JSR Tech Consulting JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role ...
26 Jsr Tech Consulting Jobs Hiring Near You
JSR Tech Consulting JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role ...
JSR Tech Consulting JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role ...
JSR Tech Consulting JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role ...
IT Project Manager - Medical Affairs Systems Deployment- AI
Basking Ridge, NJ · Remote
$101K - $120K/yr
Overview JSR Tech Consulting is seeking an experienced IT Project Manager with strong AI systems, Veeva Systems integration, and deployment experience to support strategic initiatives within a global ...
IT Project Manager - Medical Affairs Systems Deployment- AI
Basking Ridge, NJ · Remote
$101K - $120K/yr
Overview JSR Tech Consulting is seeking an experienced IT Project Manager with strong AI systems, Veeva Systems integration, and deployment experience to support strategic initiatives within a global ...
Principal Consultant - Microsoft Purview Reports To: Director, Microsoft Modern Workplace & AI ... Provide expert advice on leveraging Microsoft Purview and supporting technologies to meet ...
Principal Consultant - Microsoft Purview Reports To: Director, Microsoft Modern Workplace & AI ... Provide expert advice on leveraging Microsoft Purview and supporting technologies to meet ...
Senior o9 Implementation Lead
Teaneck, NJ · On-site
Experience working across business, IT, data, and external consulting teams during large-scale implementations. * Strong understanding of the complete implementation lifecycle including design, data ...
Senior o9 Implementation Lead
Teaneck, NJ · On-site
Experience working across business, IT, data, and external consulting teams during large-scale implementations. * Strong understanding of the complete implementation lifecycle including design, data ...
Work in cross-functional squads across Investments, Investments Technology, and innovation teams to architect, build, and operationalize autonomous AI agents that interact with proprietary financial ...
Work in cross-functional squads across Investments, Investments Technology, and innovation teams to architect, build, and operationalize autonomous AI agents that interact with proprietary financial ...
Primary Responsibilities Design and develop callable actuarial components using Python, VBA, SQL, and other technologies, building modular logic that can be integrated into robust orchestration ...
Primary Responsibilities Design and develop callable actuarial components using Python, VBA, SQL, and other technologies, building modular logic that can be integrated into robust orchestration ...
Generative AI developer
Newark, NJ · On-site
... technologies, frameworks, and platform capabilities. LEADERSHIP, MENTORING & INFLUENCE • Lead a workstream: Take technical ownership of a defined feature area or service - from design through ...
Generative AI developer
Newark, NJ · On-site
... technologies, frameworks, and platform capabilities. LEADERSHIP, MENTORING & INFLUENCE • Lead a workstream: Take technical ownership of a defined feature area or service - from design through ...
Front Office BA
Newark, NJ · On-site
Investment Technology Specialist Long term contract with a major financial firm in Newark, NJ. 2 -3 days per week onsite are required. We are seeking a highly motivated and experienced candidate to ...
Front Office BA
Newark, NJ · On-site
Investment Technology Specialist Long term contract with a major financial firm in Newark, NJ. 2 -3 days per week onsite are required. We are seeking a highly motivated and experienced candidate to ...
Data Engineer - AWS
Newark, NJ · Hybrid
$119K - $143K/yr
Stay abreast of new technology developments, implement POCs for new tools/technologies, and onboard them for real-world use cases. * Identify and resolve performance issues and continuously optimize ...
Data Engineer - AWS
Newark, NJ · Hybrid
$119K - $143K/yr
Stay abreast of new technology developments, implement POCs for new tools/technologies, and onboard them for real-world use cases. * Identify and resolve performance issues and continuously optimize ...
Data Scientist
Newark, NJ · On-site
Experience in modern Gen AI technologies including RAG, LangChain, LangGraph, vector DB, LangFuse, AgentCore, Agents, and their application in Retirement Strategies area. * Model Deployment:
Data Scientist
Newark, NJ · On-site
Experience in modern Gen AI technologies including RAG, LangChain, LangGraph, vector DB, LangFuse, AgentCore, Agents, and their application in Retirement Strategies area. * Model Deployment:
End User Support Engineer
Manhattan, NY · On-site
Senior End User Technology Engineer position focused on SCCM (Microsoft System Center Configuration Manager) in New York City would typically have included responsibilities such as: Engineering and ...
End User Support Engineer
Manhattan, NY · On-site
Senior End User Technology Engineer position focused on SCCM (Microsoft System Center Configuration Manager) in New York City would typically have included responsibilities such as: Engineering and ...
Sr Manager Linux
Brookfield, CT · Hybrid
EducationBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.Work Location & ScheduleWork model: On-site. Standard hours: [e.g ...
Sr Manager Linux
Brookfield, CT · Hybrid
EducationBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.Work Location & ScheduleWork model: On-site. Standard hours: [e.g ...
Cloud Engineer
Newark, NJ · On-site
$58.25 - $77.75/hr
... technologies, frameworks, and platform capabilities. LEADERSHIP, MENTORING & INFLUENCE • Lead a workstream: Take technical ownership of a defined feature area or service - from design through ...
Cloud Engineer
Newark, NJ · On-site
$58.25 - $77.75/hr
... technologies, frameworks, and platform capabilities. LEADERSHIP, MENTORING & INFLUENCE • Lead a workstream: Take technical ownership of a defined feature area or service - from design through ...
Director, Data Governance
Newark, NJ · Hybrid
This role sits within the Data Quality and Responsible AI assurance function and partners closely with business, technology, risk, legal, compliance, model risk, information security, data governance ...
Director, Data Governance
Newark, NJ · Hybrid
This role sits within the Data Quality and Responsible AI assurance function and partners closely with business, technology, risk, legal, compliance, model risk, information security, data governance ...
Data Engineer - AWS, python
Newark, NJ · Hybrid
$119K - $143K/yr
Responsible to identify and resolve any performance issues Keep up to date with new technology development and implementation Participate in code review to make sure standards and best practices are ...
Data Engineer - AWS, python
Newark, NJ · Hybrid
$119K - $143K/yr
Responsible to identify and resolve any performance issues Keep up to date with new technology development and implementation Participate in code review to make sure standards and best practices are ...
AWS Lead Data Engineer
Newark, NJ · On-site
$107K - $141K/yr
Stay current with advancements in AWS technologies and data engineering trends and evaluate new tools and frameworks for potential adoption. Troubleshoot complex data issues and provide technical ...
AWS Lead Data Engineer
Newark, NJ · On-site
$107K - $141K/yr
Stay current with advancements in AWS technologies and data engineering trends and evaluate new tools and frameworks for potential adoption. Troubleshoot complex data issues and provide technical ...
Training & Adoption Manager Position Summary The Training & Adoption Manager is responsible for designing and delivering learning experiences that enable successful adoption of digital solutions ...
Training & Adoption Manager Position Summary The Training & Adoption Manager is responsible for designing and delivering learning experiences that enable successful adoption of digital solutions ...
Data Science Lead
Newark, NJ · On-site
Bring a strong understanding of relevant and emerging technologies, provide input and coach team members and embed learning and innovation in the day-to-day * Use programming languages including but ...
Data Science Lead
Newark, NJ · On-site
Bring a strong understanding of relevant and emerging technologies, provide input and coach team members and embed learning and innovation in the day-to-day * Use programming languages including but ...
Data Engineer
Newark, NJ · Hybrid
$119K - $143K/yr
Long term Contract position with a major financial firm. Hybrid, 3 days/week in Newark, NJ. Data Engineer: Business Requirements: Centralize market data feeds from various third-party market data ...
Data Engineer
Newark, NJ · Hybrid
$119K - $143K/yr
Long term Contract position with a major financial firm. Hybrid, 3 days/week in Newark, NJ. Data Engineer: Business Requirements: Centralize market data feeds from various third-party market data ...
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Genesys Contact Center Associate
Tempe, AZ • On-site
JSR Tech Consulting
• IT Services • 11 - 50 employees11 - 50 employees
Full-time
Re-posted 6 days ago
Job description
Genesys Contact Center Support Technician (Onsite)
Location: Tucson, AZ (100% Onsite – Monday through Friday)
Company: JSR Tech Consulting
JSR Tech Consulting has an immediate opportunity for a Genesys Contact Center Support Technician supporting our direct client, a leading global pharmaceutical company. This role combines traditional end-user IT support with hands-on support of the client's Genesys contact center environment. The ideal candidate enjoys troubleshooting, providing exceptional customer support, and serving as the primary IT contact for contact center users.
ResponsibilitiesProvide Level 1 and Level 2 support for the Genesys Contact Center environment.
Support onboarding and offboarding of contact center agents and supervisors, including user provisioning and configuration.
Troubleshoot Genesys-related issues involving agent logins, call routing, softphones, headsets, and desktop applications.
Serve as the primary point of contact for contact center users experiencing IT issues, including laptops, peripherals, connectivity, Microsoft 365, and other end-user technologies.
Coordinate with infrastructure, networking, and Genesys engineering teams to resolve complex technical issues.
Monitor, troubleshoot, and resolve incidents and service requests through the ServiceNow ticketing system.
Participate in Genesys team meetings and communicate key updates to local IT stakeholders.
Create and maintain technical documentation, knowledge articles, and user guides.
Assist with user training and adoption of contact center technologies.
Deliver exceptional customer service while managing multiple priorities in a fast-paced support environment.
3+ years of IT support, desktop support, service desk, or end-user support experience.
Experience supporting Genesys Cloud (PureCloud) or Genesys Engage environments.
Experience supporting contact center agents and supervisors.
Strong troubleshooting skills across Windows 10/11, Microsoft 365, laptops, peripherals, networking, VPN, and connectivity issues.
Experience using ServiceNow or a similar ITSM platform.
Excellent verbal and written communication skills.
Strong customer service orientation and the ability to work effectively with both technical and non-technical users.
Ability to work onsite in Tucson, AZ, Monday through Friday.
Genesys Certification.
Cisco Unified Communications or Cisco Telephony experience.
Understanding of SIP telephony and contact center infrastructure.
Experience supporting CTI integrations and contact center technologies.
Experience working in a pharmaceutical or other regulated environment.
This is an outstanding opportunity to support a mission-critical contact center while providing a broad range of end-user IT support for a leading pharmaceutical organization.
Please Note: JSR Tech Consulting communicates only through representatives using email addresses ending in @jsrtechconsulting.com. Learn more at www.jsrtechconsulting.com.
About JSR Tech Consulting
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JSR Tech Consulting provides contract consulting services for business and technology leaders in financial services, pharmaceuticals and healthcare. Our principals have over 25 years of experience in supplemental services built on many long-term relationships. We can take on requirements of any kind: filling a single strategic position or supporting multimillion-dollar projects. JSR is also a certified Women-Owned Business Enterprise and an advocate of Disability:IN, a national non-profit supporting disability inclusion in the workplace and the supply chain. We pride ourselves on matching the right resources with our client’s requirements. That’s what drives success in the consulting business. We do it by forging open, trusted relationships with hiring managers, and leveraging web-based tools to automate the process. And we attract the right resources with fair and honest communications, competitive compensation, a comprehensive benefits program, tuition reimbursement, employee referral bonuses and a 401K plan.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Cranford, NJ, US
Year founded
2015