JSR Tech Consulting JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role ...
36 Jsr Tech Consulting Jobs Hiring Near You
JSR Tech Consulting JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role ...
JSR Tech Consulting JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role ...
JSR Tech Consulting JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role ...
JSR is looking for a long term consultant for a Change/Communications Manager during the implementation of a Quality Management System (QMS). This person will also have responsibility for ...
JSR is looking for a long term consultant for a Change/Communications Manager during the implementation of a Quality Management System (QMS). This person will also have responsibility for ...
IT Governance
Newark, NJ · Hybrid
You will drive the day-to-day operational compliance, lifecycle tracking, and data integrity for both our ServiceNow CMDB and IT Asset Management (ITAM) repositories. This hands-on role focuses on ...
IT Governance
Newark, NJ · Hybrid
You will drive the day-to-day operational compliance, lifecycle tracking, and data integrity for both our ServiceNow CMDB and IT Asset Management (ITAM) repositories. This hands-on role focuses on ...
Role Overview Seeking a Technical Writer with strong IT Infrastructure experience to create and manage clear, accurate documentation that supports operational consistency, governance, and readiness ...
Role Overview Seeking a Technical Writer with strong IT Infrastructure experience to create and manage clear, accurate documentation that supports operational consistency, governance, and readiness ...
Work in cross-functional squads across Investments, Investments Technology, and innovation teams to architect, build, and operationalize autonomous AI agents that interact with proprietary financial ...
Work in cross-functional squads across Investments, Investments Technology, and innovation teams to architect, build, and operationalize autonomous AI agents that interact with proprietary financial ...
Sr. Helpdesk Analyst
Dallas, TX · Hybrid
$20.25 - $27.75/hr
Provides assistance with conference room technology (pre-meeting testing and in-meeting ... consulting technical partners as needed, with the goal of quickly resolving the reported issue and ...
Sr. Helpdesk Analyst
Dallas, TX · Hybrid
$20.25 - $27.75/hr
Provides assistance with conference room technology (pre-meeting testing and in-meeting ... consulting technical partners as needed, with the goal of quickly resolving the reported issue and ...
Senior ServiceNow Architect
Irving, TX · On-site
Experience working alongside external consulting partners and system integrators. Technical Skills * Enterprise platform architecture and governance * Workflow automation * IT Service Management ...
Senior ServiceNow Architect
Irving, TX · On-site
Experience working alongside external consulting partners and system integrators. Technical Skills * Enterprise platform architecture and governance * Workflow automation * IT Service Management ...
Desktop Support
Brookfield, CT · On-site
About the Role We're looking for a Desktop Support Specialist to provide handson technical assistance for end users and support daily IT operations. You'll handle device setup, troubleshooting ...
Desktop Support
Brookfield, CT · On-site
About the Role We're looking for a Desktop Support Specialist to provide handson technical assistance for end users and support daily IT operations. You'll handle device setup, troubleshooting ...
Sr. Cloud Security Engineer
Carrollton, TX · Hybrid
$53.75 - $72/hr
The Sr. Cloud/DevOps Engineer will work closely with the IT Security team to ensure security controls are implemented according to industry standards and requirements in a highly regulated industry.
Sr. Cloud Security Engineer
Carrollton, TX · Hybrid
$53.75 - $72/hr
The Sr. Cloud/DevOps Engineer will work closely with the IT Security team to ensure security controls are implemented according to industry standards and requirements in a highly regulated industry.
Client Operations Analyst
Newark, NJ · Hybrid
What you will bring • Tech savvy mindset and ability to effectively action the training that will be provided to become a subject matter expert in the back-end administration of investor facing our ...
Client Operations Analyst
Newark, NJ · Hybrid
What you will bring • Tech savvy mindset and ability to effectively action the training that will be provided to become a subject matter expert in the back-end administration of investor facing our ...
AI SDLC Lead
Manhattan, NY · On-site
Represent tooling strategy in CTO-level reviews and cross-functional planning sessions. * Support tooling platform capability planning and cost modeling as AI tool adoption scales across the ...
AI SDLC Lead
Manhattan, NY · On-site
Represent tooling strategy in CTO-level reviews and cross-functional planning sessions. * Support tooling platform capability planning and cost modeling as AI tool adoption scales across the ...
Business Analyst
Newark, NJ · Hybrid
A business and technology major/minor combination is ideal. • Minimum 3.1 GPA (on a 4.0 scale) preferred. • Experience, college related coursework with investments (fixed income, equity or ...
Business Analyst
Newark, NJ · Hybrid
A business and technology major/minor combination is ideal. • Minimum 3.1 GPA (on a 4.0 scale) preferred. • Experience, college related coursework with investments (fixed income, equity or ...
... emerging technologies and how they can be applied Enable change, help accelerate innovation Demonstrating experience with taking intelligent risks and leveraging a 'test and learn' mentality ...
... emerging technologies and how they can be applied Enable change, help accelerate innovation Demonstrating experience with taking intelligent risks and leveraging a 'test and learn' mentality ...
Software Engineer
Newark, NJ · Hybrid
Web service technologies such as APIs, REST, JSON, SOAP, XML, JDBC, MySQL API Management & Integration : Kong, Apigee Unit, interface and end user testing concepts and tooling (functional & non ...
Software Engineer
Newark, NJ · Hybrid
Web service technologies such as APIs, REST, JSON, SOAP, XML, JDBC, MySQL API Management & Integration : Kong, Apigee Unit, interface and end user testing concepts and tooling (functional & non ...
Overview We are seeking a clinically trained physician to provide targeted review and validation of HEOR and real-world evidence (RWE) outputs. This role ensures analyses are interpreted through a ...
Overview We are seeking a clinically trained physician to provide targeted review and validation of HEOR and real-world evidence (RWE) outputs. This role ensures analyses are interpreted through a ...
# Software Engineer - Risk, Compliance & Legal Technology Compensation Analyst Overview We are seeking Software Engineers to join a Risk, Compliance, and Legal Technology team responsible for designing ...
# Software Engineer - Risk, Compliance & Legal Technology Compensation Analyst Overview We are seeking Software Engineers to join a Risk, Compliance, and Legal Technology team responsible for designing ...
Sr Manager Linux
Brookfield, CT · Hybrid
EducationBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.Work Location & ScheduleWork model: On-site. Standard hours: [e.g ...
Sr Manager Linux
Brookfield, CT · Hybrid
EducationBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.Work Location & ScheduleWork model: On-site. Standard hours: [e.g ...
Linux systems Engineer
Brookfield, CT · Hybrid
Education Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Work Location & Schedule Work model: On-site. Standard hours: [e.g ...
Linux systems Engineer
Brookfield, CT · Hybrid
Education Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Work Location & Schedule Work model: On-site. Standard hours: [e.g ...
Sr. IAM Engineer (Identity & Access Management)
Carrollton, TX · Remote
$110K - $151K/yr
This is a highly visible position that partners with IT, security, compliance, and business teams to strengthen identity governance while balancing security and operational efficiency.
Sr. IAM Engineer (Identity & Access Management)
Carrollton, TX · Remote
$110K - $151K/yr
This is a highly visible position that partners with IT, security, compliance, and business teams to strengthen identity governance while balancing security and operational efficiency.
JSR Tech Consulting Jobs Information
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Job description
Genesys Contact Center Support Technician (Onsite)
Location: Tucson, AZ (100% Onsite – Monday through Friday)
Company: JSR Tech Consulting
JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role combines traditional end-user IT support with hands-on support of the client's Genesys contact center environment. The ideal candidate enjoys troubleshooting, providing exceptional customer support, and serving as the primary IT contact for contact center users.
ResponsibilitiesProvide Level 1 and Level 2 support for the Genesys Contact Center environment.
Support onboarding and offboarding of contact center agents and supervisors, including user provisioning and configuration.
Troubleshoot Genesys-related issues involving agent logins, call routing, softphones, headsets, and desktop applications.
Serve as the primary point of contact for contact center users experiencing IT issues, including laptops, peripherals, connectivity, Microsoft 365, and other end-user technologies.
Coordinate with infrastructure, networking, and Genesys engineering teams to resolve complex technical issues.
Monitor, troubleshoot, and resolve incidents and service requests through the ServiceNow ticketing system.
Participate in Genesys team meetings and communicate key updates to local IT stakeholders.
Create and maintain technical documentation, knowledge articles, and user guides.
Assist with user training and adoption of contact center technologies.
Deliver exceptional customer service while managing multiple priorities in a fast-paced support environment.
3+ years of IT support, desktop support, service desk, or end-user support experience.
Experience supporting Genesys Cloud (PureCloud) or Genesys Engage environments.
Experience supporting contact center agents and supervisors.
Strong troubleshooting skills across Windows 10/11, Microsoft 365, laptops, peripherals, networking, VPN, and connectivity issues.
Experience using ServiceNow or a similar ITSM platform.
Excellent verbal and written communication skills.
Strong customer service orientation and the ability to work effectively with both technical and non-technical users.
Ability to work onsite in Tucson, AZ, Monday through Friday.
Genesys Certification.
Cisco Unified Communications or Cisco Telephony experience.
Understanding of SIP telephony and contact center infrastructure.
Experience supporting CTI integrations and contact center technologies.
Experience working in a pharmaceutical or other regulated environment.
This is an outstanding opportunity to support a mission-critical contact center while providing a broad range of end-user IT support for a leading pharmaceutical organization.
Please Note: JSR Tech Consulting communicates only through representatives using email addresses ending in @jsrtechconsulting.com. Learn more at www.jsrtechconsulting.com.
About JSR Tech Consulting
Sourced by ZipRecruiter
JSR Tech Consulting provides contract consulting services for business and technology leaders in financial services, pharmaceuticals and healthcare. Our principals have over 25 years of experience in supplemental services built on many long-term relationships. We can take on requirements of any kind: filling a single strategic position or supporting multimillion-dollar projects. JSR is also a certified Women-Owned Business Enterprise and an advocate of Disability:IN, a national non-profit supporting disability inclusion in the workplace and the supply chain. We pride ourselves on matching the right resources with our client’s requirements. That’s what drives success in the consulting business. We do it by forging open, trusted relationships with hiring managers, and leveraging web-based tools to automate the process. And we attract the right resources with fair and honest communications, competitive compensation, a comprehensive benefits program, tuition reimbursement, employee referral bonuses and a 401K plan.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Cranford, NJ, US
Year founded
2015