18 Life Is Good Customer Service Representative Jobs Hiring Near You

Join the Life is Good Fulfillment Team!

What you do makes a difference. Your work helps spread the power of optimism to a growing community of people who believe optimism is the most powerful way to live a healthy, fulfilling life. What's even better? Life is Good donates 10 percent of annual net profits to The Life is Good Playmaker Project. Through this work, they are able to help over 1 million kids in need each year.

IMPORTANT DETAILS

• This role is based on-site in Hudson, New Hampshire where we opened a brand new Factory. See it Here
• We chose the questions on this application with great care. If you don't answer them, we'll assume you're not serious about joining the team

We have 2 shifts available:

Weekday Shift 2, Tuesday through Friday (4 10-hour shifts) 4:00 PM - 2:30 AM

Weekend Shift 2, Saturday - Monday (3 12-hour shifts) 5:30 PM to 5:30 AM

Pay Transparency:
We post our jobs on a collection of sites. Not all of them portray accurate information about our compensation ranges. For years, we've used a market-based approach to determine starting pay for all roles at Life is Good. We encourage you to explore reputable salary calculators like Salary.com or PayScale and, using accurate data for the apparel industry, this job (from the job description), our company size (under 300 people), location (Hudson, NH), and the required experience (none), you will see the pay range for this role.

#LI-DNI

YOUR OBJECTIVE

You are responsible for picking and packing product in preparation to be shipped to Life is Good customers. In this role, you may also assist in processing and shipping finished orders. Your work helps spread the power of optimism to a growing community of people who believe optimism is the most powerful way to live a healthy, fulfilling life.

YOUR ROLE
Essential Duties and Responsibilities

• Order Picking: Selecting items from storage locations based on order specifications and quantity requirements. This involves accurately picking customer orders at designated picking stations or using an RF scan gun.
• Order Packing and Shipping: Ensuring that picked items are properly packaged, labeled, and prepared for shipping. This may involve using packaging materials, securing items in designated containers, and attaching shipping labels or documentation.
• Quality Control: Conducting inspections of items to verify their quality, condition, and accuracy against order specifications. This includes checking for damaged items, or any other issues that may affect customer satisfaction.
• Safety and Equipment Operation: Adhering to safety protocols and exhibiting sound safe behaviors. Maintaining a clean and organized work area to prevent accidents and promote efficiency.

• Teamwork and Communication: Collaborating with coworkers, supervisors, and other departments to ensure smooth workflow, resolve any issues, and meet order deadlines. Effective communication skills are essential for coordinating tasks and maintaining productivity.

Other Duties:

• Precisely follow any special instructions given by designated lead and shift supervisor for customer orders
• Maintain general neatness of workstations and complete daily housekeeping assignments
• Communicate any inventory level discrepancies and out-of-ordinary issues to the designated lead and Shift Supervisor

• Attend daily start of shift meeting for daily assignment from designated lead and Shift Supervisor
• Cross-train in other areas to assist during peak periods
• Assist with bi-annual cycle counts as needed
• Willing to work occasional overtime during busy times

#LI-DNI

Requirements

YOUR EXPERIENCE AND QUALIFICATIONS

• Warehouse experience is a plus
• You speak and write basic English
• You have a high school diploma or equivalent

PHYSICAL REQUIREMENTS: Standing, walking, bending, climbing, reaching, pushing, and pulling are continuously required activities of this position. Ability to perform physical activities such as lifting heavy objects up to 30-50 pounds frequently and use a stair ladder for retrieving overstock items required.

YOUR PERSONAL ATTRIBUTES

• You focus on the right details
• You successfully perform shift work
• You have an excellent sense of organization
• You work at or above desired average hourly production rate

• You follow directions and help others do the same

YOU'LL KNOW YOU'RE SUCCESSFUL WHEN

• You embody the Life is Good mission and Superpowers
• You achieve your daily, weekly, monthly, and annual goals

• You set an excellent example for others
• You follow all performance and safety guideline
• You are considered a cultural asset

Benefits

We're located in beautiful, scenic Hudson, New Hampshire, and have just moved to a new facility surrounded by green space. We offer an on-site gym with showers, top quality Medical, Dental, Vision, Flexible Spending Accounts, Life, AD&D, Short and Long-Term Disability, 401(k) plan with a match, Paid Time Off (PTO), 10 paid holidays, Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice) and Family Time. And we have dogs. Through your work, you'll contribute to growing our social mission: The Playmaker Project

Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation, or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.