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Assistant Front Office Manager - Limelight Mammoth

Aspen Skiing Company

Mammoth Lakes, CA • On-site

$71K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago


Aspen Skiing Company rating

7.4

Company rating: 7.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

3rd of 21 rated holiday rentals


Job description

Company Description

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, defined by you and set in the heart of elevated and unique locations, each carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.  

Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028). 

For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary 
The Assistant Front Office Manager supports the overall leadership and day-to-day operations of the Front Office, working closely with-and in the absence of-the Front Office Manager. This role is responsible for overseeing front desk functions, optimizing room revenue, and managing room inventory in alignment with established procedures and brand standards. The Assistant Front Office Manager ensures a seamless guest experience through consistent service excellence and operational efficiency. This position reports to the Front Office Manager.

The salary range for this position is $71,000 - $80,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until July 19, 2026.

Essential Job Functions/Key Job Responsibilities
    Assist with supervisory responsibility including but not limited to: scheduling, progressive discipline, performance evaluation and termination 
    Performs as Manager on Duty as required 
    Oversee and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines 
    Oversee and coach property policies and standards at the Front Desk ensuring the best experience for every guest
    Monitor and coach employees to Limelight service standards for all Front Office ensuring the very best customer service for every guest every time
    Ensures guests receive exceptional service and assist with guest complaints
    Train new staff and cross train in the slow seasons for development and motivation; coach as needed 
    Take a visible leadership role towards hotel guests 
    Work with hotel departments, and establishments with regard to groups, VIP's and individual guests to ensure an excellent experience for the guest.
    Attend meetings: Daily Operations, Arrivals Meeting, BEO/Resume Meeting, Bi-Weekly Managers Meeting 
    Demonstrate working knowledge of safety and fire procedures 
    Other duties as assigned 
 

Qualifications

Education & Experience Requirements 
    College degree preferred
    2 years hotel experience in a supervisory position required
    Ability to communicate in English and Spanish preferred

Knowledge, Skills & Abilities  
    Knowledge in computer programs such as Microsoft Office 
    Proficient knowledge in company policies and procedures 
    Detailed knowledge of internal processes, workflows, and decision-making protocols 
    Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques
    Proficient knowledge of industry regulations and how they affect business operations 
    Skill in assigning tasks and responsibilities to team members based on their strengths 
    Ability to work effectively with different departments to achieve business objectives 
    Skills in managing relationships with both internal and external stakeholders 
    Ability to delegate tasks effectively, empowering teams while maintaining accountability 
    Ability to handle interpersonal and team conflicts in a constructive manner 
    Ability to handle difficult customer interactions and ensure high levels of satisfaction 
    Ability to manage multiple priorities and projects simultaneously without sacrificing quality 

Additional Information

Work Environment & Physical Demands
    Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
    Regularly work indoors with no adverse conditions  
    Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
   Health, Dental and Vision Insurance Programs
   Flexible Spending Account Programs
   Life Insurance Programs
   Paid Time Off Programs
   Paid Leave Programs
   401(k) Savings Plan
   Employee Ski Pass 
   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster


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