minimum Qualifications:

· Education & Experience: Associate’s Degree in MIS, Computer Science, or a relevant concentration preferred, with 1-2 years of experience; or 2 to 3 years of relevant and equivalent business or IT experience.

· Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or other relevant technical certifications are a plus.

· Technical Knowledge: Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system.

· Troubleshooting Skills: Basic hands-on software and hardware troubleshooting experience.

· Data Privacy: Knowledge of applicable data privacy practices and laws.

· Team Collaboration: Experience working within a team-oriented, collaborative environment.

· Decision Making: Makes decisions within scope using available relevant data, and seeks guidance when necessary.

· Business Focus: Shows an interest in understanding how the business operates and applies this understanding to improve service delivery.

· Continuous Improvement: Willingness to ask questions and take actions to improve tasks or processes within his/her own scope of work.

· Collaboration: Willing to collaborate effectively within his/her own team and across functional, business, geographic, and cultural boundaries.

· Communication: Ensures written and oral communications are clear and appropriate for the audience.

· Accountability: Accepts responsibility for actions and results, demonstrating drive and self-motivation.

· Change Management: Supports changes within his/her area of work and engages peers and stakeholders constructively.

· Planning & Prioritizing: Able to prioritize work based on dependencies, technology context, and impact to the business, while remaining adaptable to changing circumstances.


Work Environment:

· Office Environment: Fluorescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise.

· Shop Floor: In locations with a factory or shop floor, exposure to factory/shop environments and machinery.

· Travel: Up to 10% travel required.

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