20 Kin Insurance Customer Experience Manager Jobs Hiring Near You

Quick Summary
Inbound licensed insurance sales role within Kin's growing brokerage division, Elite Insurance Group (EIG) with $70K+ OTE, uncapped earnings, and company-provided warm leads. Focus on consulting with homeowners and building customized policies across multiple carriers - no cold calling required.
Who we are
Kin makes life simpler, more affordable, and better for homeowners - especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive.
Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident - so homeowners aren't left behind when they need help most.
Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2026)
• Forbes' America's Best Startup Employers (2026)
• Inc. 5000 Fastest-Growing Private Companies
• Forbes' Fintech 50 (2023-2026)
• Great Places to Work Certified (May 2024-May 2027)

Most importantly, we're building Kin to be a place where people do meaningful work with real impact - for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we're building, visit kin.com and see how we work.
The opportunity
At EIG, a subsidiary of Kin Insurance, you're not dialing cold as an Insurance Sales Representative. Our leads are inbound and high-intent, giving you the opportunity to have real conversations and build lasting relationships with customers who are actively looking for coverage. We hold ourselves to a high standard for quality and ethics, and that reputation shows up in the work. You'll be joining a growing organization with genuine manager support, an open-door culture, and a remote team that actually invests in keeping people connected and engaged.
In this role, you will help drive business growth by connecting with prospective customers and recommending insurance solutions through multiple A-rated carriers. You'll provide expert consultation on homeowners coverage as well as complementary policies such as auto, umbrella, and flood insurance.
With qualified leads provided by our Marketing team, your focus will be on understanding customers' needs, building customized quotes, and guiding them through the process of selecting the best policies to protect their homes, vehicles, and assets.
This is an opportunity to play a key role in expanding Kin's brokerage presence while delivering exceptional customer experiences and achieving strong sales results.
Shift & Training Requirements
Must be available Monday-Friday.

• Mandatory paid training for the first 2+ weeks: 8:00 AM - 5:00 PM CST
• Post-training schedules will be assigned based on business needs and will fall within our operating hours of 7:00 AM - 6:00 PM CST
  
  • All shifts are 8 hours plus a 30-minute lunch break
  • No weekend shifts required

Your responsibilities

• Connect with potential customers via phone, email, and text to understand their insurance needs and recommend tailored coverage solutions
• Clearly communicate the features and benefits of products from multiple insurance carriers, answering customer questions with confidence
• Work primarily with company-provided qualified leads to maximize sales opportunities and conversion rates
• Consistently follow up with prospects via phone, email, and text to move them through the sales funnel
  Meet or exceed sales goals by applying effective sales strategies and building strong relationships with customers
• Collaborate cross-functionally with underwriters and customer service teams to ensure a smooth customer experience
• Maintain accurate records of customer interactions and sales activities using CRM tools
• Build customized policies for customers using internal quoting tools and systems
• Educate homeowners on insurance coverage options to ensure they fully understand their protection
• Stay current on industry trends, product knowledge, and competitor offerings to effectively position Kin's Agency solutions

What you'll bring

• 1+ years of insurance sales experience in a fast-paced brokerage environment
• Bilingual ability (Spanish preferred)
• Experience selling with multiple carriers across multiple states (home, auto, umbrella, jewelry, etc.)
• Active Property & Casualty license
• Strong understanding of insurance products and policy processes
• Excellent communication and interpersonal skills with the ability to build rapport quickly
• Strong negotiation and persuasion skills with a natural ability to close deals
• Self-motivated and results-driven with a track record of meeting or exceeding sales targets
• Experience using CRM platforms and sales tools
• Call or contact center experience (brokerage experience preferred)

Bonus qualifications:

• Experience with Citizens Property Insurance

How we hire
We believe a great hiring experience should be clear, respectful, and human. Applications for this position are accepted on an ongoing basis.
While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin's in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions.
You can expect:

• Prompt updates and feedback following interviews
• Interviews with recruiters and hiring managers
• Skills assessments relevant to the role
• Genuine, thoughtful human interaction throughout the process

How we support you
Compensation at a glance

• On-target earnings (OTE) starting at $72,000, with uncapped commission potential
• $47,250 base salary
• Uncapped monthly commissions, starting with the very first policy sold
• Ramp compensation plan during the first three months of sales production
• After one year in role, Sales Representatives in good standing are eligible to be considered for promotion to Senior level, which comes with an increased base salary.

This role is eligible to earn additional incentive compensation through participation in our Sales Incentive Program.
Total rewards & benefits

• Medical, Dental, Vision, Life, Short- and Long-Term Disability
• Employee Assistance Program
• Voluntary benefits including accident, hospital indemnity, critical illness, legal assistance, and pet insurance
  Benefits eligibility beginning the first of the month following start date
• Company equity via Restricted Stock Units (RSUs), based on role and level
• 401(k) with up to 4% company match
• 11 days accrued PTO, 7 paid sick days, and 8 paid company holidays
  Paid Parental Leave:
  
  • 14 weeks (birthing parents)
  • 8 weeks (non-birthing parents)
• Professional development and career mobility opportunities
• Referral bonuses

How we work
We don't just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we're united by a shared set of values that shape how we work and how we show up for each other and our customers.
Run through walls, together - Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. We assume the best in each other and challenge ideas, not intentions. We show up, work hard, and play to each other's strengths - because that's how great teams win.
Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other's strengths.
Act like an owner - We are owners, fully accountable for achieving Kin's mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it's hard. Because when Kin thrives, so do you. And so do our customers.
Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation - it's our competitive advantage.
Keep asking 'What if?' - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company.
Where we work
We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration.
For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.
For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.
For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.
State locations and specifics are subject to change as our hiring requirements shift.
EEOC statement
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference - we honor it, nurture it, and celebrate it. We don't discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com