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62 Mco Jobs Hiring Near You

MCO Assistant Manager

Orlando, FL · On-site

$55K - $60K/yr

Covenant Aviation Security (CAS) is seeking an Assistant Manager to support security operations at Orlando International Airport (MCO). Reporting to the Site Manager, the Assistant Manager provides ...

ABM is seeking a dependable and detail-oriented Wheelchair Dispatcher at Orlando International Airport (MCO). The Dispatcher receives assistance requests from clients and customers, and assigns ...

MCO Assistant Manager

Orlando, FL · On-site

$55K - $60K/yr

Covenant Aviation Security (CAS) is seeking an Assistant Manager to support security operations at Orlando International Airport (MCO). Reporting to the Site Manager, the Assistant Manager provides ...

Showing results 41-60

Operations - OPS Account Manager for Prestigious International Airlines in MCO Airport

Hallmark Aviation Services

Orlando, FL • On-site

Full-time

Re-posted 26 days ago


Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

46th of 67 rated aviation services


Job description

Hallmark Aviation is seeking a professional Operations - OPS Account Manager for our Orlando, FL (MCO) Location.

The Operations Business Manager leads the operational and administrative processes while coordinating with the airline clients/station managers to meet high-quality standards. 
DEPARTMENT: Orlando, FL (MCO)


REQUIREMENTS AND SKILLS NEEDED:
Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Excellent interpersonal, coaching and counseling skills
Understand that staff development is a leader's responsibility
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel), typing, and ticketing experience
Able to work varied hours


SPECIFIC DUTIES INCLUDE:
- Provide hands-on supervision of the staff and delegate workload
- Provide direct customer relations support
- Ensure that account operates according to schedule and service level agreements
- Recruit, interview, and hire staff
- Oversee the long-term analysis of manpower needs, groom potential leaders
- Ensure cross training as well as provide new and refresher training for staff members
- Manage attendance records and ensure appropriate shift coverage
- Handle discipline and motivation issues
- Process promotion, demotion and termination paperwork
- Enforce safety, security, and grooming standards
- Administer performance reward programs
- Control the budget for labor costs and allocation

- Ability to excel under pressure of meeting extreme deadlines 
- Thorough knowledge of MCO airport operations: 
           o Arrivals, Departures, Ticket counter
- Basic knowledge of airline reservations 
- Able to solve daily basic problems within the operation: 
             o DBC, delays, cancellations, etc. 
- Ramp & Bagroom experience preferred 
- Proficient knowledge of airline product systems and procedures 
- Basic knowledge of Weight & Balance and Crew Administration
preferred 
Essential Requirements:
Previous Airline Experience
        At least 18yrs old, with a High School Diploma or G.E.D.
        English required
        Basic Math Skills: Adding, Subtracting, Division, and Multiplying
        Computer Literate
        Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
        Reading & comprehension of reference materials, instructions, policies & procedures

        Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency

        Professional demeanor and exceptional presentation
        Flexible schedule & availability
        Background Check, Fingerprinting required
        Drug Screen required on day of hire


What Hallmark Aviation Services employees say

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About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1989

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